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Although at least some of the bedrooms are a bit anonymous, the standard is high and the state rooms are beautiful - you will have breakfast in one of them. You do need a PhD to operate the shower and wi-fi is very flaky due...More
Response from RestaurantEberstein, Guest Relations Management at Schloss EbersteinResponded 7 May 2018
thanks for staying with us and for sharing your helpful feedback. We are happy to read that you had a memorable trip overall and that you did enjoy the castle atmosphere of our hotel.
We have taken notes of your suggested improvements and...More
This hotel is situated on top of a hill overlooking the town of Gernsbach. Wonderful location, fantastic rooms but the actual castle is not accessible. For anyone wanting the opportunity to stay in a castle (like I did) it was a little disappointing, however the...More
1 Thank Tom K
Response from RestaurantEberstein, Guest Relations Management at Schloss EbersteinResponded 10 October 2017
Thank you for your fantastic review! We are most happy to read that you describe your time at Hotel Schloss Eberstein as "phenomenal". Furthermore, we feel flattered by your compliment that we served the best breakfast you had during your trip through Europe....More
We only had 1 night here but it was amazing. ! Very clean, well kept castle.
They offer 2 restaurants and the less formal has excellent food and atmosphere.
The rooms are very spacious and well equipped with everything you need.More
Response from RestaurantEberstein, Guest Relations Management at Schloss EbersteinResponded 18 September 2017
Thank you so very much for taking the time to review Hotel Schloss Eberstein on TripAdvisor.
We are thrilled to read of what an enjoyable experience you had - even if it was only for one night. It was a pleasure to have...More
Great hotel with an interesting history. Also a lovely setting with fantastic views. We ate at Werner's restaurant and enjoyed wine from the vineyard. Only minor comment is that we would have appreciated tea and coffee making facilities in the room.More
Response from RestaurantEberstein, Guest Relations Management at Schloss EbersteinResponded 21 August 2017
Thanks so much for visiting us, and for posting this kind review!
We are so happy to read that you were pleased with the experience at Hotel Schloss Eberstein, and we appreciate you sharing this with the TripAdvisor community.
Please keep us in...More
Our room was in the eves and was large and fine but the bathroom was poorly lit and only had a shower over the bath of which the shower screen leaked, the bathroom did not have anywhere to hang wet towels! the separate toilet was...More
Thank Peter M
Response from RestaurantEberstein, Guest Relations Management at Schloss EbersteinResponded 10 July 2017
Thank you very much for your review and for taking the time to share your constructive feedback with us. Great, that you enjoyed our location and your room in particular.
We regret that the service during dinner has not been able to meet...More
Response from RestaurantEberstein | Property representative |
thank you for your request.
We kindly ask you to contact us directly in that matter.
We are looking forward to your e-mail and send kind regards from the Black Forest.
the team of the Schloss Eberstein
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"I don't think there is a bad room on the premises as all would have a view."