We visited Enjoy resort Rømø from July 6th, for 5 days. Upon arrival we found the house very nice (recommendation, chose a house next to the golf course, the view is excellent). But the cleaning was not good, which we pointed out. Among other thing there was a strong smell of p*ss coming from toilet, too bad it took them 48 hours to fix. The wellness area is really good, with a variety of things to do incl steam sauna, cold and hot bath, massage shower, salt pool etcetera. The staff could be a bit more reactive and clean water from the floor, but no biggie... The restaurant was a disaster... We had lunch there one day, and we became a bit suspicious when we were the only guests. But we tried it anyway. Big mistake. My fiancée ordered a steak sandwich. The salad had seaweed looking parts, we adressed this and she got a new. I had nachos with chicken, and my chicken was also dry so I left most of it. During our 5 day stay, we saw no one in the restaurant. And even if the resort was not full, there were many people staying there, and if almost no one visited the restaurant, perhaps this should be a red flag to the management. This becomes increasingly important since in our opinion, the few restaurants located at Rømø did not impress. At all. This is of course not Enjoy resorts' fault, but when we found the lunch at Legoland to be the best meal of our vacation, it says a lot. And I think that if Enjoy resorts wants people coming back, they need to work on their restaurant. One more negative surprise they had in store for us. It is clearly stated in the booking that you need to pay for water and electricity. But we are in summer season, how expensive can it get. Well, 70 euros it cost us. To me it is not the money, in the big picture it isn't much. But I do know prices of electricity and water in Denmark ( my mother lives there), and that is robbery. You can't shake the feeling they have played you for a fool. So, to summarize: nice apartments, great wellness area, not very nice restaurant, cleaning and service level not to the level expected, and don't charge your phone or take a shower, it is expensive!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.