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Mercure Koh Samui Beach Resort

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Mercure Koh Samui Beach Resort
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334 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Wroclaw, Poland
Reviewed 16 February 2017

This hotel is perfect for people who want to rest in peacefull and calm area, without city center around. First of all we were informed about overbooking which is very strange, and our rooms weren't avaiable at the time of arrival, but! hotel gave us free-of-charge upgrade to seaview-villa. :) Rooms are tidy, and cleaned everyday. If something is missing...

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Helpful?
Thank MrSakeSake
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 11 January 2017

I loved this Hotel. The staff were so helpful & friendly & spoke great English. It's expensive but I feel that it's value for money. The Room was huge, the food in the Restaurant was really nice & it was a really nice vibe there. They offer free buses to Lamai centre a few times a day. The pool is...

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Helpful?
1Thank Michelle C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Michelle, Thank you for spending your time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities, food and our staff hospitality. We are very happy to hear that our effort are appreciated. We look forward to welcome you again...

Roma
Reviewed 5 January 2017 via mobile

Really far from anything. No beach. No spa, just two woman. Staff unfriendly. Old room(raining inside the our room). A lot of chucaracha. When i took a taxi alone i spent 500 bath, with the hotel 700. Believe me, don't go.

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Thank Tommy83Roma
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, thank you for your review on tripadvisor. Our resort is located in south of Lamai Beach, 2 Km away from Lamai Center. We do provide complimentary scheduled shuttle service to Lamai Center 5 times per day, depart from hotel at 11:00AM, 02:00PM, 05:00PM, 06:00PM and 07:00PM, return to hotel at 02:15PM, 05:15PM, 06:15PM and 07:15PM. At the...

Reviewed 24 December 2016

We had a memorable stay. The hospitality was of highest standard. All the staff members were very helpful. Rooms were nicely maintained with lovely sea view. Will recommend it to all my friends, who plan to visit Ko Samui.

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Helpful?
Thank Neeta C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Khun Neeta, Thank you very much for spending your valuable time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying your stay in our Sea View Room and our staff hospitality. We hope to welcome you again in the future.

Prague, Czech Republic
Reviewed 21 December 2016

Positive : staff very nice, cleaness, location, discounts at the pool bar (cocktail of the day, happy hours, etc.) Negative: The breakfast when you come after 9 AM nothing is left to eat except eggs -at 6am, you can have a good breakfast, but the issue they never refill something when it is consumed..-, never try a banana milk shake...

Review collected in partnership with Accorhotels.com
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Thank friday245
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Thank you for reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were enjoying with our staff hospitality and promotion including the location and the cleanliness. For the below points raising up, I will look into it closely and work with my team to make sure that those points are taken care...

Brighton, United Kingdom
Reviewed 12 November 2016 via mobile

If your looking for a hotel bang on the beach. This is it. Literally 3 steps from the pool which is also lovely. Rooms are fine, had no problem with them at all. Had good English to channels for when you just wanted to relax for an evening listening to the waves break on the shore. Hotel also provides restaurant,...

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Helpful?
1Thank charlottefalk
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Charlotte, Firstly, thank you for spending your time reviewing our beach resort on tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities and the sound of the wave which can be hear from guest room's balcony. We look forward to welcome you again in...

Ko Samui, Thailand
Reviewed 10 October 2016 via mobile

Had a great stay at this lovely hotel.... Stayed in one of the villas fabulous view clean & everything you need in a hotel room. Breakfast was nice loved the great coffee machine nice touch to get a good coffee or hot chocolate etc. Egg station excellent brilliant to be able to get any eggs of your liking. Pool area...

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Helpful?
Thank Maza09_13
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Firstly, I would like to say thank you for spending your time to review us on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities, services, variety of our breakfast and the coffee machine. We look forward to welcome you again in...

Oxford, United Kingdom
Reviewed 26 August 2016 via mobile

I am writing this while still at Fenix Resort 6 days in and things couldn't be better. The staff are always smiling and very helpful, nothing is too much trouble, creating s very relaxed environment around a great pool with more than enough beds to go round. I am writing this to fill in all the answers I was looking...

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Helpful?
2Thank IanReds000
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Value Guest, Thank you very much for letting us hear your comment while you still staying with us. It has been a pleasure to know that you are having a wonderful time at Mercure Koh Samui Beach Resort enjoy our hotel facilities and staff hospitality. I promise to let all my team know that their afford are appreciated. And...

Dubai, United Arab Emirates
Reviewed 9 June 2016

I stayed here for 2 nights recently and was initially disappointed due to its taxi journey distance from Lamei. I quickly found out that this was probably a good thing as it resulted in a quiet stay with a great clean pool, gym facilities and great bar and food selection with few people (at this time of the year). Taxi...

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1Thank doscal
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Thank you for spending your valuable time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a good time at Fenix Beach Resort Samui enjoying our large clean swimming pool and other facilities. The resort have provided scheduled shuttle bus 5 times/day to Lamai Beach Center, 11:00,14:00,17:00,18:00,19:00 and returning to...

Reviewed 18 May 2016 via mobile

We came down to Lamai to stay for 2 nights in between our holiday and ended up booking an extra 2 nights we loved it that much. The rooms are modern and clean the bed is the biggest I've ever seen and pool area amazing. I recommend the superior Seaview room the views are incredible. They provide a shuttle to...

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Helpful?
Thank Lorryndle E
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Firstly, I would like to say thank you for spending your valuable time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a wonderful holiday at Fenix Beach Resort Samui enjoying our room facilities, swimming pool and services. We look forward to welcome you again in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: €61 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach, Thailand
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#15 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a villa maybe...”
765filips, 11 Apr 2017 | Read review
“Rooms with Sea View or Villas with privacy are the best”
ajay24arti14, 13 Mar 2017 | Read review
“Sea view is definitely the way to go”
vicpea, 7 May 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
ganzm87, 21 Mar 2016 | Read review
“Beach Facing as well as Pool Facing”
  • Pool View from Room
  • View from Room
  • View from Room
  • Bedroom
  • View from Room - Pool View
brillianar, 26 Oct 2015 | Read review
5 of 5