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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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554 Reviews from our TripAdvisor Community

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Showing 500: English reviews
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Reviewed 2 days ago NEWvia mobile

We had breakfast with a great ocean view as guests of the Casa Monica. The view as spectacular and the waitress was helpful and friendly. After breakfast we walk to a landing and enjoyed the sound and view of the ocean front.

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Helpful?
Thank Terry N
Reviewed 1 week ago

Having spent 3 weeks relaxing at the Serena we must give full credit to the manager, Tuva, for creating such a friendly and helpful atmosphere. In this he has been ably supported by, amongst others, Phoebe in customer relations and Dixon the receptions manager. All aspects of the hotel make it the best for a holiday. The fact that over...

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1Thank William P
London, United Kingdom
Reviewed 1 week ago

We stayed for 6 nights as a family.From the minute we arrived to the time we left we felt so welcome and at home.We were served with a cold drink and refreshing towel as we checked in. The Manager Mr Tuva and his team (Herman the restaurant and food manager,Phoebe who is in charge of guest relations)made it their business...

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1Thank Sheela2011
Johannesburg
Reviewed 1 week ago

Unfortunately I just spent one night here on a business trip. Amazing location right on the beach. Staff is extremely friendly and helpful. Great food and well equipped rooms. I will definitely go back, but this time for holiday with the family.

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Thank Willem S
Reviewed 3 weeks ago

Jahazi has become one of my favourite restaurants not only in Mombasa but the country. I love my seafood, and I'd also found it difficult to get a good seafood restaurant in Mombasa outside of the usual places. Jahazi is an excellent find! The setting is beautiful, you've got a ceiling with sails that transform you out to see, and...

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Thank Kevin M
London, United Kingdom
Reviewed 3 weeks ago via mobile

The location of the hotel and facilities are wonderful. Great views. Good food. The hotel was let down a little by some of the staff members though- check in was very slow; it took me days to get hold of towels; and the breakfast service was slow.

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Thank Lpembs
Nairobi, Kenya
Reviewed 3 weeks ago

The Hotels at the Coast are always are always a breath of fresh air, tranquility and the beach provides an opportunity to enjoy the coastal culture. The staff were amazing and friendly. The rooms are spacious that overlook the beach. The restaurant serves an excellent buffet with salads and desserts. Awesome place to be for work and holiday!

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Thank ruthiekm03
Nairobi, Kenya
Reviewed 4 weeks ago

The Serena chain generally has high standards and works to embody the culture of its surroundings. This Serena is no exception and does a beautiful job of recreating Swahili architecture. The grounds are beautiful and provide a wonderful setting for a leisurely stroll. I stayed in one of the cheaper rooms and it was on the small side but perfectly...

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1Thank Fantajan
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for your feedback regarding your recent stay with us. We are happy to note that you had a memorable experience. Our team endeavors to provide all our guests with high quality of service in all areas, and are very encouraged to learn that we exceeded your expectation on the curry offer. We hope it will not...

Nairobi, Nairobi, Kenya
Reviewed 21 February 2017

Serena is an exquisite brand; because they take hospitality seriously, staying at their facilities is always something to look forward to. The food was excellent in quantity, variety and quality and the staff extremely attentive.

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Thank Peter M
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, As a team, we have always made it a priority to work towards helping clients create positive memories and experiences while staying with us. We appreciate your response and have taken note that you enjoyed your last stay with us. For us, every part of your holiday as a client is important hence the attention to details given...

Nairobi Region, Kenya
Reviewed 15 February 2017 via mobile

Serena hotels are always a breath of fresh air! The service standards across the group are so uniform. Staff members are friendly and pay attention to every single detail.... Kudos to the training team!

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Thank Seema D
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for your wonderful feedback regarding your stay in the Serena properties. We are glad to note that you have felt well taken care of during your stays. It has always been our pursuit to ensure high levels of service standard are maintained and hence continually train our team. We shall pass on the message to the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: €168 - €315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
Serena Beach Resort & Spa Kenya/Shanzu
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Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
9 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seaview rooms are the best.”
 of 5 bubbles Sheela2011, 16 Mar 2017 | Read review
“rooms near the beach have awesome views”
 of 5 bubbles ruthiekm03, 2 Mar 2017 | Read review
“Rooms with a seaview are great...”
 of 5 bubbles N3968CVpeterm, 20 Feb 2017 | Read review
“Don't accept rooms in the block near the Jahaazi restaurant or room 55 , get an upstairs room in the garden area or on front”
 of 5 bubbles JennieH592, 15 Feb 2017 | Read review
“We had ocean front rooms, easy access to the beach”
 of 5 bubbles waterlily00, 22 Jan 2017 | Read review
5 of 5