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Eden Resort

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Eden Resort
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527 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Reviewed 17 January 2016 via mobile

Stayed in one of the bungalows, really spacious and a superb outdoor shower and bath. Hotel restaurant was surprisingly good. Service wasn't good though, lots of staff but most of them not interested. All seemed to be very young and no evidence of any managers overlooking them. Sometimes you were trying to get served and the staff were playing table...

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Helpful?
1Thank Kevinhaz
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Kevinhaz, Thank you for choosing Eden Resort for your vacation and taking time to share your experience on tripadvisor! We are delighted to know that you enjoyed our bungalows with open-air bathroom. We are sorry to hear that our service didn’t meet your expectation. At Eden Resort, we always try to improve our service to ensure that our guests...

London, United Kingdom
Reviewed 11 January 2016

Lovely time at Eden resort from start to finish. Amazing, attentive staff who looked to help with every possible element. Upgraded to bungalow at check in which was lovely as had access to a private terrace. I recommend asking fora room away from the restaurant so it's less noises at night due to the entertainment. Bathroom is positioned outside which...

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Helpful?
Thank YazzLDN
Eden Resort P, Owner at Eden Resort, responded to this review

Dear YazzLDN, How kind it is of you to beautifully relate here on Tripadvisor your lovely experience with us. We are very thankful to read that despite of some shortcomings you still find our humble hotel beautiful and that you had a lovely time. Your praise to our dedicated & hardworking staff will surely be well disseminated to each department....

Wellington
Reviewed 11 January 2016 via mobile

I forgot when I booked this hotel that I'm not a big fan of resorts. Having said that, it's really the only way to get beachside in Phu Quoc as the resorts have the beach sown up. The pool, bar and beach facilities are really good. Some of the bungalows look nice (if photos on website are anything to go...

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Helpful?
1Thank LMMR
Eden Resort P, Owner at Eden Resort, responded to this review

Dear LMMR, We would like to thank you for sharing your experience with us and for letting other potential guests know of our services and facilities here at Eden Resort. We wish you all the best in life! We await the opportunity to serve you again. Thanks & Best Regards, Haiah Adam – on behalf of Eden

Reviewed 10 January 2016

I was picked up in the airport and was welcomed at the reception by really nice people. I had booed the deluxe room with sea view. It was two rooms at fourth floor, with a living room, a bedroom, a big bathroom and a balcony. At the balcony I had the view of the swimming pool and the sea. The...

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1Thank Amalie I
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Amalie, We cannot thank you enough for posting your wonderful review about your stay here with us at Eden Resort last June 2015. We can never forget such young, independent & charming traveller like you. You have been such a wonderful guest and we are very grateful to know that we have made you feel welcomed during your stay....

Reviewed 9 January 2016 via mobile

...but I expected more from this place. It is quite expensive and does not reach the 4 star or the level the price stipulates. Breakfast is good but you get better lunches and dinners outside the resort. Don't miss CAMI's just 500m north up the road. If you travel in a group and want to have sun chairs next to...

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Helpful?
Thank Klas B
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Klas B, Firstly, thank you so much for choosing Eden Resort and for posting your review on this site. We appreciate your constructive feedback for we know this is mostly for the betterment of our service. And we are sorry if we didn’t manage to exceed your expectations. We hope to have a chance of serving you again in...

Sydney, New South Wales, Australia
Reviewed 5 January 2016 via mobile

We stayed for 4 nights. Room is big and comfortable, deluxe garden view but there is no view. Air con works well. Breakfast is terrible, bar and restaurant not bad right on the beach. The best parts about this hotel is the pool and beach. But if a drive outside actual long beach about 3 dollars in a taxi though

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1Thank Elissa R
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Elissa R, We appreciate your effort in taking time to post a review about your recent stay with us here on Eden Resort. Your constructive feedback about our breakfast service is well noted and the information has already been addressed to our Food & Beverage Team. We’re looking forward to serve you again in the future. Thanks & Best...

Reviewed 2 January 2016 via mobile

We stayed at Eden with family and friends during one week for new years. Welcoming was good and shuttle from the airport worked well. Staff is very nice and friendly. The hotel has a nice setting and a nice beach even if the water quality is better and beaches cleaner at other places on the island. Breakfast was loud and...

