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NH Collection Monterrey

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NH Collection Monterrey
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580 Reviews from our TripAdvisor Community

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Showing 146: English reviews
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Atlanta, Georgia
Reviewed 3 days ago NEW

We stayed at this hotel as a family for one weekend and had an unfortunate and frustrating experience. Our reservation was not honored. We received a room with a king bed instead of two double beds. Hotel management first tried to offer us an upgrade for additonal cost. then tried to make up for the error offering us a junior-suite....

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Helpful?
Thank omarroquinc
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest, Since we have had previously the chance to exchange some correspondence with you by e-mail, we have already apologized and thanked you for your feedback and time in communicating the incidences you went through during your recent stay at our Hotel. For general knowledge may we state that, as informed at the time of booking, the bedding type...

Reviewed 4 weeks ago

This hotel is located in the core of San Pedro Garza Garcia, the newest financial district in Monterrey, next to the Paseo San Pedro luxury shopping mall. Service it amazing and it's great for small groups with meeting space and excellent staff taking care of all the details. F&B is excellent, especially during the breakfast and brunch buffets. Rooms are...

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Helpful?
Thank gdelpeon
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Panama City, Panama
Reviewed 16 February 2017

I arrived late in the evening, and I had warned the hotel of the fact, but they had two beds rooms instead of one bed. The next morning, the breakfast was fine, but somehow they decided to use some paint product on my floor, that was very bad, and finally they moved me to another room. the last day, the...

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Helpful?
Thank Temper43
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet...

Reviewed 14 February 2017 via mobile

Hats off to Alejandra Villarreal and the hotel Chef. I needed to order short notice catering for business. I had very specific needs. Alejandra not only translated my order to Spanish, but walked me through the entire process with the Milenium Chef to ensure we were all on the same page. Both were extremely professional and consciences. The food was...

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Helpful?
Thank Kristina B
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Reviewed 13 February 2017 via mobile

Recently spent three nights at the NH collection hotel in Monterrey. The staff there were willing to make my stay enjoyable with fast professional and polite service. Great view from the room, and easy access to the connected Mall with plenty of shops and cinema. Looking forward to my next trip and will book there again. 5 stars!

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Helpful?
Thank Vincent C
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Oviedo, Florida
Reviewed 10 February 2017 via mobile

The hotel room has plenty of space, good modern facilities with power outlets around and handy. Good shower and cleaning services. Nevertheless the best feature of this hotel is its location; you can walk into the next door mall that features several restaurants and shopping places, movie theater, etc.

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Helpful?
Thank tioalo
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Mexico City, Mexico
Reviewed 7 February 2017 via mobile

Its a very good place to make a pit stop. Close to Buena Barra restaurant and inside the Mall. Stayed there for a quick rest but it was very decent and worked perfectly. Nice showers and beds, but locations where the best highlight!

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Helpful?
Thank ChulettasChoice
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well....

Reviewed 30 January 2017

Unfortunately i got a businesstrip for 3 weeks in this hotel and it's just not week 2 over. This Hotel has a good setting, a nice Lobby, breakfast is quite good, very expensive mall right next to it. That are the positive things. 1) The floor is damaged and dirty - you can see it on the pictures. Scratches and...

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Helpful?
Thank Sebastian K
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet...

Bournemouth, United Kingdom
Reviewed 25 January 2017 via mobile

I am here in the lobby of this 4-star hotel, where I have been for the last 5.5 hours. Waiting to check in. The hotel was told of my early arrival when I made the reservation weeks ago. They knew that I would be stepping off a 16 hour flight (20+ hour journey). I appreciate that check-in is guaranteed for...

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Helpful?
Thank Twicerich
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. First of all, we herein express our deep sorrow for this so frustrating situation. We did not intended to make you wait nor wanted to charge you for any early check-in. On the contrary, we gave early morning directions to prepare your room more in detail since we knew you were coming from a long trip on an...

Reviewed 7 December 2016 via mobile

Stayed for a few days for business. The hotel is on a perfect setting, it is connected to a mall with a lot of good choices of restaurants. PF Chang's is right next door, some high end clothing stores, even a food court to fit anyone's tastes. The room was spacious, nice view from back of the mountains, plenty of...

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Helpful?
Thank Mzkx
DireccionNHC, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey. We wish to thank you for sharing your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleased to know that you enjoyed your stay with us.. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
The NH Monterrey is situated in the heart of San Pedro Garza Garcia, one of Mexico's most affluent areas and a world-renowned destination for business and leisure. ... more   less 

Additional Information about NH Collection Monterrey

Address: Avenida Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: €85 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Monterrey 4*
Number of rooms: 217
Reservation Options:
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Also Known As:
Nh Monterrey Hotel San Pedro Garza Garcia
Hotel Style:
#1 Luxury Hotel in San Pedro Garza Garcia
#1 Business Hotel in San Pedro Garza Garcia
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Monterrey staff and other travellers.
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Questions? Get answers from NH Collection Monterrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you get what you reserve and dont take upgrades as all junior suites have structural shower leak problems”
 of 5 bubbles omarroquinc, 27 Mar 2017 | Read review
“High floor facing the Mountain”
 of 5 bubbles Temper43, 16 Feb 2017 | Read review
“Ask for a room that faces south so you can see the mountain.”
 of 5 bubbles UlisesA350, 4 Nov 2016 | Read review
“They do have rooms with a mountain view, but you need to request them.”
 of 5 bubbles gailyee, 18 Oct 2016 | Read review
“get the executive floor.”
 of 5 bubbles AliciaDiana, 15 Sep 2016 | Read review
5 of 5