Le Grand Courlan On 2nd March at 16.26, after having looked at numerous hotels in Tobago, I rang Le Grand to check out the accessibility of the property. The hotel details stated that there was Wheelchair Accessible Path of Travel. (This information has since been removed from your site and Expedia and I will explain this later.) On 2nd March at 16.54 I booked through Hotels.com, a Deluxe Ocean View with King Size Bed. Under Room Requests, we explained we needed a room with wheelchair access as had been explained when I’d phoned them. On 3rd March, I requested Airport transfer by email and they replied that this had been arranged. This did not happen 17th March. Arrived at Le Grand Courlan by airport taxi as our Airport Transfer was not there to meet us. We waited a short while before using one of the airport taxis. When we arrived, to our dismay, there were two steps to the reception area, so no ramp for the scooter. The receptionist, Kashera, took absolutely ages to register us. She then gave me paperwork stating 2 beds and I informed her that we had booked a Deluxe Ocean View room with a King size bed. She did not have one she said!! She gave us a room that had a Queen bed and another bed. We didn’t seem to have any choice but to accept it. We were taken to our room and immediately we had a problem because of a large step to our room so I would have to lift the scooter in and out of the room each time we left. The first room we passed had a built ramp into the room but appeared to be the only one. That’s what we had requested. Remembering that our body clocks were 4 hours different, we were hungry and thirsty so we decided to visit the bar for a drink. We lifted the scooter out of our room and were able to access the ramp going down to the swimming pool which we did. There was another ramp going up to the bar but guess what, yet another step! My husband had to get off his scooter, I had to lift it up and into the bar we went. We had to wake up the bar person, yes, wake her up!! We managed to get served a drink and asked about food. It apparently could be delivered to the bar; what good news we thought. We ordered but then I had to go back up to reception to pay so the order could be processed. This I did. It was only Chicken & Chips but after 2 hours it hadn’t arrived. Our body clocks said the time was about 12pm or 1pm so we told them to cancel the order, I went back up to reception to get my refund. I returned to the bar, had to help my husband negotiate stairs to the toilets then we decided to head back to our room. Down the first ramp from the bar, off the scooter, lift the scooter down the step, then on again to the long ramp from the pool to reception level. The ramp is so steep that we couldn’t get the scooter up there, my husband had to hobble up there, I had to push the scooter and thought I was going to have heart failure by the time I got there. Kadesha will remember all this as I was crying to her whilst trying to recover. We returned to our room, lifting the scooter into the room. I told her we wouldn’t be able to stay and that maybe we should move next door to The Grafton. She said to speak to the manager in the morning and she would leave a note for her. I then realised we needed water so I went back to the bar and was charged TTD37 for a large bottle of water. When I later purchased a bottle from a shop at TTD7, you will realise how overcharged the hotel water was. The following morning, we went to breakfast and that was fine. There was even a ramp down into the restaurant. It’s called the Pinnacle Restaurant and the relevant websites advertise that it is for Breakfast, Lunch and Dinner. It is not – it is only open for breakfast. Other mentions and photos of various website:- Breezes bar serves food and/or snacks – NOT TRUE Spa – CLOSED – they say you can do appointment only but it’s depressing Gym – OLD, DIRTY & CLOSED UP Hairdresser – NOT AVAILABLE Shop – CLOSED BUT YOU CAN GO TO RECEPTION Swim Up Pool Bar – NOT OPEN AND HASN’T BEEN FOR A WHILE Sun Loungers – NO MATTRESSES The Pool – NO SHADE, NO SERVICE Restaurants – 3 mentioned, only Waves down on the beach does lunch & dinner As a matter of interest, of the 79 rooms in the hotel, we understand from the receptionist that less than 10 were booked. The hotel had no feeling, no ambience, no chat, no interaction with anyone as it was so deserted. It was depressing. After breakfast, I decided that I’d better check out the sister hotel of The Grafton before we made the move there as it might have been no better. I took a walk up and down many steps to look at accessible rooms and made my way to reception. We discussed that I would be seeing the joint manager and a room was suggested which I was then shown. I returned to Le Grand Courlan and met with the manager, Ms. George. I explained the fact that there was no Wheelchair accessible paths of travel, every thing ended in steps. She said we could move next door and they would assist with this after we’d had our breakfast, which she did. The following part of this message is in a review of The Grafton I have lots of photos if anyone might be interested…