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Rua da Serra de Agua, 1, Calheta, Madeira 9370-087 Portugal
4 people are viewing this hotel
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US$189
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US$202
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Free cancellation until 04/10/22
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US$167
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TravelocityUS$202
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Traveller (2782)
360
Panoramas (26)
Room & Suite (440)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 21/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Calheta
Location
Cleanliness
Service
Value
Travellers' Choice
The Saccharum Resort is located in Calheta in the west coast of Madeira, next to the Marina and sandy beach, sitting proudly between the impressive mountains and the dazzling ocean. Built on the same site where an old sugar cane mill once stood, the hotel adopted the local sugar cane heritage as part of its interior decorative theme. Bedrooms: All 243 rooms and suites (some with Kitchenette) generously-sized rooms, Suites and Junior Suites have a private balcony, the majority of which overlook the sea and are modernly decorated to a luxurious standard. Facilities: The facilities here are upscale and incorporate a luxurious spa offering a wide variety of indulging spa treatments, an indoor pool and gym. Further additions include a second indoor pool, three outdoor swimming pools (1 children's splash pool), as well as a games room with squash court and also a Kids Club. Three restaurants (Buffet & à La Carte) and 4 bars, one featuring live music, make up the elegant eating and drinking options, together with a barbecue terrace allowing al fresco dining with superb ocean views. Free wi-if throughout the hotel and private transportation to Funchal city.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Airport transportation
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Billiards
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Bay View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
48Car recommended
Grade: 48 out of 100
10Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
2459Reviews218Q+A100Room tips

Reviews
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Traveller rating
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Linda wrote a review Yesterday
5 contributions6 helpful votes
+1
What a lovely hotel! I don’t usually like modern buildings but this definitely had the “wow “ factor, and was pleasing to the eye. The interior was dark but this was not a problem. It probably kept the hotel cool. All the room fixtures and fittings were of very high quality. We had a huge sea view room which was well worth the extra supplement. And there was even room for a couple of sun-beds on the large balcony - something the management may wish to consider providing! (NB:- I would not recommend rooms without a sea view). The rooms were fairly open plan, so the sink and toilet areas lacked privacy. Our modesty was often challenged, but then maybe we’re a bit old fashioned! We drank the tap water the whole time and we were fine. Saved a lot of money on bottled water! The rooftop infinity pool was amazing, but often cool as it was in the shade for much of the morning. We preferred the beachside sun-bed area anyway. There were usually plenty of beds free in the morning, (perhaps due to low season) but the weather was often at its hottest in the mid-late afternoon, so they filled up then. The beachside bar had a chilled, laid back feel in the early evenings but unfortunately it shut quite early. I fully recommend using sea/snorkel shoes as the sea was hard to get into, due to pebbly sloping beach. However there is a man-made sandy beach near the marina. We ate at different restaurants by the marina each night, as we found the hotel’s self service restaurant was fine for breakfast, but lacked a classy atmosphere at night. Calheta is not an ideal location if you wish to book excursions to the island’s places of interest - most tours departed from Funchal (45mins away). However the excellent reception desk staff (who spoke good English) suggested some tours that picked up passengers at the hotel for a small extra charge. We booked excursions travelling in a 4x4 jeep. Coaches would probably find it difficult to access some of the mountainous terrain. If you like adrenaline-filled excitement , go for the Green Devil jeep tour to Porto Moniz! Scary, but proud we did it now! All in all, we would definitely recommend this hotel.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Choose a sea view room. Take sea/snorkel shoes. We drank the tap water all week!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul M wrote a review 28 Sep
1 contribution
We made a wonderful choice in the Savoy Saccarum in every respect and really enjoyed the Premium experience. Stunning sea views (room 717).... its location was excellent and Calheta as a marina resort was spot on. We loved the luxury bus service to funchal also. we would def come again :)
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 days ago
Dear Mr. Paul, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had such a lovely stay and especially enjoyed the Premium experience. We are looking forward to welcoming you for a new “Saccharum experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nozzer2015 wrote a review 28 Sep
Worcester, United Kingdom118 contributions39 helpful votes
We recently stayed for a week via Jet2. The hotel itself is really nice, we found all the staff very friendly and if they didn't understand or couldn't help they went and got staff who could help. We stayed in a room on the 7th floor that needs 2 lifts to get to it which we found a little odd. Buffet food was generally good as was the service and we liked the music on the BBQ night and also the music in the fly bar. We found the basically clear view from the bathroom to the bedroom a little odd but you do get used to it, just a little lack of privacy! No worries about sun loungers as always loads available by all the pools and the beach area. We did report one of the patio doors not locking in our room on the first day and that was not repaired during our stay. Overall its a fab hotel though although the location means there is not much to do around it as most stuff seems based in Funchal, the hotel offers a shuttle bus to Funchal each day for 20 Euros per person which we used a couple of times. I fully recommend this hotel though as its so relaxing and with amazing sea views from most areas. The hotel has leaflets on trips that do pick up from the hotel and we really enjoyed ours. The below paragraph is a reflection on Jet2 only and not the hotel. ***This last paragraph is a warning to avoid booking it via Jet2, they attend this hotel for around 45 minutes once a week. This isn't very helpful when that day is 5 days after you arrive and only 2 before you leave. They told us this is because not enough guests stay there via them to attend more often. The majority of the trips they offer do not pick up or drop off at the hotel either, again not told this until already there! So the indulgent escape they offer is actually an abandoned escape. If you wish to stay here I would book direct or via another tour operator. The hotel may wish to reconsider their relationship with Jet2 as its letting them down.***
