Avoid the firemenu, order a la carte. We really love this hotel and the settings. Avoid the fire menu in the restaurant. Our food was cold and we told about it to the waitor. They ignored it. They didn’t remake it. The couple next to us had the same problem and nothing was done. Linnasaari tour was great, They don’t leave you to Sammakkoniemi, but the Linnasaari viewpoint and it’s 3km to Café. Remember this.
The area is nice. But all and all, it was a disappointment. Prices are really high. We booked a small ”igloo” up the hill and once we got there, it was unavailable (renovation). Had to go to reception again and as a guest let them know, someone is fixing the cabin. Funny, that information doesn’t travel between the staff… We didn’t even get apologies from the reception. The spa was small, but nice. We booked a wine tasting, which was nice.
Lake view suite smelled moldy. The ventilation system had been built completely wrong. 398 euros per night for this ”experience” was far away from luxurious we expected. This place will soon be out of business which is too bad for all the employees who are trying their best.
The place is beautiful and unique and some details have been thought nicely. I was disappointed that we got a room from the hotel with the smaller jacuzzi, as it was the most important thing for us in the chosen room type and it was requested and recommended by the sales team. The service on the lunch was rude and buffet was crowded, the same on the breakfast buffet. Lunch was overpriced with tasteless fish patties. The bistro was better and more quiet. The dinner was good in the restaurant and in the room as well. We loved the spa treatments and the personnel there. The Valamo wine tasting was a lovely activity as well. It was strange that our balcony was dirty and there were construction left over garbage on our cliff view. I had heard and read about similar experiences, but…
There’s tons of potential, but some basic stuff is not in place. Overall the place is huge and growing. There are details everywhere, flowers, decorations, buildings, walking paths, activities etc. building atmosphere and really making the place warm and cozy. On the flip side cleaning misses the mark, as well as necessities like matches to start the sauna! The walking paths are a maze, signs are pointing to paths which aren’t even built yet, paths may suddenly end. The list is long. Would recommend, but with no expectation of luxury.