Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#1 of 1 hotels in Bellevue
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
La Reserve Geneve, a secret territory far from prying eyes. Hotel & spa, ideally located on the shores of Lake Geneva in a residential suburb just over three miles from the town center and two miles from the international airport. A cleverly concealed reserve of happiness set in 10 acres and available only to those in the know... The Nescens Spa, five restaurants, 85 rooms and 17 suites tell a story of a wonderful journey, far from the rest of the world. A warm, relaxed atmosphere, with a magical view over the waters of the lake beyond the park. Whether for a night or a few days, it procures a delicious sensation of feeling at home right from the first moment...
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, German
Location
Route De Lausanne 301, Bellevue, Geneva 1293 Switzerland
Name/address in local language
La Reserve - Hotel, Spa And Villa
1,041 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
I stayed here about 10 years ago and amazingly remembered almost nothing about the place except this beautiful wooden playground for kids which, alas, they have mostly removed. Anyway, my kids have since grown and they continued to really like this property. We had two connecting junior suites with park views, which is fine because hardly any of the rooms here actually see the lake with a real view because the hotel is set back far from the lake. I wouldn't bother to pay for a lake view here. The indoor pool and gym are excellent and there are some cool amenities in the gym such as this basketball coordination training game. There is a bathing suit spinner as well. Showers in the spa are very good. Food here is a big plus, and our dinner in the lobby brasserie was one of the best meals of our 2 week trip across Europe. The risotto was outstanding and so were the desserts. Yes, the F&B is expensive but it's no more than a Manhattan restaurant and the quality is in the top 10% with some food flair that goes beyond the average at this level. Breakfast here is also strong and eggs come out perfectly timed. Pre-arrival concierge was helpful and we found the place very classy but without snooty staff. We asked to be seated in the Chinese restaurant for dessert and the manager seated us, and other managers were very nice about assisting us throughout our stay. The theme throughout the resort is of an African safari with a touch of shishi such as a DJ in the evenings on the weekends. The location is not within walking distance of central Geneva; the boat ride is a lot of fun and saves you a $35 taxi ride which can take 20 minutes during the business day. Hotel is less than a 10 minute ride from the airport. I really like this place if you are coming to Geneva and want a resort experience just outside the city. The place is beautifully decorated and the outdoor scenery is very relaxing. Instead of reserving a room overnight in case of an early morning check-in, consider crashing off an overnight flight at an airport hotel such as the Movenpick at GVA.
Read more
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a London hotelier and travel through Geneva quite frequently on my way to our holiday home in Gstaad. I have tried many hotels in Geneva over the years and this comes out on top for me. Service was beyond amazing, the concierge mailed back some suit pants that I had forgotten in the room to my home in Gstaad. Leaves a nice feeling after you leave. The Spa, the gardens and the front entrance are heavenly. F &B was solid. The only area for improvement I would say is the interior design; the rooms, corridors and public areas haven't changed much since I was in school nearby 15 years ago. I know the hotel was designed by Philippe Starck but it doesn't hurt to change things up a little, feels a little shabby for the prices you are charging....
Read more
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve - Hotel, Spa And Villa
Responded 29 May 2020
Dear Mr. Byrne, Thank you very much for this very detailed and positive feedback. It is a pleasure to read that you appreciated the quality of our service as well as the setting and decor of our Geneva property! We are grateful as well for your honesty regarding our interior design. All criticism are an opportunity for us to grow and do better. I will make sure to forward the information to our management team. We hope to welcome you back very soon, Warm regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We never expected such a beautiful place at the lake of Geneva. The African lodge inspired interior is great and all staff are very friendly and helpful. A special thank you to Ms. Kelly from the Front Desk for her support with the extension of our stay. What is unique is the complimentary boat transfer to the city center, which makes it super convenient and fun to get there.
Despite the current Covid-19 situation, we felt super safe as inside, everyone was wearing a mask and the hotel took all safety measures.
Very good breakfast buffet with a big choice and wonderful view from the terrace to the Mont Blanc Mountain and Lake.
You really get excellent value for the price (e.g. free parking!). We really want to come back to this beautiful hotel again.
