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Mercure Koh Samui Beach Resort

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Mercure Koh Samui Beach Resort
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333 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Bangkok, Thailand
Reviewed 27 August 2012

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Helpful?
1Thank shobarry
Calgary
Reviewed 25 July 2012

Had a great time! Was greated by a charming polite front desk team and things went up from there. Rooms were as advertised and the beach ambiance was perfect. Nice and quiet location with the option of heading in to lamai if desired. All and all we had a great time and would happily return.

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Thank Kevin T
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Kevin T, Thank you for posting a review on our Trip Advisor page after your recent stay. My team and I are delighted to hear you had a wonderful experience with us. Thank you for complimenting our staff and services. We hope to see you again next time you are in Koh Samui. Warm regards Majinder

New York City, New York
Reviewed 24 July 2012

I arrived at around 10pm at night and my 1st impression was that of the Red Roof Inn motel b/c: - In the midst of beautiful Koh Samui, this place is concrete all the way. - The hotel and rooms are bare: not minimalist, bare. Preferred using my own toiletries as theirs were not very nice either. Discovered the next...

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3Thank ExplorerGirl00
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear ExplorerGirl00, Thank you for sharing your experience on our Trip Advisor Page. We are delighted to hear you did have a pleasant stay despite a few setbacks. As in a tropical outdoor environment, it is common to have lizards. But what is important is that a monthly pest fumigation is also done to reduce such encounters. Nevertheless, I am...

Chengdu, China
Reviewed 13 July 2012

The Mecure Fenix was a very welcoming hotel. Lovely staff, very helpful. My room was spacious and a comfortable king size bed. The outlook from the verandah was soothing. Overlooking the pool and bay. Many thanks!

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Thank gdayma8
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear gdayma8, Thank you for the pleasant review posted on our Trip Advisor Page. We are delighted to hear that your stay with us was good and comfortable. We hope we have the opportunity to welcome you again. Thank you for the feedback. Warm regards Majinder

Bangkok, Thailand
Reviewed 3 July 2012

Small hotel with good location. Staffs are not trained enough according to Accor Standard but mostly are service mind. Room is cleaned and tidy.

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Thank SPahirah
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear SPahirah, Thank you for your review posted on our Trip Advisor page. We are sorry to hear you feel the staff is not trained as per Accor standards. But your feedback is important to us and please do not hesitate to contact me directly to elaborate. We are already looking into the service training of our operational staff. Thank...

macau
Reviewed 25 June 2012

my good service experience is a free upgrade to villa room type! its great! Its more than my expectation. I enjoy my trip with staying here! if come back to Samui, I wish to stay here again!

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Helpful?
Thank ramonvu
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear ramonvu, Thank you for your review.. We are glad to hear you enjoyed your stay with us and your upgrade. We look forward to welcome you again in the near future. Thank you very much! Warm regards Majinder

Melbourne, Australia
Reviewed 31 May 2012

Five of us stayed at Mercure Lamai for 10 nights. Located just outside of Lamai beach but on a lovely quiet/ restful beach front. Beach area somewhat rocky & low tides while we were there so swimming not really possible but good for low water rock exploring. Outside of resort you are not isolated there are shops & supplies just...

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1Thank Giacomosfriend
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Glacomosfriend, Thank you very much for posting gracious comments during your very recent stay at Mercure Samui Fenix. We are delighted to hear we met your expectations. The comments will be shared with my staff so they know that their efforts have been rewarded, We hope we have the opportunity to welcome you again in the near future. Thank...

Mumbai (Bombay), India
Reviewed 20 May 2012

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2Thank MumbaiPradeep
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Bangkok, Thailand
Reviewed 3 May 2012

We stayed there for 2 nights during Songkran. Once I stepped in the hotel, the staff welcomed us very nicely and served us with welcome drink. We're impressed with resort style. All facilities face with sea view; restaurant, bar, swimming pool, even fitness center. Staff i very friendly and helpful. Location is very nice, easy to go anywhere. Lamai Beach...

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Helpful?
Thank Joy P
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Joy P, Thank you for the excellent review on our Trip Advisor Page. My staff and I are delighted to hear such positive remarks. Such comments make our staff feel that their efforts are rewarded. Thank you for staying with us and please do come back. Warm regards Majinder

KL, Malaysia
Reviewed 29 April 2012

I only book this place because my friend has some promotion with Accor Group and I cancelled my reservation with Ark Bar which is very central in Chaweng. I have a clear expectation from reading previous reviews that this place is very out of the way and also very quiet. I like quiet. My friend didnt so we ended up...

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2Thank Danielwongkaifai
Majinder K, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Daniel, Thank you for reviewing Mercure Samui Fenix on our Trip Advisor page. We appreciate the positive points - thank you for sharing them and also for pointing out the negative areas. I must apologise that you found our internet service rather inefficient - we have since improved the login service. Local taxis called songthaews are also available and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: €61 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach, Thailand
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#15 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travellers.
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Questions? Get answers from Mercure Koh Samui Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a villa maybe...”
765filips, 11 Apr 2017 | Read review
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ajay24arti14, 13 Mar 2017 | Read review
“Sea view is definitely the way to go”
vicpea, 7 May 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
ganzm87, 21 Mar 2016 | Read review
“Beach Facing as well as Pool Facing”
  • Pool View from Room
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  • Bedroom
  • View from Room - Pool View
brillianar, 26 Oct 2015 | Read review
5 of 5