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Crowne Plaza Reading East

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Wharfedale Road Winnersh Triangle, Winnersh, Wokingham RG41 5TS England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$118
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Traveller (392)
Dining (47)
Room & Suite (18)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Reading East
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Winnersh
Location
Cleanliness
Service
Value
New luxury Crowne Plaza Reading East provides a stylish, contemporary look and feel to suit the business traveller, leisure & spa guest. Set in landscaped podium gardens, delivering exceptional dining experiences in new 2 AA Rosette Caprice Restaurant & Terrace and Monty’s Bar/Lounge. Guests can relax in Esprit Wellness & Spa with sauna, steam room, 19m pool, extensive gym, and pampering spa treatments. Enjoy a relaxing o/n stay in one of the new spacious bedrooms offering complimentary underground parking, 50” TV’s with Chromecast & HDMI & new King-size beds. Meetings & Events Centre offers latest facilities incl. 75” TV’s with Clickshare wireless technology. Conferences up to 260 pax in 8 state of art, flexible a/c meeting rooms with natural light and fibre Wi-fi. Breakout areas and dedicated conference manager. Within minutes of M4, walking distance from adjacent Train Station, and close proximity to Reading, Bracknell, Wokingham and Heathrow with easy access to local attractions such as Legoland & Windsor Castle.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Parking
Wifi
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Refrigerator
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Russian, Spanish, Afrikaans and 9 more
1476Reviews20Q+A100Room tips
Traveller rating
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Popular mentions
Liza-Beth wrote a review 19 Jun
Reading, United Kingdom12 contributions4 helpful votes
Stayed for a one night spa break including a massage, dinner and breakfast. The hotel is situated close to the M4 so easy to get to. There was plenty of onsite parking which is free for hotel guests. The pool is very clean and well maintained. We used it twice during our stay, both times it was fairly quiet. We both had a massage with different masseurs. One was professional and courteous while delivering a relaxing massage. The other didn’t ask preferred pressure or problem areas and delivered a massage which can only be described as “random”! Far from relaxing. I’ve had many massages and this one was by far the worst. I genuinely felt she didn’t know what she was doing. Guess its luck of draw whether you get a professional or an amateur! The set menu in the restaurant had lots of choice and the food was lovely and well presented. Staff in the restaurant were very friendly and helpful. Service was quick but not rushed. I would definitely recommend the hotel based on the quality of the rooms, the pool and the restaurant. Avoid the massage!!
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Date of stay: June 2021Trip type: Travelled as a couple
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Manchag wrote a review 7 Jun
London, United Kingdom39 contributions14 helpful votes
Great staff, very well organised. Lovely pool and spa facilities which is exactly why we chose this hotel for.. The food was good, and although the restaurant closes early, food can be ordered from the bar, which is next to the restaurant, so it feels like it's all part of the same. The breakfast is very abundant and tasty. Rooms are all brand new. It was a very good deal.
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Date of stay: June 2021Trip type: Travelled as a couple
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DitsyRed wrote a review 6 Jun
London, United Kingdom23 contributions11 helpful votes
Visited with a friend for overnight spa stay. Fantastic value for money for 2 treatments each, room and 3 course evening meal and breakfast included. Free parking garage. Use of pool, steam room, sauna and a well equipped gym (we didn't use the gym) included. Everywhere was very clean, mask policies in use, social distancing and it felt safe; we are nurses so this was very important. The food was fabulous and every single staff member was friendly and helpful. Such a lovely stay, we will be back and definitely recommend. Thank you!
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Date of stay: June 2021Trip type: Travelled with friends
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Lucy F wrote a review May 2021
3 contributions
I booked the hotel back in December, due to restrictions I booked the earliest date I could once opened. Cleanliness was great, antibacterial stations spotted around which made me feel safe and everyone wearing masks. The staff were fabulous, always friendly and rushed off their feet, everyone chipping in to help out each other was fantastic to see. Great team work amongst the staff, felt sorry for them as I see on the news that lots of people have left hospitality to work elsewhere leaving the hotel to run on skeleton crew. This should not put you off, the staff try their best for you and are always happy to help. You have to wait a little bit longer than usual but until the industry is back on its feet properly that's just how it is. I can not wait to stay again, love the poolside service its my favourite thing about the hotel. Plus the staff are just fantastic and help make a pleasant stay. I do recomend this place to anyone and everyone that has patience and can appreciate hard workers doing their very best.
