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4.0
#1 of 1 hotels in Sinetta
Location
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Value
Arctic SnowHotel is one of the biggest in Nordic countries that is made of snow, boasting with 30 rooms, Ice restaurant for 150 people, Ice chapel and Ice bar. At the same yard you can find 39 glass igloos with 360 degree glass roof through which it is ideal to watch the northern lights, and unique sauna made of snow as well as outdoor jacuzzis. Dinners are served in three restaurants. Everything is conveniently on the same yard, close by. If you are not staying overnight, you can come just for a visit or to have dinner. Activities are arranged for both visitors and overnight guests. Glass igloos are open Sep-Mar, Arctic SnowHotel Dec-Mar. Arctic SnowHotel & Glass Igloos is part of Snowhotel Family.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Arctic SnowHotel & Glass Igloos captivates guests with its artistry and unique themed rooms, although the in-room amenities may disappoint some. Visitors commend the cleanliness but have had issues with certain amenities. While the ice sculptures and saunas are a hit, the hotel's value is questioned, particularly regarding food and accommodations.
The atmosphere is a mix of enchanting ice and cozy glass igloos, yet the dining experience receives mixed reviews. Service quality varies, with staff often praised for their helpfulness despite some dining service being seen as rushed and disorganized.
Atmosphere
Magical
Rooms
Well-designed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing
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We got the arctic hotel bus from outside snowman world in Scv. It was a bit expensive but cheaper than a taxi. €20pp each way. The bus driver lovely and helpful.
We checked in with ease. Waited only 5 minutes for a guide to show us around and where things were located. Got a full tour in and out.
We were shown where the toilet, changing and warm area inside the ice hotel along with how to use our sleeping bags. We were then left to explore and have fun till bedtime.
There’s so much to do and see. We explored the lake and had fun sledging. We went into every room in the hotel which was an experience. This truly is amazing. The art is phenomenal. We had a drink in the ice bar. We would have gone again but got the times wrong. The mixologist was great and informative. My partner now loves Riki which he got served.
We relocated to the ice bar with hope we could see the Aurora. Unfortunately not. However the ice bar was lovely and relaxing. Our dinner wasn’t until 9… so had a good few drinks.
Dinner was fabulous. Started with carrot soup. I’ll try to recreate at home. Served with lovely bread. Main my partner had mash with reindeer and I had bbq salmon. The salmon was delicious as was the reindeer. Dessert was a blueberry sponge.
Our night in the ice room was such an awesome experience. We stored our backpacks in our lockers and took essential things to our room, we were able to charge our phones. Personally I didn’t use the fleece witching the sleeping bag. So only used the sleeping bag. Which was fine for me, we slept in base layers and a hat, Rooms so quiet and lovely. Got woken up at 7.30 with warm blueberry juice. Changed in the warm cabin.
Breakfast was fabulous and tasty. Plenty of options hot and cold. Next time we will stay in the igloos.
This is a must experience. The staff also make it special. Thanks so much. X
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel GlassIgloos, Sales at Arctic SnowHotel & Glass Igloos
Responded 7 Nov 2023
Dear Emma, what a joy reading your experience with us! :) I believe we managed to help you with the recreating our carrot soup through social media? If not do not hesitate to ask, our chef is glad to help. We can´t tell you enough how wonderful it is to hear our guests love the experience sleeping inside the snowhotel, for some it can be a life changing event. Traveling and experiencing new things is to learn someting new, even about our selves. Thank you for choosing us. :)
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My husband and I came here to stay in the IceHotel, not the glass igloos. The IceHotel is SUPER cool. We also paid extra to eat dinner in the IceRestaurant and the food was actually delicious. I had the chicken and my husband had the Elk. This hotel actually has a lot of free amentities that a lot of other Lapland resorts charged us for - their Aurora Alert is free (believe it or not, other hotels tried to charge us 10 euros for this!), they have free sleds to use, free breakfast, free wifi IN the ice hotel, and they also have some reindeer on the property that you can feed.
