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Crowne Plaza Reading East, an IHG hotel

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Wharfedale Road Winnersh Triangle, Winnersh, Wokingham RG41 5TS England
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Reading East, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 4 hotels in Winnersh
Location
Cleanliness
Service
Value
New luxury Crowne Plaza Reading East provides a stylish, contemporary look and feel to suit the business traveller, leisure & spa guest. Set in landscaped podium gardens, delivering exceptional dining experiences in new 2 AA Rosette Caprice Restaurant & Terrace and Monty’s Bar/Lounge. Guests can relax in Esprit Wellness & Spa with sauna, steam room, 19m pool, extensive gym, and pampering spa treatments. Enjoy a relaxing o/n stay in one of the new spacious bedrooms offering complimentary underground parking, 50” TV’s with Chromecast & HDMI & new King-size beds. Meetings & Events Centre offers latest facilities incl. 75” TV’s with Clickshare wireless technology. Conferences up to 260 pax in 8 state of art, flexible a/c meeting rooms with natural light and fibre Wi-fi. Breakout areas and dedicated conference manager. Within minutes of M4, walking distance from adjacent Train Station, and close proximity to Reading, Bracknell, Wokingham and Heathrow with easy access to local attractions such as Legoland & Windsor Castle.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Parking
Wifi
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Refrigerator
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Spanish, Afrikaans and 9 more

Location

Full view
48Car recommended
Grade: 48 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
1588Reviews22Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
John F wrote a review 26 Jun
York, United Kingdom210 contributions151 helpful votes
This was my first stay at this former Holiday Inn property and it would certainly not be my first choice if returning to the area again. Whilst the rooms have been smartened up in terms of decor, they still suffer from poor air con / ventilation and dreadfully dark and dreary corridors. Breakfast was disappointing with a number of menu items unavailable and the team on duty were clearly struggling to cope with clearing tables and replenishing the buffet. In general terms, I’d describe the staff as disinterested and unhelpful. I had a number of issues with my booking and found the level of telephone assistance offered by the hotel in resolving these to be woefully inadequate and at times borderline rude and disrespectful. The service at check in was similarly brusque and the breakfast staff just couldn’t be bothered to help. When I requested a table in the upper level seating area to be away from other guests, the response of the breakfast supervisor was “If you can find a clean table then help yourself”. Crowne Plaza is meant to offer an elevated experience compared with the hotel’s former branding. Personally, I’ve enjoyed better service at IHGs budget chains than I did on. Y stay this property.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: There are budget hotels close by which might offer better service than you’ll get here.
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1 Helpful vote
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Ianh wrote a review 15 Jun
3 contributions
From the moment you pull into the car park everything is so pleasurable, lift to reception, happy greeting when you get there, very helpful staff, lovely room, pool was amazing, sauna and steam room were just what we needed, bar meal in the evening was extremely tasty, gym the next day, then shopping in reading and back to the pool, room service had been and made bed, clean towels and topped up coffee and tea, amazing night sleep in ultra comfy bed,would recommend this hotel to anyone
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Car park can get busy but plenty of parking opposite, book restaurant early
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Kai H wrote a review 14 Jun
1 contribution1 helpful vote
Got a voucher on red letter days for overnight stay, spa treatment, access to spa facilities, 2 course dinner and a breakfast in the morning. Friendly staff, comfy beds and nice food. Would stay again
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Date of stay: June 2022Trip type: Travelled as a couple
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Louisa L wrote a review 12 Jun
24 contributions6 helpful votes
+1
We really enjoyed our stay! We booked using a voucher from virgin experiences and it was such good value for money. The voucher included 2 nights (with late check out, dinner on one of the nights, breakfast both mornings and a 55min massage. The hotel was modern and so clean everywhere!!! There is not much around or walking distance but is great if you have a car because nothing is too far away. We went to Windsor castle on one of our days, only 25 mins away. The room was fabulous! So clean, had everything we needed including a fridge and a massive tv! Very modern and there was miniatures in the bath room. Only annoying thing is there is no where to hang wet towels or wet swimming costumes! The breakfast was wonderful, everything you could want, we discovered a breakfast menu which they do not openly advertise! This has pancakes, waffles and French toast etc. the staff were brilliant and constantly topping up items and clearing g peoples plates. The bar was interesting….no cocktails between 7-9! We got there at 6:50 but the bar man refused us a pre dinner cocktail and was really rude to his bar staff! So we just went straight to dinner instead. The dinner was great! The head waiter was charming, helpful, and apologised for the way the barman treated us. He helped explain the menu options and made recommendations we also observed him supporting and teaching new/ less experienced staff. He was awesome! I didn’t catch his name but he had long brown hair tied up off his face- he’s a credit to the hotel. The spa was lovely, small, not many loungers but it was good for a mastic spa. The massages were great! Very relaxing. Our biggest compliment goes to Karen/ Keren I. Reception! She always had a smile on her face she apologised to us about the bar and made amends with us, even though it was not her fault. She went above and beyond for us and nothing was too much trouble she always said hello as we wandered round the hotel. We love you Karen! X Thank you so much for a great stay! We can’t wait to return and we would definitely use the virgin experience voucher as it worked out such great value for money.