Read more
Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve - Hotel, Spa And Villa
Responded 17 Sept 2020
Dear Argili, Thank you very much for taking the time to write such a positive and detailed feedback. I will make sure to share your kind words to all the team, with a special shout out to Kelly! It is really a delight to read that you felt safe and taken care of, during your stay. I am also pleased to read that you enjoyed our stunning landscapes and our various services. We are looking forward to welcoming you back whenever you want! Feel free to reach out to Kelly, or myself to plan your next stay. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On 26/Feb I wanted to treat my mom to a pampering experience for her birthday while we were visiting Geneva and I thought that the Spa at La Reserve would be as spectacular as it’s reputation and prices but it was a really bad experience :( And we have both done a lot of traveling and had our share of five star luxury Spas all over the world.
1. First of all, the lack of basic amenities in the ladies section, only non branded lotions and shampoos and cotton buds! All luxury spas have for example deodorant, face lotion, makeup remover...etc. you get the idea.
2. We booked two distressing massaging for 400 Franks but unfortunately my massage was average and when I asked the therapist I need a stronger pressure she said I can’t! My mom had even a worst experience as her bad therapist has bad attitude, my mom was trying to explain to her in very basic English since the therapist’s English was bad that the pressure was very light but she didn’t even care, I specifically booked this type of massage because it’s supposed to be a deep tissue one but ended up with a soft touch!
3. Also my mom wanted to stay in the room for 5 minutes just after the massage just to properly adjust but the therapist very rudely told her no and that she had to come out now and go change! Although all spas let you stay for even longer than that to relax.
4. The snack bar is a joke with very little variety and not hygienic at all as people were putting their hands in the jars to get the nuts out! When I mentioned that to the lady she said her manager refused to put a sign!
5. The lady at the reception was very nice after we finished and accepted the feedback but said since there are no managers present at the moment she offered another 30 minute session the next day which we didn’t accept because we didn’t like it there so she offered only a 10% discount which was a joke for the price we had to pay.
6. Almost all spas at hotels allow you to use the pool or beach or whatever facilities but here they ask for an extra 130 franks to use the small indoor pool!
Really sad about this experience :(
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Carpentier, Directeur général at La Reserve - Hotel, Spa And Villa
Responded 29 Feb 2020
Dear Mrs. Qat, We saw your comment as well on Google and we deeply apologize as we are sorry that we did not manage to meet your expectations and needs. You should have received a message from our Spa Manager this morning as she wanted to discuss about this with you and find a way to remedy to your disappointment. We hope you will give us the opportunity to make it up to you! Best regards, Alexandre Carpentier, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel is exactly the way it is described on the website “Surrounded by a beautifully landscaped park of 10 acres, on the shores of Lake Geneva, the luxurious 5-star La Reserve Genève Hotel & Spa offers you indoor and outdoor pools and 4 restaurants and a bar”. A visitor cannot help but notice, a number of supercars i.e. Ferraris and other exotics on display in front of the Hotel entrance true to type with the image of “La Reserve” as a place for the rich and famous. My first visit to the bar was exactly what one would expect from such an establishment. The waiters and waitresses were fast on their feet, very polite and accommodating. The coffee was exceptionally good, which is not usually the case in big hotels. A small but interesting menu with reasonably priced tapas was rushed to my table. I told the waiter that I would be coming back in a couple of days for a drink and the tapas. He recommended Thursday because there would be live music and that the bar would be hopping with people. For the purpose of clarity a distinction can be drawn between restaurant service and waiter performance. Excellent service, in my vocabulary, implies that the quality of a product offered by an establishment be it food or drink is commensurate to the on the job performance of the waiter/waitress. However, it is entirely possible that a customer is attended by an outstanding waiter/waitress but gets served a terrible meal or vice versa. When I arrived early evening that Thursday, a waiter asked me what I would like to drink. I told him that I would do so after looking at the small tapas menu. Much to my surprise I was given a “new and very different menu” in which there was a notable increase in prices. The waiter explained “that the new menu was the inspiration of a new chef who has just arrived”. When I asked the bartender for list of drinks he did not bring one but said instead “We can fix you any drink you want”. I thought not having such a list was a rather odd occurrence for a hotel of such caliber. Be it as it may, I ordered a nonalcoholic ice tea and a tapas styled Humus from the “new menu”. The 16,00 CHF ice tea was very good and refreshing but the Humus was miserably tasteless and watery. When I complained to the bartender about it he took it back, no questions asked, and assured me that he would soon be offering something else as a replacement. That something else never came. While waiting uncomfortably silent for the promised replacement the evening musical program went on. It turned out to be a disappointment thanks to a female singer in really poor voice. Fearing that the avalanche of the evening`s bad experiences would continue I asked the waiter for the check to speed up my departure. Unsurprisingly, it was only then that the manager (Juliet) came to my table to ask whether everything was all right, something she should have done after the first sign of discomfort with the Humus. She listened carefully to what I had to say and was mildly apologetic about what transpired that evening. The Humus was taken off the check.