We utilized their shuttle service to be picked up from Santa Claus Village and then took a taxi to the bus station the next day as their shuttle does not go directly to the bus station.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 19 Jan 2020
Thank you for your review! We try our best to make our guests stay with us as comfortable as possible and we are happy to hear you enjoyed our complimentary services. Hope to see you again some day!
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It’s definitely an expensive experience but even though the northern lights did not cooperate for me, I enjoyed my stay in an igloo. Staff were all quite friendly and helpful for the most part, private sauna and jacuzzi were worth booking, and surrounding scenery is beautiful. Dinner was overpriced and not great but there are not any options unless you bring your own food, as the location is remote. Breakfast was included and good. I would have stayed another day to get in some activities but only had time for one night. Reason I did not give a 5 was mostly price...even at the high price, every little thing is an extra cost, and as noted dinner was not great (though the staff who served it were terrific). Would go back though and just plan a little differently as to what extras I added, and allow myself more time to enjoy them.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 20 Jan 2020
Thank you for your message! We are very pleased to hear your stay with us was pleasant. Hope to see you again some day!
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My husband and I had our wedding ceremony at the ice chapel this week. The venue was magical! So beautiful. A real highlight of the day was the priest who had emailed my husband and I separately before the big day. We had no idea what each of us had written about eachother. It was a gorgeous blessing, really personal and special. We opted to get legally married in the UK before we left to make the whole thing more cost effective and less complicated. The artic snow hotel staff were very friendly and helpful. The whole day went really smoothly. The hotel was really accommodating to us having vidographers present and didn't charge them to go in and out of the venue during the day or days previous. I believe its usually a 20 euro entrance fee. On another day my husband and i went to the snow sauna at the artic snow hotel which was also a real highlight. The experience is really rather lovely and unusual. The first sauna you go in is made of ice and snow so when you put the water on the coals a huge amount of steam is produced. Sitting in the hot tub looking out at a frozen lake in - 18 temperatures was also a great experience, surprisingly, you don't feel cold at all. The sauna attendant can also bring you drinks to have in your hot tub which was lovely. Overall, it was an experience that was a real once in a lifetime jolly. Points for improvement: we didn't stay at the artic snow, we stayed at another hotel in Rovaniemi. So after the ceremony in the cool - 5 temperatures we wanted to change into warmer gear. Unfortunately there was no designated space for us to change or leave our wedding clothes. We changed in a restaurant, but not all staff were aware that we were there and were trying to walk in. Unfortunately also I had ordered a large wedding bouquet to hold during the ceremony, which was forgotten about by myself (too caught up in the moment) and the staff. However, when I emailed about this the next day I recieved a full refund for the flowers. On the whole, to us, these points were minor. The staff were very kind and overall we had a lovely day. At dinner in the kota restaurant we were given a decorated table and lovely service. We were given yummy glow fried wild salmon which was delicious. The next day we went for a few drinks in the ice bar which was another beautiful space and another fun experience. I would certainly recommend this for an elopement wedding. It was such great fun.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 6 May 2020
Thank you for your review and choosing us as your venue for your special day! Your celebration was so beautiful and we are happy to be part of it. Wishing you all the best for many years to come!
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This was a huge disappointment. Arriving to a large reception room that had no warmth, charm or character and unwelcoming staff started the day. None of the bars or restraunts were going to be opened till 5.00pm so three hours were spent in the bland dinning hall staring out the windows with a very disappointing view. We went exploring the ice hotel that is magnificent after half an hour that was done and a further wait for the bar to open. The cosy bar was great good service and snack was available at last. Dinner was very disappointing a bland bowl of soup with a tasteless broth and plain store bought bread, mains looked promising as they grilled the salmon in the open fire pit but ended up tasteless with a baked potato and a spoon of cabbage salad.... I do not even recall dessert.The igloo was cool n suitably layed out however they felt like a motel with each unit just meters apart and lacking in that beautiful forest view it felt like a parking lot full of igloos.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 19 Jan 2020
Dear Terry, Thank you you for your review. I'm sorry that you didn't find your stay with us fulfilling. I hope you discussed with the staff to receive some tips about what to do at the hotel before the check in. We will take your feedback in to count and do better. Wishing you all the best!
