We stayed for 3 days as a family (4 adults). Overall we were satisfied, but there is still some potential for improvement. Here are the pluses and minuses: + Nice pools + Nice and polite staff + Very pretty hotel + Massages were very good - Staff in the restaurant was very slow and made very often mistakes - One day they decided to clean the pool without letting the guests know - It was too hot in the rooms, had to have the window opened at all times Overall we were satisfied, but for that price we have expected better service in the restaurant. Could be also caused by corona and the problems with staff caused by corona. I would recommend a stay in this hotel.
We go to this hotel regularly. Luxury and perfect relaxation for me. We never found anything that didn't work. Perfect food, lots of perfect food, smiling and nice staff. Wellness is constantly expanding, saunas and swimming pools super. If you head here, don't forget to visit the bar made from the bank's vault with coronation jewels, we asked about it at the reception and provided us with a person who told us something about history. I can only recommend for us.
Stayed for 5 days on half board basis. Our initial room was small and noisy so had to change it. Overall the hotel and its rooms are poor quality with very tacky and dated decor. Some might like the artificial blink (those who do mainly came for weekend stay and could be spotted from miles away...also provided us with a great entertainment just for purely watching them "owning the place"). Anyway, dated, tacky and artificial. Room comfort terrible. Bed quality linenes, rubbish bed and furniture. Not even a bottle of water provided in rooms..very much an international standard of 4 star hotels now. Toiletries provided in room were decent tho. The food in hotel was surprisingly good with a good variety of choice. The best part of our stay for sure. The hotel management has lost the plot with their pricing structure tho...glass of rubbish wine €8! 250ml own brand water €3.50! Double expresso €6.80! Shocking beverage prices which are the same in each bar and restaurant. This alone has put us off from staying in this tacky Palace ever again. Spa access good...if your wrist watch works. Procedures reasonably booked. Was bored in the spa by day 2 tho. Nothing to do. Don't stay here. If its a Status you are after like many who did, fair enough. Otherwise take your money to other accommodation options in town and buy day Pass to Spa...you will save tonnes. This hotel is far from 4 stars, we don't recommend it and won't stay here again. Ps: the reception staff has English flag on their uniform to indicate they speak the language...aside from 2, none of the others did. shame. Jakub extremely rude and should not work on reception. …
A positive feature - the hotel is connected to the spa with healing thermal water and you get free access to the whole spa when stayig at the hotel and book trough the hotel directly. Negatives: overpriced for what it is and for the service/quiality they provide! I have visited before and the quality of food in the restaurant deteriorated sooo much. It is the shame to charge the price for what you get! Moreover, the evening bufet is not suitable for vegetarian/vegan persons! No vegetarian main course! Service unprofessional - hired Ukrainian servers, who do not speak and understand Slovak and I doubt that they would understand English. Moreover, they are not properly trained in service. The life music at dinner was a shame- cannot sing! A lot of gytch around the whole hotel. Parking far. The pillow in the bed soft, no choice of pillows. Much overpriced - including massages, rolm service etc. They misuse the monopoly position on the healing water they have! Even though I was a regular, will not visit again! The hotel Aphrodite is interconnected - the same restaurant znd spa areas.…
On the outside of the Aphrodite palace it says 5* hotel; on the front door 4* this it might be! This is all glitter - several kg of gold was used to decorate the dinning room and other public areas. The dinner was 4 course all buffet - not what one would expect for 58! The service in the dinning room was at the best poor. The bedrooms were nice - but the extraction fan in the bathroom failed on our first day, reported to reception - not dealt with by the time we departed one week later. Car parking was a muddy field ~ 150 m from the hotel. Porterage was good. They required payment ion check-in and balance on leaving - no proper printed receipt!
Very nice rooms, building, view. I appreciate everything is in one style. Antic but modern. I just missed space for drying wet towels. Amazing food and continental breakfast. Pools and Wellness is in other building.
Outstanding! The owner knows how a great place and service should look like. We've spent several nights in the Presidential apartment for a 3rd time in last two years. We will definitely come back again.
This is a new building, which substituted Velka Fatra. I want to attract the attention to its restaurant. Lunch is very well organized. there is a great variety of meals. Especially I recommend dessert. Wonderful! Delicious! Always fresh!
We stayed in a president apartement which is declared like a 5*apartement,yes is nice huge ,but for example mini bar is so so poor....and services and staffs that was average.... for example in restaurant we were waiting for a coffe more then 20minites... coffe came after my 3rd talk to waiters... oh my god.... :-( Breakfast were so poor and average... Ok here must managers so so much improve their staffs... and they need it... because they makes them on a quality of 3*
We decided to go at the beggining of the week (Sun-Tue) because all weekends in May was fully booked already. We get the room which was really nice, new furniture in old style, all in white-gold colour. Our room has balcony big almost as room :). Bathroom was very clean, that is really important for me so I was satisfied. It was on the second floor, where from is the way to the wellness entry. Pools, saunas, breakfast, deserve 5stars. We felt very comfortable. The only disturbing thing was the behavior of staff in SPA, there were two very young brunette girls that laught loudly, hunted rescuer and listen loudly videos from smartphone. I warned them after 30 minutes of their "fun" but their raction was very phlegmatic :) Unfortunately the Warning at each SPA doors that people should respect each other and should be quiet do not apply for them. Other staff was very kind and helpful. Thank you for unforgetable stay. We would like to repeat it as soon as possible ;)…