I have stayed in Dona filipa hotel for many years and always has been fantastic!… unfortunately since 2019 the place has visibly been lacking in investment… major staff shortages in all areas, poor selection of items for breakfast, decking area around the pool has major cracks and broken timber boards which collapse when walked on.. parasols which are short in supply are all broken or not functioning, such a shame to allow the hotel to fall into this state as it’s located in perfect location in Vale de lobo so close to nearby beach and restaurants.
Standard rooms are shocking for what is supposed to be a 5 star hotel. No iron, no minibar and terrible view. Phone doesn’t work to call reception. Tried to order room service from reception - was told someone would be sent to the room. Nobody arrived after 30 mins. Called from my mobile and was told someone had tried the room 3 times which was a blatant lie. Eventually someone came to take my order and the option(s) were a cheese and Ham sandwich and chips. Have stayed in better 3 star hotels
I have always wanted to stay here and decided to do so for my 60th. I saved for a long time and I was bitterly disappointed. The staff make the best of what is a very tired hotel. Overflowing dustbins by the pool area, filthy swimming pool, although it was clean by the end of our stay. Housekeeping, and bar staff were brilliant, Serious lack of investment, staff told us they were waiting to be paid, (by a billionaire!) Disgraceful. They were ready to walk. I don't blame them. We had a great time because we just laughed at the absurdity of the situation, would I stay here again? sadly not. Wonderful staff, shame about the owners.
Just love this hotel! Wonderful helpful staff above all. We’ve been visiting as a couple for 10 years now though my partner has been coming for almost 30 years for golf with friends. It was my first choice for my 70th birthday and I was delighted. Despite COVID , the self service breakfast was amazing with individual personal tongs to serve yourself. Our two favourite people , and sadly I didn’t note down their names, a gentleman and a lady, who’ve been there many years, were so efficient! Also our fun and welcoming front of house reception staff are amazing too! I remember Noellir and Bruno ( IT expert who helped us so much with legal paperwork required to return to Uk) both were outstanding. There are so many other staff to mention including the young lady who reserved restaurants for us . But. Particular thanks go to Christina who managed to change our bookings several times to suit our and our friends requirements. What patience this lady has! My personal thanks to you, Christina for making my 70th so fantastico! See you next year!! Xx…
A hugely disappointing experience at the Dona Filipa whose 5 stars presumably stem entirely from their excellent location in Vale Do Lobo. Nothing about the hotel even remotely resembles a 5 star experience except of course the price. A very large number of rooms require significant renovation; the breakfast was chaotic, unpleasant and poorly staffed; the building / lifts / decor generally is also very outdated; given the location there is very limited outdoor space; the pool bar didn't have bottle openers or a contactless card machine (a minor point but another reminder of this being a 3 star experience). The whole experience felt very underwhelming. I would strongly encourage a well-located Airbnb instead.