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2Thank JohanL83
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Johan L, Thank you for submitting such constructive feedback here on Tripadvisor. We really appreciate the opportunity to have you and your family as our guest. Although we continually try to strive hard for excellence, there are times when guests experience less acceptable service and for that we apologize. We have well noted all of your constructive comments and...

Ashgabat, Turkmenistan
Reviewed 2 January 2016 via mobile

The fit and finish of the resort, food, and service are a flat average, but the location is great. Given that we made last-minute reservations during the busiest time of year, December 29 through January 6, we were just glad to find a decent place, despite the $350/night cost for an ocean front suite. Internet was down for just a...

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Thank ZZAshgabat
Eden Resort P, Owner at Eden Resort, responded to this review

Dear ZZAshgabat, Thank you for your review, we really appreciate that you took time to give us valuable feedback. We are glad to know that your stay with us did not turn out to be a disappointment. Rest assured, that all points you’ve mention about our service is now being addressed to the Management. Hope you are having a nice...

Reviewed 31 December 2015 via mobile

This hotel has a beautiful beach! The rooms are small. Little water pressure with very limited hot water. The bed is as hard as a rock and that is not an exaggeration. Air conditioner works great! Service is slow and they often make mistakes with billing and ordering. Double check your tickets. It took 15 minutes for the bartender to...

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3Thank KLove555
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Klove555, First, let us apologize for you to not have an enjoyable experience with us with respect to your recent stay. It disappoints us the most to read comments like this after the efforts that we have invested in our staff and our property. Klove555, we hope that you would give us chance to serve you again in the...

Reviewed 28 December 2015

The four-star resort? Well, it depends on what is being assessed. Whether accommodation or food. Re the accommodation, it depends on where you are staying in. If it's in bungalows, it can be described as four-stars, but if in rooms, so hardly. Although the rooms are large, well-equipped, they are located in the building, which is directly adjacent to the...

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2Thank Andrea K
Eden Resort P, Owner at Eden Resort, responded to this review

Dear Andrea K, We appreciate you writing about our property and as you can see by the many recent TripAdvisor guest comments, we are maintaining our high standards and exceptional customer service. But as it appears in your review indeed, we fell short. Unfortunately, we are not perfect, but we strive each and every day to provide the very best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Eden Resort Phu Quoc lies on the Western coast of Phu Quoc Island, only moments from the white sand beaches and Turquoise Ocean. Lush tropical gardens surround the breathtaking infinity pool and you'll be just steps from the blissful private beach and surrounding forest and mountains. Truly unwind at the on-site Deluxe Spa with open air pavilions on the winding river that circles the resort. These definitely will bring to our guest exceptional services of a prestigious brand. ... more   less 

Additional Information about Eden Resort

Address: Cua Lap Hamlet, Duong To, Phu Quoc Island, Vietnam
Region: Vietnam > Kien Giang Province > Phu Quoc Island > Duong To
Price Range: €77 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eden Resort 4*
Number of rooms: 166
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda and Hotels.com so you can book your Eden Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eden Hotel Duong To
Hotel Style:
#4 Top resorts Hotel in Duong To
#5 Spa Hotel in Duong To
#5 Luxury Hotel in Duong To
#6 On the Beach Hotel in Duong To
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Questions & Answers

Here's what travellers have asked, with answers from Eden Resort staff and other travellers.
8 questions
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Questions? Get answers from Eden Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room is good, there are no "2nd class rooms"”
  • Garden view Deluxe accommodation
 of 5 bubbles MartinS168, 24 Feb 2017 | Read review
“Ask staff for recommendations of seafood BBQ places in town but not in the night market. You'll find a better atmosphere, food and prices”
 of 5 bubbles devis0n, 19 Feb 2017 | Read review
“Bungalows 601 is in a great position but don't expect luxury!”
 of 5 bubbles chansall, 11 Jan 2017 | Read review
“the bungalows are the ones to go for - near the beach and also the restaurant and bar”
 of 5 bubbles cfmharris, 9 Jan 2017 | Read review
“We had an ocean view room, it is possible to upgrade to a bungalow with either garden or ocean view. The room is huge - and the bathroom to.”
 of 5 bubbles 66anjan, 8 Dec 2016 | Read review
5 of 5