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Serena Beach Resort & Spa

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Serena Rd, Shanzu, Mombasa 80100 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$223
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (756)
Pool & Beach (176)
Room & Suite (112)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 14/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serena Beach Resort & Spa
Updated 14/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Shanzu
Location
Cleanliness
Service
Value
Travellers' Choice
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Evening entertainment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Baggage storage
Concierge
Gift shop
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
772Reviews13Q+A100Room tips
Traveller rating
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Popular mentions
ohor wrote a review 3 Jan
Nairobi, Kenya9 contributions4 helpful votes
We went there as a family, awesome ambience, very relaxing and beautiful hotel. Good food, very good staff, very warm and kind and met our needs. Great food too! House keeping very good. I recommend this hotel to anyone travelling as a family. You will have peace of mind! Service was impeccable!
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Date of stay: December 2021Trip type: Travelled with family
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Response from Mombasa Serena, General Manager at Serena Beach Resort & Spa
Responded 2 weeks ago
Dear Ohor Thank you for taking time to rate us on Tripadvisor. We are pleased to note that you had a great stay and enjoyed the food as well as great service. We look forward to hearing from you on your future plans for yet another visit. Wishing you a successful year 2022 With Regards Alphaxad Chege General Manager
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Jeyne O wrote a review Dec 2021
Accra, Ghana6 contributions3 helpful votes
Excellent service from Joseph, David the trainee and Evelyne F&B department. They paid extra attention to my son’s needs. Lovely resort. Staff from recreation were also exception, thank you all. The Agenga’s
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Date of stay: December 2021Trip type: Travelled with family
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Response from Mombasa Serena, General Manager at Serena Beach Resort & Spa
Responded 3 weeks ago
Dear Jeyne Thanks for the lovely feedback. We are glad that you enjoyed the warm hospitality from our team members. We will pass your appreciation to them. We look forward to hosting you again soon. With Regards Alphaxad Chege General Manager
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tgoeltz44 wrote a review Dec 2021
Austin, Texas250 contributions71 helpful votes
Stayed for 4 nights in a one bedroom suite (room 512). Positives: - The marine park is a short boat ride away...my wife said it was worth it. - Staff are incredibly friendly and helpful. - We really enjoyed the food, breakfast and dinner buffets were great. - Property is gorgeous and the beach is calm, clean and pretty just to look at. We did sunrise walks and it's photoworthy. - Suite was roomy and comfortable. A few challenges: - Wifi in 512 was a little spotty compared to the rest of the property. I purchased a data plan at the airport and found the hotspot as a suitable back up. - The food is excellent but expect lunch to take awhile from order to eating. - The serenity of the beach is matched with slightly aggressive people on the beach pushing to sell you local products. We bought some and support there need to earn but for some this could be a turnoff. The hotel maintains a strong barrier to the property and beach chairs are on private property.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: It's a long and slow drive from the airport, plan accordingly.
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Response from Mombasa Serena, General Manager at Serena Beach Resort & Spa
Responded 3 weeks ago
Dear Tyson G Thank you for having chosen Serena Beach Resort &Spa for your holiday. We are glad that you had such a great stay. We also do appreciate your feedback on some opportunities for improvement which we have taken note of and will be working on the same to ensure an even better stay next time. See you soon. Regards Alphaxad Chege General Manager
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iansaggers1 wrote a review Dec 2021
Norwich, United Kingdom22 contributions10 helpful votes
We spent four days of rest and relaxation at the Serena after two weeks of game drives. What a wonderful way to unwind. The architecture of the older part of the resort is amazing. Build in the style of an Arab town it is beautiful. Our room, which fronted onto the beach was very comfortable and the quality of food and service top class. All of the staff should be commended for providing such high standards when having to comply with Covid requirements. The grounds and the beach are kept to very high standards, and the swimming pool, with its own bar, was most welcome.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
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Response from Mombasa Serena, General Manager at Serena Beach Resort & Spa
Responded 3 weeks ago
Dear Ian Saggers We are pleased to read of your wonderful review. We are pleased to know that you had such a lovely stay and always looking forward to many more visits soon. With warm regards Alphaxad Chege General Manager
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Abdikadir S wrote a review Dec 2021
1 contribution
Welcom from the security game man was worm,covid mesures were checked,checked in by the reception lady,forgot her name bt can remember the smile were clean,entertainment was amazing.Didah and Aggy were the best with the kids
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Date of stay: December 2021Trip type: Travelled with family
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Response from Mombasa Serena, General Manager at Serena Beach Resort & Spa
Responded 3 weeks ago
Dear Abdikadirs Thank you for your great review. Yes, we take the health and safety of our guests and staff very seriously and are glad you felt safe during your stay. We will pass your appreciation to the team members who made your stay extra special. With warm regards Alphaxad Chege General Manager
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PRICE RANGE
US$174 - US$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serena beach hotel shanzu, serena beach hotel and spa, hotel serena beach
LOCATION
KenyaCoast ProvinceMombasaShanzu
NUMBER OF ROOMS
164
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Frequently Asked Questions about Serena Beach Resort & Spa
Which popular attractions are close to Serena Beach Resort & Spa?
Nearby attractions include Haller Park (5.8 km), Bamburi Beach (5.2 km), and Nguuni Nature Sanctuary (6.5 km).
What are some of the property amenities at Serena Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Serena Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Serena Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Serena Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Serena Beach Resort & Spa?
Conveniently located restaurants include Cafesserie Mombasa, Monsoons Restaurant, and Yul's Restaurant.
Are there opportunities to exercise at Serena Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Serena Beach Resort & Spa have airport transportation?
Yes, Serena Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Serena Beach Resort & Spa located near the city centre?
Yes, it is 0.6 km away from the centre of Shanzu.
Are any cleaning services offered at Serena Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Serena Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.