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Holiday Inn Express Luzern - Kriens

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Am Mattenhof 16, Kriens, Lucerne 6010 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (39)
Dining (20)
Room & Suite (18)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Luzern - Kriens
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Kriens
Location
Cleanliness
Service
Value
Featuring 160 modern guestrooms with Smart TV’s, free of charge high-speed Wi-Fi, USB connections as well as a waterboiler for coffee and tea. The hotel also features 3 meeting rooms for up to 30 delegates. Within short distance, the famous Mount Pilatus can be reached and is well worth visiting, offering a beautiful view over the city of Lucerne and its surroundings.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Non-smoking hotel
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
First aid kit
Umbrella
24-hour front desk
Dry cleaning
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Room features
Housekeeping
Interconnected rooms available
Telephone
Iron
Private bathrooms
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Bulgarian and 6 more
65Reviews17Q+A3Room tips
Traveller rating
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Popular mentions
Scuba_Stevie78 wrote a review Oct 2020
St. Gallen, Switzerland201 contributions68 helpful votes
Stayed with my family for one night in an family room. Very big, modern and clean bedroom`s. We been 5 people and its perfect for it. As the holiday inn standard it is an modern hotel. The breakfast area is quite small and i can imagine to peak times they are struggling to supply all guests in an rush. Unfortunately we been almost alone and so no issue at all. I do not agree on the high parking cost of 20.- sfr per night. As an Hotel guest i would recommend to reduce this price.
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Date of stay: October 2020
Value
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Response from Ulla Hillmann, Marketing at Holiday Inn Express Luzern - Kriens
Responded 19 Oct 2020
Dear Scuba_Stevie78, thank you so much for your feedback regarding your stay with us. We are pleased to read, that you enjoyed your room and we would look forward to welcome you and your family back again. Kind regards
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bridgerobe wrote a review Jan 2020
Bergamo, Italy342 contributions192 helpful votes
New building and hotel, although it is an Express I couldn’t tell the difference from most Holiday Inn, In fact much better than some Crowne Plaza for example ... nice and friendly staff, my status recognized, average breakfast. Public parking next building, 20 eur for 24 hours. Train station 2 minutes on foot. Doesn’t have a restaurant but plenty of choice nearby. Probably the best Express I have been to
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Date of stay: January 2020Trip type: Travelled on business
2 Helpful votes
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Response from NewLucerne, Verkaufsleiter at Holiday Inn Express Luzern - Kriens
Responded 28 Jan 2020
Thank you so much dear bridgerobe - such a pleasure to read, that you en joyed your stay with us! Thank you for your comments and your rating! Kind regards Ulla
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Riane wrote a review Jan 2020
33 contributions1 helpful vote
+1
We stayed here for 2 nights. The room was very nice with awesome blockouts. Walls are a bit thin, as we could hear the guests next door. Alina, the lady at reception was sooooo nice. Giving us advice on how to spend our days there etc. Explained where what is and how the travel pass works. The travel passes provided by the hotel are awesome and makes sightseeing a pleasure, especially in cold weather. We were lucky to be here while the light festival was on and enjoyed that as well. The breakfast is a bit skimpy... Just scrambled and boiled eggs for example. But enough to last you until an early lunch. Great service, especially by reception staff.
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Date of stay: January 2020Trip type: Travelled as a couple
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Response from NewLucerne, Verkaufsleiter at Holiday Inn Express Luzern - Kriens
Responded 28 Jan 2020
Dear 124riane, thank you so much for your nice words regarding your stay with us. Such a pleasure to read and I will make sure, that Alina gets to read the information as well as the reception staff. Kind regards Ulla
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Jody S wrote a review Dec 2019
6 contributions4 helpful votes
We stayed her for 2 nights in October and couldn't find a problem !! Ailena was the girl who checked us in, very professional with attention to detail, this lady was very through with any questions we had about day trips,travel ,even best places to dine or visit while we were there. our visit was made perfect by this Lady, and the hotel was spotless and a stones throw from the train stop . Couldn't ask for better..
