La Reserve Geneve-Hotel, Spa and Villas
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route de Lausanne 301, Bellevue, Geneva 1293 Switzerland
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About
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Travellers' Choice
La Reserve Geneve, a secret territory far from prying eyes. Hotel & spa, ideally located on the shores of Lake Geneva in a residential suburb just over three miles from the town center and two miles from the international airport. A cleverly concealed reserve of happiness set in 10 acres and available only to those in the know... The Nescens Spa, five restaurants, 85 rooms and 17 suites tell a story of a wonderful journey, far from the rest of the world. A warm, relaxed atmosphere, with a magical view over the waters of the lake beyond the park. Whether for a night or a few days, it procures a delicious sensation of feeling at home right from the first moment...
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Baggage storage
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
15Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
route de Lausanne 301, Bellevue, Geneva 1293 Switzerland
Name/address in local language
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944Reviews1Q+A75Room tips
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Popular mentions
Jungle KITSCH decor that does not blend in with surrounding alpine landscape. Think a huge elephant statue at lobby, tables have legs with claws and suspended birds everywhere, attached to ceiling lamps. But, regardless of the decor, this hotel is in urgent need of refurbishment and modernisation, it's TOTALLY OUTDATED in many aspects, making the hefty price we paid for a suite - 545euros - just outrageous. The room was small for a suite, furniture/ furnishings in urgent need of a makeover and : *So dark, very poor lighting, the bathroom as well. *Wardrobe so small, there was not enough space for a couple's winter clothes. *Bathroom might have been considered nice 10 years ago ! Small, dark, shower - if that can be called a shower ?! - inside an old-fashioned bathtub. Service - let us down by not informing prior to our arrival, that we needed to have booked our dinner in advance. Meaning we had to wait until 9:30pm to have our meal. The hotel has 4 restaurants, but only two were open. We thought in times of COVID, a hotel should be able to provide a table for each room they have occupied, as they are not running on full occupancy and are not allowed to accept people who are not guests at the hotel. Both restaurants were completely full on a Saturday evening and there was no place for us, which we found rather strange. Then on Monday morning, we went down for breakfast, like we had done the previous day, to find out the restaurant was closed and that breakfast would be served in the room. It should have been said the night before. This is one hotel we were happy to leave, just NOT WORTH IT.…
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Date of stay: March 2021
Rooms
Service
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded 3 days ago
Dear Mrs. La Salle, Thank you for taking the time to share such a detailed feedback. I am sorry to read that the hotel’s décor did not suit your expectations. La Réserve Geneva has been designed by Jacques Garcia based on the atmosphere and setting of African Lodges. This explains the birds on the lamps, the hotel’s emblem being the Elephant and the dark wood walls. I understand that this can be very surprising as it is quite unique and unusual to have such a colorful and patterned interior in a hotel! As for dinner, being fully booked on weekends we organized two services, the second one being around 9pm but I understand that you would have rather had an option secured for the first service. Because of the current sanitary situation our management team is compelled to constantly rethink our organization; This does not justify the lack of communication however it does partially explain why our opening hours are different than usual. I will make sure to share your feedback with the management team.
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We cam in the hotel on 14 feb 2021 We are not happy here. 1. The breakfast is included, bud the restaurant das’t working 2. The room is very small 3. The room is very noise because next door is service room
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded 8 Mar 2021
Dear Mr. Malinov, Thank you for taking the time to share your experience with us. I am sorry to read that we did not meet your expectations. Given the sanitary restrictions, the management team decided for your own safety not to open the restaurant for breakfast. As for the room itself, feel free to let us know if the room seems too noisy and small; As we we have a wide variety of rooms I am sure we could find a room thats suits better your desires and needs. I remain at your disposal for any further information, Warmest regards,
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The Hotel is exactly the way it is described on the website “Surrounded by a beautifully landscaped park of 10 acres, on the shores of Lake Geneva, the luxurious 5-star La Reserve Genève Hotel & Spa offers you indoor and outdoor pools and 4 restaurants and a bar”. A visitor cannot help but notice, a number of supercars i.e. Ferraris and other exotics on display in front of the Hotel entrance true to type with the image of “La Reserve” as a place for the rich and famous. My first visit to the bar was exactly what one would expect from such an establishment. The waiters and waitresses were fast on their feet, very polite and accommodating. The coffee was exceptionally good, which is not usually the case in big hotels. A small but interesting menu with reasonably priced tapas was rushed to my table. I told the waiter that I would be coming back in a couple of days for a drink and the tapas. He recommended Thursday because there would be live music and that the bar would be hopping with people. For the purpose of clarity a distinction can be drawn between restaurant service and waiter performance. Excellent service, in my vocabulary, implies