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Four Points by Sheraton Victoria Gateway

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450 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Victoria Gateway
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Showing 439: English reviews
Pickering, Canada
Reviewed 1 October 2016

Rented two rooms. 18th and 19th Sept.2016 Torn faded rags were given as Bath towels. Bathtub clogged. Housekeeping staff to pay attention. Complaint to the Front Desk staff re. Towel and Bathtub. Front Desk staff are great. They listen and take quick action.

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Helpful?
Thank Subrasiva
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time to send us a review. We very much appreciate all feed back we receive. I have already passed your remarks on to the head of housekeeping for her to use as a training tool for her staff. I will also pass on in regards to the front desk staff taking quick action and listening...

Reviewed 1 October 2016

Stayed 3 nights. Helpful and fridndly staff, the shuttle service was wonderful. Room was clean and comfortable. Room rate well priced. Maintenance needs to check rooms for wear and tear so timely repairs can be made, example - A ring in the drapery requires repair in 205. With attention to the details, I would give this hotel 5 stars. M.

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Helpful?
Thank Marg H
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review following your stay. I am glad to see that you enjoyed your stay. Our shuttle service is a great asset for guests, especially if you want to just go for dinner nearby, or if you do not have access to a vehicle while here. I will pas on your commets in regards to maintenance...

A TripAdvisor Member
Level Contributor
9 reviews
3 hotel reviews
9 helpful votes
Reviewed 28 September 2016 via mobile

Stayed in this hotel for two nights in September , wow what a great hotel. The room was fantastic with a big shower room and a separate spa bath in the main bedroom. The room was immaculate with all the facilities you would expect coffee and tea making machine , nice big TV , shower robes etc etc. The staff...

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Helpful?
Thank A TripAdvisor Member
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for taking the time to send us a wonderful review. We all work very hard to offer the level of service to our guests and making them feel at home at the same time. We are all pleased that your stay was wonderful and hope you also enjoyed Canada and everything she has to offer. Safe travels back...

Coquitlam, British Columbia, Canada
Reviewed 28 September 2016

The place was packed but the check in was friendly and fast. The room very clean and comfortable. Got a parking spot close to the front door. Overall a very good experience. Located just out of town but lots of stores near by.

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Helpful?
Thank Robert S
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review after your stay. We are so glad that, even though it was hectic during your check in, that you enjoyed your stay. I will be sure to share your comments with all the staff. We do hope to welcome you again in the future

Kimberley, Canada
Reviewed 22 September 2016

We stayed one night September 16. Room was clean and comfortable. There was a group of drunks partying very loudly and wandering between rooms with their doors open. The night manager handled the situation VERY quickly. Breakfast buffet was very good but a bit pricy. We will definitely stay again when we visit our family in Langford.

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Helpful?
Thank Allan Y
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your feedback after your recent stay. We are glad to hear that the noisey situation was dealt with in a timely manner. We want all out guest to be able to enjoy their stay and will deal with any noise compliants quickly and efficiently so that everyone can enjoy a peacful night sleep. Love our new buffet,...

Vancouver, Canada
Reviewed 9 September 2016

We stayed on the 30th August for 2 nights. Had already prepaid for a standard room but upgraded to a king bed suite, now my wife called central res and the hotel a few times prior to our arrival as we needed a 1 bedroom suite. She was told yes the room has a kitchenette with stove top great we...

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Helpful?
Thank liketotravel12016
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for sending in a review after your stay. I would like to apologize for any misunderstanding that occurred. I do see a name change on your reservation at 10AM August 31 From an F to an S. So I am not sure I understand that Nick did not change the spelling of your name. We have not had...

Hamilton, New Zealand
Reviewed 6 September 2016 via mobile

We arrived at the hotel about 2pm and we second in line to check in. The one desk clerk was with someone, and the second person went on break. 20 minutes later whe the person came back from break we checked in (it took a max of 5 minutes). We had two rooms on the same floor which was fine....

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Helpful?
Thank Deeinthekitchen
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review following your stay. We appreciate the feedback you have given us. We do strive on giving the best customer service possible and I am disappointed to hear that we did not meet this expectation. I will pass on your comments to the Department heads involved in order to make sure that the service level...

victoria
Reviewed 2 September 2016

We stayed here for three night after reading positive reviews on Tripadvisor. The positives are that the room was exceptionally clean, the staff were very friendly, the hot tub and fitness facility were excellent, it was affordable and near Costco and several restaurants. The negatives are somewhat minor things, but annoying to me personally. The carpets in the hallway are...

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Helpful?
Thank calgaryglobetrotter8
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your comments after your recent stay. We appreciate the feedback. Our hallway carpets are scheduled to re redone this off season as well as a few other maintenance wear and tear items. We do have Microwaves available on request as well as rooms with Tubs. when you make your booking just request a room with a tub....

Los Angeles, California
Reviewed 31 August 2016

Hotel is in a good location close to downtown and other areas. Esquimalt lagoon is only a 10mins drive from hotel and it is beautiful at sunset. Hotel does have gym and pool. Breakfast at metropolitan grill is very good. Staff is very friendly!

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Helpful?
Thank Srikumar R
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Love Esquimalt Lagoon at sunset!!! We are very happy to hear that you enjoyed your stay at the hotel. I hope you had a chance to try the weekend buffet while you were here. It`s Amazing! And you are right in that the sunset at the lagoon is beautiful Probably one of the best places in the city to catch...

Vancouver
Reviewed 28 August 2016

Hotel quite basic about 20 mins away from Downtown. Cab ride is about $45 -located next to Costco and fast food restaurants, which was convenient -hotel has 3 levels only. No club floor. -Very poor wifi connection, I didnt have access to the internet after 9pm. I Told front desk about it, Kim said it was expected because of high...

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Helpful?
Thank Blythediva
Diane E, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your review after your recent stay with us, we appreciate the feedback. Kim is correct in that when we are high occupancy, and usually at night when all guests are in, our WiFi is slower as everyone is using it. You can however plug into the wired internet through the connection on the desk lamp. I will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 

Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range: €88 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
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Also Known As:
4 Points By Sheraton Victoria Gateway
Four Points By Sheraton Victoria Gateway Hotel Victoria
Four Points Victoria Gateway
Victoria Sheraton
Victoria Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Victoria Gateway staff and other travellers.
3 questions
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Vancouver, Canada

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Questions? Get answers from Four Points by Sheraton Victoria Gateway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors have the better views and quieter”
 of 5 bubbles K9577DPcarols, 28 Oct 2016 | Read review
“Our room was very warm, in fact a little too warm for my comfort and during the night I had to kick off the covers .”
 of 5 bubbles bridgetm826, 24 Oct 2016 | Read review
“A good Base for the Lower Island”
 of 5 bubbles coachingman, 8 Oct 2016 | Read review
“Away from City. Not a bad room. B'fast is expensive.”
 of 5 bubbles Subrasiva, 1 Oct 2016 | Read review
“Secind floor is close to the lobby parking and fitness facility”
 of 5 bubbles calgaryglobetrotter8, 1 Sep 2016 | Read review
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