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Nice place but not worth it at all, we spend 4 days in this hotel, we never got our room clean once, we also book a night in a snow hotel, we were so excited, we got around 10pm ( after our tour ) we walk to the hotel and it was no security at all, ( they got security in the morning at the bar which close at 9:00pm) but they didn’t have any security at the hotel at 10pm At ALL, we walk in and looks like someone was in our room before, our room was completely messy & dirty, we wanted to talk with someone and no one was available, so no security, no Recepcionist, no nothing, so anything could happened to the people inside and no one never know. Thanks god we have a igloo booked as well so we went back to our igloo, next day we asked to talk to the manager and she wasn’t available, finally we could find her around 8:00pm ( by the phone ) and her customer service is the worst, saying that she was busy with her kids, like for real?? That’s the Type of customer service that you provide to your customers? , on the top of that she said maybe the turist mess our room, so basically they are not following any covid restrictions and if you are not in your room they allow another people in, so be really careful booking here because they don’t sanitize the rooms, they allow turists in your room if you are not in there, there is no security at all and the you won’t get anything nice from the manager. She told us she will refund us and at the end seems like she change her mind of just giving us 142 euros instead of our 599 that we originally pay and didn’t want to talk to my husband that was really nice to her, and this is not about the money is about the service that you are paying for, we just wanted a clean room that we Pay for. So just be careful and try another hotel before even thinking about this one.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a mixed review. Pros: The snow hotel was a beautiful piece of art and we loved looking around. This was the highlight of our stay. The staff were very friendly and welcoming. We enjoyed our meal in the kota restaurant, the fire was warm and the food was ok. The soup was delicious. The igloo was warm and cozy. The alarm system was a good idea, they did not show on the night we stayed but this cannot be held against the hotel! Cons: The staff seemed disorganised and slow. On arrival they took 20 minutes booking the people in front of us and 20 minutes to book us in despite there being really very little to do. There was quite a queue of cold families waiting that could have easily been avoided. There was a power cut for long enough for our igloo to get noticeably cold. This was apparently regional and was not the fault of the hotel however it was a) odd that there was no generator and b) unfortunate that we had to go in search of information, and warmth, the hotel did not attempt to provide information. The igloo had been insufficiently cleaned. When looking underneath the bed when leaving, there were cheese puff crisps left by a previous guest. Considering the deep clean requirements of Covid currently, this was disappointing. I told reception and it was noted but it should not have happened. In summary, the set up, the igloos and snow hotel and restaurants are all good but I think there needs to be an overall improvement of the management. This is in response to the high cost of the one night stay for us (over €1000 for family of five). Better cleaning and a free drink and apology when the power went out would have made a small but important difference to how we felt about the overall stay.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel GlassIgloos, Sales at Arctic SnowHotel & Glass Igloos
Responded 8 Apr 2022
Thank you for your stay and writing us a review! We are happy to hear you foudn the staff to be helpful and friendly. Due to the covid situation, the whole Lapland suffered with a large problem finding staff to work in tourism. This winter we worked with a smaller staff which caused queues in the reception. We are sorry to hear you had to experience the power outage while staying with us. We have reviewed the situation and you are correct, more information should have been provided. Thank you for the suggestion, drinks on the house should have been offered. We hope to meet you again some day!
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What a wonderful place to stay. The igloos were amazing, with beds that "sat" up so you could watch for the Lights in comfort. Buzzer in rooms to let you know if the Lights were putting in an appearance, which was good, meant you could still get some sleep while waiting. The ice hotel and bar were very interesting to see, we were allowed to wander through and just had to take note of any "do not disturb" signs. Not sure I would stay in there as I do like my comfort (ie warmth) but worthwhile looking through and good luck to the brave souls who do stay in the hotel, I was very happy with our igloo.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 6 May 2020
Thank you for taking the time to review us! All the best to you.