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Date of stay: October 2019
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1 Helpful vote
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Response from NewLucerne, Verkaufsleiter at Holiday Inn Express Luzern - Kriens
Responded 13 Dec 2019
Dear Josephine, thank you so much for your feedback - I am really thrilled to read your comments and that you enjoyed your stay here. We would be pleased to welcome you back. Kind regards Ulla
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keyme_3o3 wrote a review Dec 2019
Kota Bharu, Malaysia9 contributions1 helpful vote
Had a very bad experience here started with wasted 2 hours of our time during check-in process for a very unacceptable reason, they made a huge mistakes by CHECKING IN OTHER PEOPLE INTO THE ROOMS UNDER OUR RESERVATIONS!! Let’s begin with the worst one, which is dealing with the male receptionist with moustache, wearing white shirt with no name tag on him (on 07/12/2019 at around 7-8pm). Very unprofessional, obviously his laziness can be seen while he’s doing the job, rude & so unhelpful. We have 4 rooms on our reservations, and he said that he can only find a reservation for 1 room only in the system. Because of that, he refused to serve us by telling that we didn’t have “enough” rooms on reservations, even after we provided him with confirmation of the reservations showing exactly the confirmation number & list of guests. To make things worse, he even asked us to pull ourselves aside off the counter and keep on refusing to look on the matter or problem that it might have with our reservations repeatedly with a sour facial expression. Fortunately, at the next check-in counter was our friends, checking in 2 rooms on separate reservations than us (in total, all of us have 6 rooms). They had no problem with it, initially. After the male receptionist verbally pulled us aside off the counter, we went to that counter. Thankfully, the female receptionist was able to help us on our reservations. A very nice & polite lady. However, another problem arised. 3 of our rooms under our reservations (and of course under our names) had been given to other people who checked-in earlier. It was verified when one of my friends found someone in the room after opened the room door. So, the next episode of the drama began, which the receptionist called the rooms thru phone and asked them to come down to check-in counter. Most of them came down and were asked for their passports by the receptionist for verification. It turned out that they have not been checked in under their reservations, but instead under ours. How can such a mistake happened? Supposedly, all reservations are verified with customers ID or reservations confirmation presented in order to check-in. This is a safety & security matters & should not be handled lightly. And apparently, this hotel did not particularly take this matter seriously. To this extend, I am very pissed off especially to the male receptionist who refused us at the very beginning without even looking into the problem it might have, WHICH IS ACTUALLY CAUSED BY THEIR MISTAKES!! And of course, not a single apologize or smile or word coming from the male receptionist for the mistakes he did. So arrogant & rude. We can see him keep on going here & there in front of us, but of course not even looking at us. Not at all! Only the female receptionist who did apologize to us & sort everything out for us & those customers who also affected by this. Really appreciate her effort. We settled everything at around 9pm after 2 hours waiting. All of us were too tired already as we had a delayed flight from London earlier. So, we just take our room keys and went to our room. This will be our last time staying here. As compensation for this serious mistakes by them, we were only offered a drink. Just a drink! Oh come on, a drink can’t compensate the trouble you caused us! Better just keep it in your fridge. Is there anybody here can tell us if we can lodge to police or any legal body for what happened to us? This is a matter of safety & security. Thank you in advance.
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Date of stay: December 2019Trip type: Travelled with friends
1 Helpful vote
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Response from NewLucerne, Geschäftsführer at Holiday Inn Express Luzern - Kriens
Responded 13 Dec 2019
Dear keyme_3o3 Thank you for your feedback regarding your stay in our hotel. I’m very sorry to hear about the mentioned situation and would like to apologize for your experience at the check-in. Please be assured that I will review all internal processes and solve all mentioned issues in order to avoid such problems in the future and to handle all of our check-ins with a high quality standard as usual. Privacy and security of our guests belong to our highest priority. I would be pleased to review your stay in our hotel personally with you. Please do not hesitate to contact me directly via phone at the hotel or send me your direct contact details per email to info@hiex-luzern.ch. I sincerely trust that we will find a good common solution of understanding. Sincerely Philipp Hächler General Manager
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PRICE RANGE
US$106 - US$178 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of LucerneLucerneKriens
NUMBER OF ROOMS
160
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Frequently Asked Questions about Holiday Inn Express Luzern - Kriens
Which popular attractions are close to Holiday Inn Express Luzern - Kriens?
Nearby attractions include swissporarena (0.8 km), Militaermuseum.ch (0.8 km), and Hallenbad Allmend Luzern (0.6 km).
What are some of the property amenities at Holiday Inn Express Luzern - Kriens?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Holiday Inn Express Luzern - Kriens?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Luzern - Kriens?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Holiday Inn Express Luzern - Kriens?
Conveniently located restaurants include Osteria Pizzeria Enzian, Kuonimatt Steakhouse & Pizzeria, and La Grotta.
Are pets allowed at Holiday Inn Express Luzern - Kriens?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Holiday Inn Express Luzern - Kriens?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Romanian, and Swedish.
Are there any historical sites close to Holiday Inn Express Luzern - Kriens?
Many travellers enjoy visiting Museggmauer (3.0 km), Nadelwehr (2.7 km), and Town Hall (2.8 km).
Is Holiday Inn Express Luzern - Kriens accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.