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 days ago
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are happy to hear that you had a fantastic stay and especially enjoyed the room comfort, the food and the service provided by our friendly team. We look forward to welcoming you again for your next “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
missicameron wrote a review 26 Sep
London, United Kingdom1 contribution
Solid 4 star hotel with a great pool and breakfast, comfortable beds, nice peaceful location with some good restaurants and whale watching companies nearby. The swimming area joined to their seaside bar is fabulous.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 days ago
Dear Ms. Cameron, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had a wonderful stay in our hotel and that we met your expectations. We do hope to have the pleasure of welcoming you again for another great “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hannahholman wrote a review 26 Sep
1 contribution
Such a relaxing stay here. It’s actually nicer than it is in pictures and the facilities are not over crowded. The beach bar was a nice extra. Our room was so comfortable and always made up for us perfectly. The staff here really make you feel comfortable. The only downside was the quality of the food at the dinner buffet but it wasn’t bad for the price and convenience on a lazy evening. Overall we loved it and would come back for sure.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 days ago
Dear Ms. Hannah, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had a wonderful stay in our hotel and that we met your expectations. We are sorry to hear that the buffet did not reach your expectations completely. Nevertheless, we will forward your message to our team. We hope to have the pleasure to host you in a near future for another "Saccharum experience"! Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TiaChristina wrote a review 26 Sep
1 contribution
I did a solo trip to relax and booked the premium. I was pleased with all the extras that came along with that. I am a vegetarian and (except for the food in "the club", I never had any trouble finding something to eat. The Spa is wonderfull and relaxing, the daybeds on the top are wonderful, all the small extras in the room are so nice. I did had a wonderfull stay and think that I would like to come back soon. I do travel a lot and have seen a lot of hotels and need to say, that starting from the interior to the service, everything was 5 stars! The live music at night was also very good. The only downside was some little things in my room and some staff that do not speak very good english. But that is something that you can work around!
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 4 days ago
Dear Mrs. Christina, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had a well-deserved comfortable stay and that our facilities and services met your expectations. On this opportunity, we would like to inform that our team is in continuous training, in order to provide a personalized and quality service to all of our guests. Despite this, we hope to have the pleasure of welcoming you again in the future for a new and improved “Saccharum experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ProfMcGonagall wrote a review 26 Sep
London, United Kingdom55 contributions12 helpful votes
This was our first visit to Madeira. Beautiful, stylish hotel with fantastic facilities in a great location near Calheta harbour. Very polite, friendly staff who did everything possible to make the stay great. We hired a car through the hotel which made things very simple. Breakfast buffet had a lot of variety. Tasting menu and wine pairing at Alambique restaurant was delicious and great service. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 4 days ago
Dear guest, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had a lovely stay and especially enjoyed our location, experience at Alambique restaurant and the service provided by our friendly team. We hope to have the pleasure of welcoming you soon for a new “Saccharum experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margarita T wrote a review 22 Sep
Funchal, Portugal3 contributions
The receptionist is professional and informative and the view over the sea from the room was great. The room was large and clean, but not luxurious. Another positive note was the breakfast buffet which was very good. Cocktails are expensive and ordinary. We also had an issue when ordering a couple of gin and tonics, we were charged "premium tonic" without asking for it, this caused a whole kerfuffle with the manager that insisted all gins are served this way while on the menu it's clearly written as an extra. Why not just have the prices adjusted with this tonic and remove the option? The biggest complaint is service. When booking we were given a 25 euro credit voucher to spend on food and drink in the hotel but it works just on the day of your arrival. However, if you get your expenses added to your room tab by the staff, you'll have to wait 30 min and need 3 members of the staff to use the discount card. During the dinner buffet which barely had any vegetarian options we were not attended by any staff to request for drinks, we thought we had to go to the bar. In the bar itself they redirected us to our table and told us to wait for a staff member again. Also there's a hidden 1,0% service fee charged everywhere, this fee can only be contested if you look at the,e receipt, the lack of transparency is appalling. Surprisingly that in a double room that they only provided 2 packets of INSTANT coffee. The hotel is overpriced and also well below the normal standards for a 4-star hotel. Personally, I’d never go back as I like to get what I pay for. As there are so many negative points, it will not be selected again, as there is little point in paying high prices for sub-standard food and hotel facilities.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 5 days ago