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Date of stay: June 2022Trip type: Travelled with friends
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Emma M wrote a review 6 Jun
Erith, United Kingdom1 contribution1 helpful vote
Booked 3 months in advance but spa treatment bookings inconveniently changed 48 hours before arrival to split a full body massage Into 2 sessions with an hours break in between. When queried with Katy the Spa manager whilst she did rearrange bookings the customer service was somewhat lacking. Whilst on the topic of the spa my sister had a wonderful massage, mine however consisted of the masseuse swiping some massage oil on the relevant bits with one hand. I have massages regularly and this was hands down the worst one I have ever had. Also a lack of sun loungers around the pool for the number of spa attendees. Decent swimming pool and steam rooms. The check in was professional with a £50 deposit taken and advised I would receive it back the day after checking out (this was yesterday I have just called to ask if my refund was processed only to be told they were too busy today). I live in hope they find time in their busy schedule to return my money! Room was clean and faultless. The restaurant was clinical in its customer service whilst everyone was pleasant there is a general lack of warmth from any staff members across the board in this hotel. Both the 3 course dinner and breakfast were delicious. My sister and I booked this as a Spa Break through Virgin Experience so whilst I had read poor reviews I trusted Virgin would have ensured their packages were of the best quality. I was wrong.
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
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ceerkay wrote a review 4 Jun
Brentwood, United Kingdom294 contributions120 helpful votes
Just returned from a 2 day stay at yhe hotel, which is very clean, spacious and modern and you get free WiFi throughout your stay. The staff were polite and helpful. You are charged £100 on arrival, as a holding payment, for any extras you purchase during your stay. I purchased breakfast on arrival at the discounted price of £14.50 pp, in the restaurant it's apparently £18.50 pp. The buffet breakfast was OK but a bit expensive for a standard fry up, cereal, toast, fruit and/or tea and coffee. The room was on the small side but clean, with a modern bathroom, Freeview TV, mini fridge (with 2 bottles of water) iron/ironing board and tea/coffee making facilities. The bed is a queen size, too small for us (use to a super king) the pillows were small, half the size of normal ones (weird) and quite a hard mattress. We visited the hotel for a Spa weekend, the facilities were OK, indoor pool, well equipped gym, steam room (hot) and sauna (nice temperature) but no jacuzzi, which i was hoping for! There are not enough beds around the pool area for the amount of people using the space, with people having to sit on chairs until beds became available. We had a 25 minute couples massage, which was nice - wish it was for longer. Robes and towels are provided but not flip flops, you must wear your own. The downside for me was that the hotel is outside of Reading on an industrial estate called Winnersh Triangle, it takes about 15-20 minutes in a car to get to the city centre, which is a very lively and multicultural place. The hotel can call you a taxi into town at the cost of approximately £16, an Uber back is roughly £12. It's mostly motorway into Reading, no buses and definitely no walking. If you choose to stay at the hotel for the duration of your stay, then you'll be fine, but we wanted to venture out and visit the restaurants and bars at the Oracle (shopping centre) which became costly in taxis. There is a WH Smiths (only store) opposite the hotel but it wasn't open during our visit. I think the other buildings were offices, again none were open. Overall, the hotel and Spa were OK. The location was not great.
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Date of stay: June 2022Trip type: Travelled as a couple
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Rachel wrote a review 3 Jun
1 contribution
We stayed as a family of four booked through legoland. Thought lovely, after a busy day with the children we can unwind and relax in the evening! Check in was fine, pleasant receptionist, very quick. Got to our room and well!!! We had a room with one double bed, remember we came as a family of four! Phoned reception and they sent housekeeping up to make the sofa bed! Also needed towels as this room was definitely not meant for a family, stepping on each other and not enough room to even remove your socks comfortably. Fast forward, daughter got into the bath and with in seconds the water had drained... broken drain. So disappointed as I feel we have just been given the tat. Honestly thought we'd have a lovely comfortable stay but boy was I wrong, not cheap either. O and forget the little treat for the children on arrival, abit of cardboard with three crayons and also no milk and cookies :(
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Date of stay: June 2022Trip type: Travelled with family
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Ellie wrote a review 3 Jun
1 contribution2 helpful votes
Spa day with the mum for bank holiday weekend, turned into hotel nightmare, what a disgusting hotel, 4 star god knows how if I could give 0 I bloody would. Staff especially the supervisor (Karen) =SH*T Food= SH*T come up cold, with BOILED veg (£12), 3 cold rolls thrown on a plate after waiting nearly an hour and half for. Mum having to drink from a broken glass after I accidental knocked it however no one cleared to glass from the floor, with kids running around the worst experience ever. The spa, is NOT a spa more like a kids pool. JUST DO NOT GO. WORST HOTEL/ SPA STAY EVER Good luck if you do go, you’ll need it
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Date of stay: June 2022Trip type: Travelled with family
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Response from Christina B, Owner at Crowne Plaza Reading East, an IHG hotel
Responded 3 weeks ago
