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Four Points by Sheraton Victoria Gateway

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Traveller (85)
Room & Suite (54)
Dining (8)
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Overview
  • Excellent51%
  • Very good29%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(70 reviews)
“the pub”(31 reviews)
“night manager”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Victoria Gateway
Special Offer: Canada Summer Escapes
Hotel deals
Offers from Four Points by Sheraton Victoria Gateway
Special Offer: Canada Summer Escapes
Hotel deals
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Reviews (500)
There are newer reviews for Four Points by Sheraton Victoria Gateway
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236
144
58
31
19
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All reviewsfront deskthe pubnight managernice poolhousekeeping staffshort drivestayed here for two nightshot tublarge bathroomcomfortable staya wonderful staycostcodowntownvictoriamillstreamkitchenettecanada
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181 - 185 of 488 reviews
Reviewed 23 November 2014

This hotel was well appointed and very quiet. I might also add it was not very full. The rooms were clean and comfortable, but the shower in one of our rooms had a failure, which the staff quickly repaired. The beds are very comfortable and...More

Thank BarriereFisherman
Response from Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria GatewayResponded 25 November 2014

Thanks Barriere for your recent review of our hotel. We are very pleased you found the accommodations to be clean and comfortable, also we are happy to hear we responded in an efficient manner your request to have your shower fixed. We hope you consider...More

Reviewed 13 November 2014

We had the "pleasure" of staying there on a Monday night while the hotel was packed for a kid's hockey tournament. When we checked in in the afternoon, everything seemed normal because the hooligans had not returned yet. From 6 PM to 10 PM there...More

1  Thank Denis C
Response from Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria GatewayResponded 20 November 2014

Thank You Denis for your recent response to a very busy weekend at the hotel. We do apologize you found your stay less than satisfactory. The weekend in question we did have a very busy hotel with our teams, sometimes the noise and children can...More

Reviewed 3 November 2014

If you view the professional photos from the hotel's website, you will think that this is a luxury property. However the actual rooms were nowhere near as nice. I was shocked at the poor maintenance - huge scratches on the walls, rust and mold in...More

1  Thank islandgal51
Response from Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria GatewayResponded 13 November 2014

Thank You Islandgal for your recent review of the hotel. We do appreciate your comments regarding the maintenance of the hotel. We are constantly renovating our rooms to make our guests as comfortable as possible. The room you stayed in has since been completely redone...More

Reviewed 3 November 2014

We, too, stayed over the long weekend but were luck not to have been effected by the rowdy wedding guests. Ours was a quick overnight stay. We slept well. We had requested a room on a high floor and away from the elevator. This turned...More

Thank non1616
Response from Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria GatewayResponded 4 November 2014

We are happy you enjoyed your stay on a busy weeding weekend at the hotel, we realize sometimes noise can be a little exuberant from our weekend guests, but we do try to keep everyone happy whether it be for a weeding or a quiet...More

Reviewed 17 October 2014

I had my wedding at the four point and everyone raved about how amazing it was. The staff was really helpful and the food was amazing. The events coordinator Leanne was always there to help with any questions i had and to ease my mind...More

1  Thank Guest1127
Response from Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria GatewayResponded 4 November 2014

We are pleased that your wedding was a success and we wish you all the best. We do try to accommodate all our guest requests and your next stay please feel free to contact us directly. We hope to see you again in the future.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Laundry Service
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$158 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$158 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (85)
Room & Suite (54)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
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Kim S
4 April 2016|
Answer
Response from dmjross | Reviewed this property |
They didn't offer anything when I was there in December. You definitely need to have a car at this location.
1
Vote
1 April 2016|
AnswerShow all 5 answers
Response from Diane E | Property representative |
A taxi is the only option. the airport shuttle does not come out to our hotel only the downtown hotels. if you call the hotel we can give you the number of the guy we use all the time, Karmjit You can pre-call him before... More
0
Votes
Room Tips
"If the suite is in your budget, go for it!"
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"Top floor (4th) is usually the best."
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"all rooms are really clean, comfortable and quiet"
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"quiet, clean rooms"
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