that the quality of a product offered by an establishment be it food or drink is commensurate to the on the job performance of the waiter/waitress. However, it is entirely possible that a customer is attended by an outstanding waiter/waitress but gets served a terrible meal or vice versa. When I arrived early evening that Thursday, a waiter asked me what I would like to drink. I told him that I would do so after looking at the small tapas menu. Much to my surprise I was given a “new and very different menu” in which there was a notable increase in prices. The waiter explained “that the new menu was the inspiration of a new chef who has just arrived”. When I asked the bartender for list of drinks he did not bring one but said instead “We can fix you any drink you want”. I thought not having such a list was a rather odd occurrence for a hotel of such caliber. Be it as it may, I ordered a nonalcoholic ice tea and a tapas styled Humus from the “new menu”. The 16,00 CHF ice tea was very good and refreshing but the Humus was miserably tasteless and watery. When I complained to the bartender about it he took it back, no questions asked, and assured me that he would soon be offering something else as a replacement. That something else never came. While waiting uncomfortably silent for the promised replacement the evening musical program went on. It turned out to be a disappointment thanks to a female singer in really poor voice. Fearing that the avalanche of the evening`s bad experiences would continue I asked the waiter for the check to speed up my departure. Unsurprisingly, it was only then that the manager (Juliet) came to my table to ask whether everything was all right, something she should have done after the first sign of discomfort with the Humus. She listened carefully to what I had to say and was mildly apologetic about what transpired that evening. The Humus was taken off the check.…
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Date of stay: October 2020
Value
Service
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded 17 Oct 2020
Dear Mr. George, Thank you very much for taking the time to give us such a detailed feedback; I am sorry to read that your second experience at the bar was a disappointment. Regarding the cocktail menu and the replacement of the Hummus dish, the waiter should have adapted his response to your desired and needs. I am sorry for that and Juliet did talk to her teams about it, so that this does not happen again. As far as the prices are concerned, I am quite surprised by your remark as we have slightly decreased the prices. Juliet took your feedback seriously, and she took measures so that this situation does not occur again. Feel free to contact her directly (the details are on the business card she gave you), she would be more than delighted to welcome you back and provide you with a better experience. Best regards,
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Beautiful location with first class services in any respect: cozy rooms, excellent food, greatest spa (cannot think of any better ones), extremely friendly staff. Particularly in times of Covid19 a true gem made for relaxation and pampering.
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Date of stay: September 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded 26 Sep 2020
Dear Bernhard, All the La Réserve Genève Team joins me to thank you for your feedback. It is a pleasure to read that we managed to make you forget about the current sanitary situation and that you enjoyed our Spa as well as the friendliness of the Team. Feel free to contact me if you need to organize another stay, I would be more than delighted to assist you! Best regards,
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The staff are pro and make you feel very welcome. The food is a delight. The beautiful setting is conviently located so close to Gva airport, yet the place is quiet with a secluded feel. Highly recommended!
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded 26 Sep 2020
Dear Nicholas, Thank you very much for your kind words regarding our staff! I will make sure to share this positive feedback with the La Réserve Genève Team. I am also glad to read that you appreciated our very unique setting, location and food. You are more than welcome to come back whenever you want! Warmest regards,
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PRICE RANGE
US$438 - US$593 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la reserve geneve hotel bellevue, la reserve geneve hotel and spa, la reserve geneva, hotel la reserve
LOCATION
SwitzerlandCanton of GenevaGenevaBellevue
NUMBER OF ROOMS
102
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Claim Your Listing Frequently Asked Questions about La Reserve Geneve-Hotel, Spa and Villas
Which popular attractions are close to La Reserve Geneve-Hotel, Spa and Villas?
Nearby attractions include Parc Animalier Pierre Challandes (1.1 km), Les Secrets de Bacchus (0.5 km), and La Reserve Bar (0.02 km).
What are some of the property amenities at La Reserve Geneve-Hotel, Spa and Villas?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at La Reserve Geneve-Hotel, Spa and Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at La Reserve Geneve-Hotel, Spa and Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Reserve Geneve-Hotel, Spa and Villas?
Yes, free parking is available to guests.
What are some restaurants close to La Reserve Geneve-Hotel, Spa and Villas?
Conveniently located restaurants include Auberge Des Trois Coqs, Le Tse Fung, and Le Loti.
Are there opportunities to exercise at La Reserve Geneve-Hotel, Spa and Villas?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does La Reserve Geneve-Hotel, Spa and Villas have an airport shuttle?
Yes, La Reserve Geneve-Hotel, Spa and Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is La Reserve Geneve-Hotel, Spa and Villas located near the city centre?
Yes, it is 0.7 km away from the centre of Bellevue.
Are any cleaning services offered at La Reserve Geneve-Hotel, Spa and Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at La Reserve Geneve-Hotel, Spa and Villas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.