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We stayed in one of the glass igloos a couple of weeks ago and had a fantastic time. The accommodation was quirky and cosy. Everything was spotlessly clean and the glass domed roof enabled a good panoramic view of the night sky. Sadly we didn’t see the Northern lights, but this was more than made up for by the spectacular ice hotel which was on my bucket list to visit. We also enjoyed a safari on electric snow mobiles and fishing on a frozen lake. Much fun was had on a snow shoe excursion in the Forrest, where not falling over in deep snow was a challenge! We also enjoyed cooking sausages over a fire, and ate them with relish after our hard efforts. The food at the onsite restaurants, including the Ice hotel, was delicious. This was a welcome change from our usual weekends in rainy England.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 20 Apr 2020
Thank you for your review! We are happy to hear you enjoyed your stay and also activities on site.
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We had three nights here , 2 in a glass igloo and 1 in the snow hotel . The glass igloo was very good , comfortable beds , good toilet and shower facilities , and we got to see the Northern Lights 2 nights in a row , the first night we just adjusted our electric beds and laid watching the lights from our cosy igloo , the second time we made the effort and went out to see them , they were amazing . The Snow Hotel was an experience to say the least but we were warm and snug inside the sleeping bags provided , but our room was just like a snow cave not the big rooms they show you on the T.V. We ate in both the Kota restaurant and the Ice restaurant both were very good the only thing was that the Ice Bar in the snow hotel was only open for short periods and we could not get a drink in there before our meal , a bit disappointing. The only down side was the reception area was not well organised , when we paid for our meals we were also charged for transport into town which was included in our trip , as we had paid by card they said they would pay back the money but it would take a bit of time , we left the following day expecting this to be sorted , to my surprise when we got home we had an e mail saying we owed them money for drinks , we always paid cash for drinks and told them they were mistaken , they then sent an itemised bill with 1 bottle of wine and 2 beers on it and still saying we owed them money after they had taken off the money they owed us . The problem was when we looked at the invoice the date on it was when we had already left the hotel and even the country , several e mails later they admitted it was there mistake but it still spoiled our experience .
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArcticSnowHotel, Myyntiassistentti at Arctic SnowHotel & Glass Igloos
Responded 20 Apr 2020
Dear Terry, Thank you for your review, we are happy to hear you enjoyed your stay in our hotel! We are very sorry about the mistakes made regarding your bill. As discussed over the email, there were misunderstanding among our staff so you were sent this email. Please let us know if there is still something we can do to make up for the harm.
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Hello and thank you for your message. Our venue is located 30 min. away from city centre so there is no light pollution.
If you are lucky and there are Auroras and no clouds on the sky there you can see beautiful auroras from our venue. We have our Aurora Alarm to make sure you will see auroras if those appear to northern sky.
Aurora Borealis is usually about 100 km high on the sky. Therefore on bright nights Auroras span very wide on the sky. Visible very far. If there are strong Auroras on Rovaniemi City Auroras will be visibile for huge area.
Regarding your question: personally i would recommend not to book Aurora Hunting trip from outside provider. After all, our venue is perfect spot to view auroras and we got Aurora Alarm. And if you book a Northern Lights Hunting trip there is no quarantee you would see auroras. No matter what they promise, we cant control the skies. There is a same possibility for auroras on all locations on Rovaniemi area. However, auroras are stronger, more visible if there is no light pollution. So again, Arctic Snowhotel is a good choice. Hope this helped. Welcome to Arctic Snowhotel.
Best regards,
Jussi R.
Hello,
Thank you for your question. I don't know where you got this information but our hotel shuttle is 17 EUR/person/one-way on specific times, this can be booked by contacting our sales department (sales@arcticsnowhotel.fi). You can also book a private transfer from us which is 100 EUR/max 5 persons/one-way. There are also taxis available in Rovaniemi city center close to Hotel Santa Claus.
I contacted the hotel by email to confirm my bookings, both the costs and the time - they want you to choose a specific bus so the driver knows when all passengers have been collected.As I remember I booked two single journeys.
There are more places to choose from in the Sinetta area.
PRICE RANGE
€185 - €221 (Based on Average Rates for a Standard Room)
LOCATION
FinlandLaplandSinetta
NUMBER OF ROOMS
75
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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