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pentahotel Brussels City Centre

TravelocityUS$112*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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pentahotel Brussels City Centre
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681 Reviews from our TripAdvisor Community

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Showing 367: English reviews
Colombo, Sri Lanka
Reviewed 6 August 2015

This is an average hotel with poor service. stayed during April when travelling on business. despite the hotel was still on renovation, from front desk to the room the service offered was pretty ordinary & poor. though the rooms were cozy & elegantly designed, I could easily feel the towels were not replaced daily. this is a bad practice. stayed...

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Helpful?
2Thank Husny M
Kristof L, General Manager at pentahotel Brussels City Centre, responded to this review

Dear Mr Husny, Thank you very much for your feedback about your stay. We are happy to read that you appreciated the design of the hotel room and the breakfast quality. I am sorry to read that the service offered was not up to our normal high quality penta standards. During your stay in April, the hotel just rebranded to...

Brussels
Reviewed 4 August 2015 via mobile

What a transformation... It has basically the coolest NYC loft type atmosphere in ... Brussels! The design is current, chic and manly :-) Extremely comfortable rooms: large, bright, perfect bed and bathroom. Location is amazing, next to the best shopping area and at walking distance trom the historical centre. Staff is lovely and good looking. I loved their pentaburgers and...

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Helpful?
Thank Claudio I
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Claudio I, Wow thank you so much for your review! It's always a pleasure to see that our new style is appreciated by our guests. Glad that you enjoyed your room and our pentaburgers :) See you soon! Regards, Arnaud Dehaye Director of Sales & Marketing

Hamilton, Ontario
Reviewed 3 August 2015 via mobile

The staff at penta were great. We missed breakfast and they still offered to cook us something. They have activities such as a pool table on site and an amazing looking bar and lounge. Hotel room was super clean and loved the added welcoming touch on the TV screen in the room

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Helpful?
1Thank joy_anonuevo1
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear joy_anonuevo1, Thank you for your kind review after your stay at pentahotel Brussels City Centre. We are looking forward to see you again! Regards, Arnaud Dehaye Director of Sales & Marketing

London, United Kingdom
Reviewed 28 July 2015

I stayed at this Pentahotel in Brussels for a business/work related trip in June and was pleasantly surprised with the hotel. The check-in/reception location was at the bar, unusual but very friendly and easy. The layout is open-plan for the entrance/bar/reception area and is very spacious, clean and overall well presented. There are plenty of seating areas and two pool...

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Helpful?
Thank Doreen626
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Doreen626, Wow thanks a lot for your detailed feedback after your stay at the pentahotel Brussels City Centre! We are so glad you enjoyed our pentalounge and our large bedrooms: we created these concepts to make sure our guests can relax, chill, work and sleep well in one place. Please accept our apologies if you didn’t received the correct...

Atlanta, Georgia
Reviewed 27 July 2015

We were in Brussels for 1 night on a layover from the US to Germany. This was great value for money. Nice, clean, modern, great bar area with comfy seats and pool table. Very trendy vibe and decor, appeals to a younger crowd, but not at all noisy so don't worry if you don't like nightlife. Hallways were a bit...

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Helpful?
Thank candyGeorgia
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear candyGeorgia, We are very happy to hear you enjoyed your stay at the pentahotel Brussels City Centre. The Grand Place of Brussels is one of the most beautiful Place in the world and it is always a pleasure to have this kind of feedback about it  Be aware we are working on our TV system to make it...

Dublin, Ireland
Reviewed 25 July 2015

We were staying in Brussels (not the Penta) but were out and about looking for somewhere to get a bite to eat. We came across this hotel. Whata awonderful experience. The food was good but the staff were all so lovely. Nothing was a bother to them and everything was done in such a friendly and casual way. Great place...

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Helpful?
Thank 2014nole
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear 2014nole, Thank you so much for your kind review about our restaurant and our staff. Do not hesitate to contact us for your next stay in Brussels: we will make sure you enjoyed a real penta experience with us. Kind regards, Arnaud Dehaye Director of Sales & Marketing

Clifton Park, New York
Reviewed 21 July 2015

First thing is...the front desk is at the bar. This is not a problem, just a heads-up, as it surprised us. We had a nice room with 2 twin beds on the 3rd floor, far down from the elevators. It was roomy, clean and had good lighting. We stayed for 4 nights and the staff was always helpful - spoke...

