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Serena Beach Resort & Spa

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Traveller (519)
Pool & Beach (133)
Room & Suite (89)
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Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“jahazi grill”(46 reviews)
“swahili style”(9 reviews)
“half board”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (635)
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575 results
Traveller rating
344
157
47
17
10
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Time of year
LanguageEnglish
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344
157
47
17
10
Show reviews that mention
All reviewsjahazi grillswahili stylehalf boardvillage roomswonderful staybreakfast and dinnerseafood restaurantshanzu beachrelaxing holidaykenyan coastindian oceanlovely beachkids clubour honeymoontable tennissea foodamazing hotel
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1 - 5 of 575 reviews
Reviewed 6 days ago

The room had a great view and the set up good. The proximity to the ocean was fantastic. The whole set up of the hotel is based on the old Swahili homes and culture and this makes it quite unique. The beach is clean and...More

1  Thank phyllism663
Response from SerenaHotels, Food & Beverage Manager at Serena Beach Resort & SpaResponded 2 days ago

Phyllis Thank you so much for the feedback. it is encouraging for the team to continue offering good service to our customers. We look forward to yet another chance to host you. Thank you Herman Mwasaghua

Reviewed 1 week ago via mobile

I would recommend Serena as good tourist destination with hospitable customer service. The waiters and waitresses see always on standby, the conference rooms are awesome, wifi connections good with better Sea front ambience..

Thank Michael N
Reviewed 1 week ago

My wife and I spent our honeymoon at Serena Beach Resort and Spa and I must say we were very pleased at the hospitality we received. From our arrival to the day we departed, the staff were always helpful, prompt to respond to our needs...More

Thank kariukikevin
Response from SerenaHotels, Food & Beverage Manager at Serena Beach Resort & SpaResponded 2 days ago

Kevin, We are glad to receive your feedback. Knowing the team made your honey moon memorable is very motivating. We continue to offer high standards of service and product. We look forward to you anniversary trip. Best wishes Herman Mwasaghua

Reviewed 4 weeks ago

I had the preveledge of staying staying in this premier property in Shanzu - north coast Serena Beach & Spa in Keeping with serena traditions is very well managed . Kudos to the captain of this ship Mr Tuva and his well experience deputy Mr...More

Thank Kioko M
Response from SerenaHotels, Food& Beverage Manager at Serena Beach Resort & SpaResponded 3 weeks ago

Dear Mr. Kioko, Thank you for your positive feedback. This goes a long way in motivating our team to continue offering the best service and product to our valued customers. It is our hope it will not be long before we can again be of...More

Reviewed 17 April 2018

I highly recommend a stay at the Serena Beach Resort & Spa in Mombasa. The service is first class from the moment they pick you up at the airport and take you to the resort. The rooms are beautifully decorated, spacious, fully equipped, and the...More

Thank ExpatAnnette
Response from SerenaHotels, Food & beverage Manager at Serena Beach Resort & SpaResponded 3 weeks ago

Thank you very much Annette, Your feedback has been most helpful and we are most impressed by professionalism. We can only wish that you can give us another chance to host you in not too far a distance away. Much appreciated. Herman M. Mwasaghua

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Outdoor pool
Details
Price range
US$141 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$141 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (519)
Pool & Beach (133)
Room & Suite (89)
Dining (48)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
tiamaria3
9 October 2017|
AnswerShow all 4 answers
Response from bruce f | Reviewed this property |
Yes kettles are provided
1
Vote
Abdulkhaliq Ahm... B
23 December 2016|
AnswerShow all 4 answers
Response from Rashi A | Reviewed this property |
We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
0
Votes
cherotich m
16 November 2016|
Answer
Response from Ajei2000 | Reviewed this property |
I don't work in Serena. You may need to contact Serena directly.
-1
Votes
Room Tips
"My room was located on the furthest end of the hotel and it was really quiet which was good as I need to rest..."
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"5 Star in all aspects"
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"If you want a room furtherest from the restaurants/bar etc then ask for room 116."
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"Take #6.....better than a junior suite....."
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