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Grafton Beach Resort

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Grafton Beach Resort
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431 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Reviewed 6 August 2012

Just arrived. this hotel is a money making scheme with no pride or interest in customer satisfaction. the place is nearly empty. The rooms are dated, the manager was rude and has out right lied to us. we have a baby and a young child with us and it took nearly two hours to get a room. do not book.

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7Thank kaliann1981
Trinidad
Reviewed 6 August 2012

My family and I visted this hotel during the period 19th July 2012 - 21st July 2012. The stay started out good until our final morning we discovered that items were missing from our room. The night before we secured the room just before going to dinner. The folowing items were missing one hand held DSI XL game with games...

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8Thank Nicole147388
Trinidad
Reviewed 5 August 2012

We arrived at this hotel just before 3pm on Friday 27th July which was our 10th weeding anniversary. Front desk personnel were not very plesant at all. Electricity went just before 7pm. The stand by generator could only show very dim lights and their were no air condition in rooms, so you cound not stay inside. Stayed in lobby area...

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9Thank Joey W
Reviewed 26 June 2012

I stayed at Grafton Beach Resort and it was peaceful and it felt like home....the food and drinks was to die for, very tasteful. The service was quick and friendly, rooms kept clean at all times. Can't wait to stay there on my next visit to Tobago.

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4Thank KrystalSamaroo
Runaway Bay, Jamaica
Reviewed 20 June 2012

Save your money and time. Do not spend good money to stay at this hotel, and even if you won a free trip to stay here, do not waste your time...This property is a disappointment in every respect. There are so many issues that we had during our stay, chief among which are: 1. The customer service is very poor....

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11Thank JamdownDiva
Trinidad
Reviewed 10 June 2012

My stay at Grafton was nice. Drive up to the hotel was calming and scenic. The reception was good with a complimentary drink (much appreciated). Room was clean with great view of the ocean... beach right across the street with beach bar and art and craft shop. I got my birdfeeder there! Food was basic and pricey, staff generally nice.......

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2Thank CarolineKassi
Trinidad
Reviewed 8 June 2012

I just telephoned that hotel to make a reservation and the staff's service levels were way beyond deplorable. There is MUCH....MUCH to be desired. They should probably invest in customer service training instead of any renovation work..... Clean up the customer service....Lysol (eliminates odors)...what can they try for eliminating nasty customer service????

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4Thank Candi L
Port of Spain, Port-of-Spain, Trinidad and Tobago
Reviewed 9 May 2012

The service received was average as staff seemed to be overwhelmed therefore more staff is needed Rooms were poorly lit with broken furniture, a broken remote, a hanging lamp shade covered with cobwebs, dingy bed linens, worn, stained and discoloured towels. This resort's management seems only interested in making a profit as opposed to giving value for money. They seem...

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12Thank Nigee72
tobago
Reviewed 1 May 2012

My friends shared two rooms there recently for four days(All Inclusive). I visited them very often. To start, one person could not come on the expected date but his room key was handed to the other person. When my friend went to open the room there was another person booked in in that room. Obviously was very clean but needed...

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8Thank sylvia m
Lyon, France
Reviewed 22 April 2012

Don't expect pay tv with movies on demand, or fine dining, or high quality of any kind. This is a simple, basic hotel. It has no frills, but it does have direct access to a lovely, clean beach and is right across the road from 200 acres of lush tropical forest where you can walk and bird watch to your...

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4Thank A J

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about Grafton Beach Resort

Address: Stonehaven Bay, Black Rock, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Black Rock
Price Range: €94 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grafton Beach Resort 3*
Number of rooms: 92
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Also Known As:
Grafton Beach Hotel Black Rock
Grafton Beach Resort All Inclusive
Grafton Beach Resort Tobago/Black Rock
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Questions & Answers

Here's what travellers have asked, with answers from Grafton Beach Resort staff and other travellers.
21 questions
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Questions? Get answers from Grafton Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi yes but not reliable, rooms on the western side awesome view of the beach.”
 of 5 bubbles LydiaB646, 9 Mar 2017 | Read review
“Ocean view”
 of 5 bubbles davyhodge, 4 Mar 2017 | Read review
“See view, we were on the 3rd, top floor. No extraneous noise, except for waves.”
 of 5 bubbles Nizzle, 22 Feb 2017 | Read review
“Sea view was a real bonus”
 of 5 bubbles Scotle, 14 Feb 2017 | Read review
“Sea front deluxe”
 of 5 bubbles mexo, 29 Jan 2017 | Read review
5 of 5