Read more
Date of stay: October 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve - Hotel, Spa And Villa
Responded 17 Oct 2020
Dear Mr. George, Thank you very much for taking the time to give us such a detailed feedback; I am sorry to read that your second experience at the bar was a disappointment. Regarding the cocktail menu and the replacement of the Hummus dish, the waiter should have adapted his response to your desired and needs. I am sorry for that and Juliet did talk to her teams about it, so that this does not happen again. As far as the prices are concerned, I am quite surprised by your remark as we have slightly decreased the prices. Juliet took your feedback seriously, and she took measures so that this situation does not occur again. Feel free to contact her directly (the details are on the business card she gave you), she would be more than delighted to welcome you back and provide you with a better experience. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a table in the Loti restaurant for a wedding anniversary celebration. I had booked a table on the terrace and we were told it wasn’t available. In fact it was, but these things can happen. Then we waited half an hour for our drink order to arrive and for someone to take a food order; again, these things can happen. Then we waited an hour between the starter course and main course. It wasn’t a busy night, but even so no one came to reassure us or apologize, even when we had politely inquired twice after 50 minutes if our food might be arriving. These things shouldn’t happen. Eventually we gave up and asked for the bill, they just acted as if this was perfectly normal. No one apologized, the extremely unpleasant waitress just silently brought the bill and stood over us while we paid, without so much as a word until a very awkward and insincere apology when we pointed out that this was rude. We left hungry, and explained what had happened to the manager on leaving because we didn’t want others to have the same experience we had had
Perhaps this hotel/restaurant deals with difficult and wealthy people so frequently that they have lost the ability to tell the difference between handling a demanding client and treating people in an appalling way. I’m confident we fell Into the latter category.
In summary, don’t go here if you are the kind of person who thinks going out to an expensive restaurant for a treat is worthy of basic common courtesy by the service staff. We had really looked forward to the evening and it was a depressing night
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve - Hotel, Spa And Villa
Responded 19 Sept 2020
Dear Andy, I am sorry to read that you were disappointed with your experience at the Loti Restaurant, especially for such a special occasion! I understand your point and I assure you that this does not reflect who we are and aspire to be. No matter your social status, or looks, we aim to provide you with a high quality of service and to help you create good memories. Thank you for taking the time to write such a detailed feedback, as it is an opportunity for us to grow and do better. I will gladly share your remarks with our management team as well. Unfortunately I cannot change the past, however I would be more than delighted to welcome you back and treat you to a meal for two in order to give you a better experience! Feel free to call La Réserve Geneva and ask for me, I would be delighted to organize this for you. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is heavily advertised as a family resort and they do indeed try hard. However, if you come to this place with your young kids who are hungry on different times than you and you actually want to enjoy your stay you are also dependent upon it being possible to eat a samdwich by the pool and enjoy a drink while watching the kids. At the moment my best tip if you’re going there with kids is to grab a sandwich at the ENI station nearby the hotel to avoid to have to choose from spending a couple of hours in the room waiting for room service or having to take your kids to the restaurant. I do understand the lack of service was due to the hotel being short of staff, but with several people working by the pool anyway it would have been no problem to organise room service deliveries of simple lunch boxes to the pool. Also charging almost CHF 600 for a return trip to Geneva with a boat or is a very good way of making sure the service is only used by people who do not think at all about what they are buying. Those two items in particular is not what you expect from a five star hotel who already charges top dollar for the rooms.