Dear Madam We note the content and language used in your review is regrettably as unpleasant as you were to the team at the hotel during your 1 night stay on 2 June 2022. As a brand new Crowne Plaza having been awarded 4 Silver Stars and 2 AA rosettes for excellence in food and service , your feedback is no doubt motivated by the decision by the hotel to request that you kindly make alternate arrangements whilst staying in the area, after you swore and abused the food and beverage manager and the head receptionist, whilst trying to force them to write off your substantial drinks bill at the hotel at threat of negative social media. it is unfortunate you feel it acceptable to conduct yourselves in such a manner, which only serves to create totally unnecessary upset to our kind and caring team. I would also note that other guests were appalled at the your inappropriate conduct designed solely to secure the write off of your drinks bill . You have accordingly been blacklisted from ever staying in our hotels again as we are a happiness business and neither the team nor other guests can enjoy themselves when individuals such as yourselves chose to stay with the sole intention of drinking copious amounts of alcohol, and then creating a scene to avoid payment for your drinks consumed. Hotel Management
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andie52 wrote a review May 2022
Chessington, United Kingdom26 contributions12 helpful votes
My daughter booked us a night away a few weeks ago. Unfortunately there were no spa treatments available, but we enjoyed the pool, although weren't expecting children to be there or to be jumping off the sides into the swimming section. We did enquire and apparently on Saturday afternoons families are invited to use the pool. This goes against what we considered should be a peaceful spa break and other guests commented the same. There is a gym next door to the pool which is well equipped. Check-in was at 3; we arrived at 3:30 and were asked to wait 10 minutes as our room wasn't ready. The room was lovely; we shared a king-sized bed that was very comfortable and had chocolate dipped strawberries brought to us, plus there were bottles of water and tea and coffee. If you've forgotten any toiletries, they will provide them for you, but there are miniatures in the room. Nice sized bath with shower and plenty of soft towels, plus there are robes for you to wear down to the spa area. Take flip flops or sliders with you. We went to the bar first in the evening and ordered cocktails, which were delicious and a nice treat, but they are £12 each.Make sure you pre-book your table in the restaurant before you arrive. I ordered from the set menu which was delicious, but portions were quite small and my daughter ordered from the bar menu. She returned her piri piri chicken as it was dry and the restaurant manager was very apologetic and offered her something else, but she said she was fine and he deducted it from our bill. Everything else was very good, including the service. We had a great night's sleep; the rooms have aircon but we opened the window as I prefer fresh air and it was a cooler night anyway. Breakfast was included in our Virgin Experience deal. We were shown to our table and asked if we wanted tea or coffee which was brought to the table. The breakfast is a buffet with English breakfast staples, fruit, yoghurt, pastries, cereals and toast. The English breakfast items weren't very hot and we had to put the toast through the toast machine twice as it was anaemic the first time, We ordered pancakes to finish which were very good. I'd like to give a shout out to Stacey who was very helpful as we decided to take a short train ride into Reading and she told us how to get to the station (a very short walk) and how to navigate Reading Town Centre. The train journey takes 10 minutes (two stops) and a short walk down Station Road brings you out into the main town centre. We were offered a late check-out due to the non availability of any treatments, which enabled us to be able to pop into Reading and not have to rush back. Parking is complimentary with your stay. When you arrive, drive down to the car park entrance, press for a ticket and keep hold of it and they will validate it when you check in. All in all we had a pleasant stay, but bear in mind there is nothing else around as it's situated on an industrial estate.
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Date of stay: May 2022
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leahpaige1993 wrote a review May 2022
Shepherdswell, United Kingdom23 contributions14 helpful votes
My friend bought me & my partner a spa break through virgin experience it included 55 minutes massage of your choice, dinner, breakfast, your stay and the use of the gym and swimming - when we turned up it’s just off the motorway so immediately I thought it’s going to be a noisy night but nope soon as we got in the room we couldn’t hear a thing. My massage was amazing, pool was clean, gym had good equipment. Dinner was nice 5 pound supplement for steak and breakfast was delicious.
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Date of stay: May 2022Trip type: Travelled as a couple
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PRICE RANGE
US$115 - US$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn reading m4 jct10 hotel reading
FORMERLY KNOWN AS
Holiday Inn Reading M4 Jct 10
LOCATION
United KingdomEnglandBerkshireWokinghamWinnersh
NUMBER OF ROOMS
174
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Frequently Asked Questions about Crowne Plaza Reading East, an IHG hotel
Which popular attractions are close to Crowne Plaza Reading East, an IHG hotel?
Nearby attractions include Showcase Cinemas (0.6 km) and Bar Stead (1.2 km).
What are some of the property amenities at Crowne Plaza Reading East, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Reading East, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Reading East, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Reading East, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Reading East, an IHG hotel?
Conveniently located restaurants include The George, Caprice Restaurant, and The Good Companions.
Are there opportunities to exercise at Crowne Plaza Reading East, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Crowne Plaza Reading East, an IHG hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Winnersh.
Are any cleaning services offered at Crowne Plaza Reading East, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Reading East, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Reading East, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, Polish, and Greek.