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Helpful?
Thank BarbandEd1976
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear BarbandEd1976, Thanks a lot for your review after your stay at pentahotel Brussels City Centre. I'm sure you know that breakfast is the most important meal of a day. That's why we put so much energy and effort to make sure you will enjoy it. And guess what? You will find this amazing buffet in each pentahotels in the...

Düsseldorf
Reviewed 21 July 2015 via mobile

I stayed at this hotel on a recent business trip to Brussels. Although I found having the check-in at the bar a bit unusual, I found the atmosphere to be generally friendly and relaxed. I quite liked my room, and enjoyed a very tasty meal in the restaurant. Before going to sleep I told my significant other that we needed...

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Helpful?
4Thank Caratime2
Jurgen D, General Manager at pentahotel Brussels City Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Pentahotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During that morning we were victim of an outage of electricity in the neighbourhood. We were waiting to get this fixedand I admit...

Glasgow, United Kingdom
Reviewed 20 July 2015

Absolutely loved our stay here. The interior decor is gorgeous and they have not spared any thought on the details. The room was great - clean, fresh and stocked with tea, coffee and some essentials. The reception staff were fantastic. We asked them to print out our tickets to tours and return home documents. Nothing was too much trouble, we...

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Helpful?
Thank ShavonneHiggins
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear ShavonneHiggins, Happy to see that you enjoyed your stay at pentahotel Brussels City Centre! Our staff is both specially trained to make sure you find the best places in town and also to serve the best cocktail in the city! Yes that's our penta style :) We hope you will enjoy more penta experience in other city around the...

San Francisco, California
Reviewed 14 July 2015

The check-in desk seconds as the bar in the lobby restaurant. The staff of the hotel, iespecially Vassily were friendly and great, very helpful in helping us navigate the transportation on the trains, metro etc. Close to the metro and pretty close to gare midi, the hotel is convenient to the main bits of Brussels, but not buried in tourists....

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Helpful?
Thank Bob F
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Bob F, Thank you for your detailed review. I'm glad you enjoyed our staff services and your room. Breakfast is the most important meal of the day :that's why we put a lot of energy to make it the best in town! To be honest, we don't like the outside facade neither... But good news! We are going to...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Staying in Brussels? Then pentahotel is the cleverest decision you could make. You want something different, exciting, a bit edgy. And here we are, ready and waiting to share our unique penta way of doing things from the moment you step inside. The hotel is located next door to the prestigious fashion street “Avenue Louise” and walking distance from the wonderful Grand Place and European Institutions of Brussels. From eclectic boutiques and signature cuisine to exciting nightlife and live entertainment, ""Brussels Louise"" neighbourhood has a unique character and style. Come visit penta, and become one of Brussels's most prestigious VIPs. ... more   less 

Additional Information about pentahotel Brussels City Centre

Address: Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
Region: Belgium > Brussels > Saint-Gilles
Price Range: €70 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — pentahotel Brussels City Centre 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Mercure Brussels Center Louise Hotel Saint-Gilles
Brussels Holiday Inn
Pentahotel Brussels City Centre Saint-Gilles
Hotel Style:
#3 Luxury Hotel in Saint-Gilles
#9 Romantic Hotel in Saint-Gilles
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels City Centre staff and other travellers.
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Questions? Get answers from pentahotel Brussels City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The street is rather noisy with lots of traffic. For those wanting fresh air choose a rear at the rear if you can.”
965joosth, 7 Apr 2017 | Read review
“Back of the hotel best”
71jamesl, 5 Apr 2017 | Read review
“Dirty sheets”
GeorgeP157, 2 Apr 2017 | Read review
“Dont pic rooms on the first floor.”
nunor9, 30 Jan 2017 | Read review
“Since the free WiFi was terrible my husband got the hotel to give us their staff WiFi access which was much faster”
laveenj2017, 18 Jan 2017 | Read review
5 of 5
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US$112* /night
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Prices are for 1 room, 2 adults
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