Read more
Date of stay: June 2022Trip type: Travelled with family
Room Tip:Don’t go here if you have kids below 10 who wants to spend the day by the pool instead of on fine...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This year I was looking for a vacation place not so far from my home and discovered by pure chance La Réserve Geneva. The place is great, very convenient, just close to the Geneva airport and only 20 minutes by boat (the motoscafo, courtesy of the hotel) to the center of Geneva. Rooms are nicely decorated and furnished. Mine - the Mont Blanc Lake Suite - has a large terrace overlooking the park and the lake. Interior of the hotel exudes a chic and cosy atmosphere, although a little bit dark. Pool area is OK, but pool service is missing. Both restaurants, the Lodge and Tse Fung, are comfortably set with large open air terrace (a must in Covid time), and serves good food - Tse Fung being Michelin stared. Spa treatment is enjoyable, well executed. Staff in general is very helpful, attentive, cheerful and very professional, up to the standard of 5 stars hotels & resorts. In summary la Reserve Geneva is a very recommendable place for its convenience and high standard, while still managing to make you feel at home.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve - Hotel, Spa And Villa
Responded 29 Aug 2020
Dear Guest, Thank you for taking the time to share in details your experience! It is a pleasure to read your kind words regarding our staff, different outlets and location! I love your last sentence, it is exactly what we want to be! As all feedbacks are an opportunity to grow and do better, I won't hesitate to share your remarks concerning the pool to our management team. I hope we will have the pleasure of welcoming you back soon! Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Starting with the concierge, they were very organized and my bag went to my room as well as a couple of bags filled with some items I bought on my way to the hotel. Reception was very kind and professional as well. The management was very generous by sending me fresh treats to my room on daily basis, while the massage in their spa was so relaxing and refreshing at the same time. I would definitely return, recommend, and use this hotel.
Read more
Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Djahane GUEST RELATIONS MANAGER, Other at La Reserve - Hotel, Spa And Villa
Responded 4 May 2022
Dear Madam, Dear Sir, We are honoured to have been able to make you experience a moment out of time in our Geneva house. We look forward to welcoming you again soon for an enchanted interlude. Team Guest Relation
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off, a bit of expectation modification is helpful. This is a predominantly two-story hotel with a few rooms on the third floor. I booked the highest room category that didn’t have “suite” in the name (Deluxe Room with Lake View). There were only two of us and we didn’t think we need the extra space. When we arrived around 7:30 pm we were assigned the only remaining “Deluxe Room with Lake view”. We were underwhelmed and disappointed. See the attached photo. This might have been a “deluxe” room depending on one”s standards but not a deluxe lake view. We were also disappointed when we realized there were no windows that opened in our room and didn’t feel comfortable sleeping with the door to a ground floor patio open. We were looking forward to a break from AC with the cool evening air in Lake Geneva and surrounds.
We were reassigned to a 3rd floor Deluxe Room with Lake View the 2nd night and the view of the lake was much better but there are very view rooms with what I would call “deluxe lake views”. The hotel is hip but not exclusively so. The best plus is the complimentary Riva boat transport to the central lakefront area of Geneva. The staff is awesome. The hotel decor is exquisite. The pool is fabulous. So, stay here. Ask for a third floor room. Please note room 308 is configured for those with disabilities so if you are sensitive to that request another while if you need that request 308. We would stay here again.
Read more
Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
I am Laurent Branover, the General Manager of La Réserve.
First of all I apologize for not having replied earlier as I just see your question.
This case is currently followed by the police and therefore we do not wish to communicate it via social networks.
We did everything in our power that day to help those customers. Then we try to get in touch with them directly , but without real success.
Be certain and reassured that our hotel is monitored 24 hours a day and 7 days a week by security agents and we have in place an effective system of surveillance cameras.
I would be pleased to speak to you in person about that.
I hope and I am looking forward to welcoming you at La Réserve
Sincerely,
Laurent Branover
There are more places to choose from in the Bellevue area.
PRICE RANGE
€527 - €774 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la reserve geneve hotel bellevue, la reserve geneve hotel and spa, la reserve geneva, hotel la reserve
LOCATION
SwitzerlandCanton of GenevaGenevaBellevue
NUMBER OF ROOMS
102
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