Dear guest, We would like to thank you for taking the time and trouble to share your thoughts of your stay at the Saccharum Hotel. While we appreciate each guest is different with individual preferences, we consistently strive to provide a relaxing and comfortable experience to all our guests, so naturally we are genuinely concerned that your overall experience was not as you had hoped for on this occasion. ~ We are deeply disappointed that in your opinion, our service and quality did not meet your full expectation on this occasion and for this we sincerely apologize. Please rest assure that we have taken good note of your comments regarding the restaurant experience, and will use same to monitor and improve the quality of service we deliver to our guests and visitors. We further assure you that the entire team here strives to provide exemplary service. On this opportunity we would like to inform you that at the buffet there are several vegetarian option, and on each night we provide a different themed buffet in order to achieve and exceed all our guests expectations. Also we have our hostess at the restaurant available to take good notes about our guests request. In every restaurant there is also a vegan menu to consult, and should you wish to order from there, it is also possible. In every service, there is an additional cost of 10% for tips, for which it is optional. Nevertheless, all the guests are important to the Savoy group and the Savoy Premium Experience is available for those who like to enjoy a different experience, along with the different type of rooms, for example, we strive to provide different options, not lower standard ones, just different to attend every need our guests may have. Your feedback is very important to us and we sincerely hope you will reconsider a return to our hotel one day, in order to restore your faith in our services. It will be a pleasure to serve you again and to deliver a more positive “Saccharum experience”. Warm regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John S wrote a review 21 Sep
1 contribution
We found the rooms superb, with huge comfy beds, very clean, great shower cubicle for two, attentive room staff. The food was very good and varied from the buffet, different on every day for dinner. Breakfast again was good quality. It can be a bit quiet and Funchal is a good taxi ride away, but hotel does offer daily coach visits there. No yobbos or children bombing the pool. Ups - View, cleanliness, gym, games room, 8th floor infinity pool and sunbathing area, free sunbeds at beach. Room facilities. Downs - Dining-room staff wear trainers, erstaz bacon at breakfast, melty ice-cream, slighty chaotic approach to buffet dinner diners. No free cold drinks at dinner.
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Date of stay: September 2022
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Room Tip: Defo go for sea view,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 1 week ago
Dear Mr. John, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are happy to hear that you had a fantastic stay and enjoyed the room comfort, our sea views and the service provided by our team. We are sorry to hear that you did not enjoy the experience at our buffet restaurant. Every evening the buffet has a theme night, which weekly we have an enourmus variety of products (regional, national and international) in order to achieve and exceed our guests expectations. Nevertheless, we will forward your message to our team. Despite this, we hope to have the pleasure of welcoming you again for a bertter and improved “Saccharum experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Drew G wrote a review 21 Sep
Perth, United Kingdom7 contributions1 helpful vote
Saccharum provided the perfect place to spend our honeymoon. The hotel itself is set in such a beautiful location and our room provided stunning views of the Ocean and over the Marina at Calheta. The room was exceptional and the facilities within the hotel are second to none. Staff are friendly and accomadating. We will certainly be returning for a second visit in the not-too-distant future.
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Date of stay: September 2022
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Room Tip: The lateral sea view option was superb. Very quiet off the main road, which to be fair is not all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 1 week ago
Dear Mr. Drewg, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel. We are pleased to hear that you had a lovely honeymoon and especially enjoyed our sea views, facilities and service provided by our friendly team. We look forward to welcoming you again for a new “Saccharum experience”. Warmest regards, Bruno Teles Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$140 - US$244 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Saccharum Resort & Spa
LOCATION
PortugalMadeira IslandsMadeiraCalheta
NUMBER OF ROOMS
243
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Frequently Asked Questions about Saccharum
Which popular attractions are close to Saccharum?
Nearby attractions include Rocha Mar Lounge Bar (0.03 km) and Generalisimo Sebastian Francisco de Miranda (0.4 km).
What are some of the property amenities at Saccharum?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Saccharum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Saccharum?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Saccharum?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Saccharum?
Conveniently located restaurants include Restaurante Beira Mar, Manifattura Di Gelato, and Leme Marisqueira.
Are there opportunities to exercise at Saccharum?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Saccharum have an airport shuttle?
Yes, Saccharum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Saccharum have airport transportation?
Yes, Saccharum offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Saccharum?
Yes, dry cleaning and laundry service are offered to guests.
Does Saccharum offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.