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Maybe they are just going through a bad spell. But, it is amazing they couldn't resolve this problem more quickly. Problem related to the pool which also was not available.
Also noticed the slow elevator and traffic noise mentioned elsewhere. Internet seems slow and the...More
Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - ColwoodResponded 1 week ago
We really hope it's just a bad spell. Unfortunately the biggest problem with the pool damaging our hot water boiler on a long weekend is that we couldn't it serviced till Tuesday! We are deeply sorry for the inconvenience this has caused and...More
Stayed here on business in early June. I have visited the property a few times now and overall it is a great choice if visiting the Victoria area. While not right downtown it does offer easy access to the city (except in rush hour) and...More
1 Thank Allan A
Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - ColwoodResponded 25 June 2018
Dear Allan A,
Thank you for your positive review we are happy to hear that you enjoyed your stayed.
We appreciate your honest criticisms and are working every day to make our hotel the best it can be.
We look forward to seeing...More
We stayed here for 3 days at the end of June and would highly recommend this hotel. We are a family of 5 and our room had two beds plus a sofa bed which was very comfortable for my son. The room was spacious and...More
Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - ColwoodResponded 3 days ago
Thank you very much for your great review. We are soo happy to hear that the entire family enjoyed their stay with us and all the amenities the hotel has to offer. A positive guest experience is something we all take great pride...More
We’ve stayed here twice now and will probably be back.
It’s new, clean and well maintained. Its located a block from the bus line that will take you right downtown. It’s also next door to the only restaurant worth visiting in Colwood, 328 Taphouse.
Thank Terence K
Response from KWeitzmann, Guest Services at Holiday Inn Express & Suites Victoria - ColwoodResponded 3 weeks ago
Dear Terence K,
Thank you so much for taking the time to leave such a great review. We are SO happy to see that you enjoyed your stay and we look forward to seeing you again soon!
Arrived to check in and not acknowledged at counter. We were then told rather abruptly that our booking had been cancelled because our credit card had declined. We had booked this months in advance and no one had attempted to contact us from the hotel...More
1 Thank ZoeTraveller777
Response from KWeitzmann, Guest Services Agent at Holiday Inn Express & Suites Victoria - ColwoodResponded 5 weeks ago
Thank you very much for your review. We are very sorry to hear that your recent stay with us did not meet your expectations and we apologize for any inconvenience that this has caused you. It is our goal to consistently provide superior...More