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Date of stay: May 2021Trip type: Travelled as a couple
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SJPep wrote a review May 2021
39 contributions47 helpful votes
Not one to normally complain I have been forced to do so as I have just experienced a catalogue of disappointments during a spa break at your hotel on 22 May 2021. First of all I booked a spa break back in March with Holiday Inn for myself and 5 guests to celebrate my birthday and also for a small hen party gathering as I’m getting married in June. I booked for the first weekend after hotels were allowed to re-open. 1. I booked 3 twin rooms for your spa break deal. The reservations colleague only had two bookings; there was some confusion over names, although all three were booked in my name and all the guests names were emailed over as requested quite a while ago; 2. Despite the booking confirmation being clear, two of the twin rooms were made up as doubles, housekeeping had to change them; 3. During our treatments, three of us had a little window of opportunity to get a much needed cup of tea, we approached the bar and was told, very abruptly, that we couldn’t order there as it was table service only, we sat down, but no one came over and we left, 20 minutes or so later, thirsty, as we needed to get back to the spa; 4. The event manager, Hayley, sent me, by email, the menu in order for us make our choices ahead of our visit. I sent these back promptly. We had one vegan in our party. 5. Our dinner reservation was for 8:30pm, we arrived on time and we were shown to our table, first impressions were very good, and we liked the name cards, showing our orders. We ordered two bottles of wine and some water, the water arrived promptly. After thirty minutes we chased up the wine but was told by a surly waitress that the bar staff were busy making cocktails and we would receive our wine when they had time. We couldn’t understand that grabbing two bottles from a fridge was such a chore and would have been a quick win. We received our wine after 45 minutes and we had finished our starters; 6. Our vegan party member, despite pre-order and noted on her name card, was told that her choice of soup was not vegan that night and she could have the super salad, which being easy going she said that would be fine, however there was no dressing and she was also having broccoli for her main so was disappointed; 7. No members of staff checked on us or asked if we wanted any more drinks. Our main meal took an hour and a half to arrive, one of our party was so hungry I got some crisps from our room, alongside a bottle of soft drink as there was little point in asking the grumpy waitress for service, we ended up sharing our crisps with another couple sitting near us, who were also getting very fed up with the wait for their food; 8. The atmosphere in the restaurant was one of desperation and disappointment with every table returning food or complaining about the wait, none of the staff seemed happy in their job and no one was particularly interested in customer service; 9. Our desserts arrived, eventually, and like the main course this was only when chased up. I queried where the chocolate ‘soil’ was on the fruit dish I was told rudely there isn’t any; 10. We would have ordered more wine, cocktails and coffee but the wait would have meant us staying there so long, it is usual for restaurants to make their profit on these items and were very surprised that this wasn’t of interest to the ever disengaged staff. One waitress did try to make us feel welcome but she said herself she was on furlough and normally worked week day breakfast shift but was told to come in for the weekend, not sure if the fact she was furloughed is legal for her to be working? It was blatantly obvious that the management have made a decision to save money but not employing enough staff and those who were there had given up trying to provide a service and cover for shortages; 11. There was no duty manager, we were told that they only work weekdays, which seems a little useless as businesses aren’t in need of a hotel at the moment but the weekends are now busier and that is when they are needed. I understand Fiona was given the duty manager role but with no authority. I was concerned that should an emergency occur there would be no one senior enough to take responsibility ; 12. The bar manager was not running an efficient service, in fact he scuttled away into a room behind the bar when he saw that customers where getting restless and complaints started coming in; 13. When we arrived for breakfast on Sunday morning the restaurant floor was upswept and still had broccoli on it from the night before; Spa 14. The spa treatments on the whole were very good and we felt relaxed, however we would like to make a couple of points; a. Manicures –please could you provide chairs as the two guests having these were very uncomfortable having to lay down b. A larger selection of nail polishes would be welcome c. The ‘pool store’ converted to a treatment room isn’t ideal as its not relaxing especially when children are playing loudly in the pool. After a foot treatment you have to make your way on a wet slippery pool side, which could be dangerous with the oil residue still on your feet This spa break was a celebration and I was very disappointed, I felt although we made the best of it and had to laugh really, it wasn’t the relaxing chill out weekend I had envisaged. I feel that having to wait so long for our wine we should at least have this free of charge as compensation, something Fiona was willing to do however she didn’t have the authority. We would like to praise Fiona, she was very friendly and helpful although her hands are tied and isn’t able to make management decisions on behalf of the hotel. Asanthi is incredibly hard working and she stepped in to perform many roles during the weekend. Both go over their pay scale and should be cherished and rewarded. The hotel may have had a redecoration programme following on from the Crowne Plaza take over, but you really need to invest in staff as they can make a hotel stay a memorable one, and I assume you would prefer guests having good memories!
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Date of stay: May 2021
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Room Tip: Check you have a twin when you have booked one
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PRICE RANGE
US$82 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn reading m4 jct10 hotel reading
FORMERLY KNOWN AS
Holiday Inn Reading M4 Jct 10
LOCATION
United KingdomEnglandBerkshireWokinghamWinnersh
NUMBER OF ROOMS
174
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Frequently Asked Questions about Crowne Plaza Reading East
Which popular attractions are close to Crowne Plaza Reading East?
Nearby attractions include Showcase Cinemas (0.6 km).
What are some of the property amenities at Crowne Plaza Reading East?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Reading East?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Reading East?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Reading East?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Reading East?
Conveniently located restaurants include The George, Caprice Restaurant, and The Good Companions.
Are there opportunities to exercise at Crowne Plaza Reading East?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Crowne Plaza Reading East located near the city centre?
Yes, it is 0.7 km away from the centre of Winnersh.
Are any cleaning services offered at Crowne Plaza Reading East?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Reading East offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Reading East?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, Polish, and Greek.