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Sheraton Okinawa Sunmarina Resort

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Sheraton Okinawa Sunmarina Resort
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532 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Singapore, Singapore
Reviewed 1 week ago via mobile

New and clean facility next to a beautifully quiet beach. Warm and tentative staff, to your typical Japanese standards. I think the overall hardware of the resort is well maintained and the resort staff are very nice, but not everyone is informed about the hotel's facilities or nearby choices of restaurants/activities to be helpful to hotel guests, which can be...

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Helpful?
Thank pinkshrimp825
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “pinkshrimp825”, Thank you for choosing Sheraton Okinawa Sunmarina Resort and for your kind words even though your stay started off a little bumpy. We appreciate your kindness in giving us a chance to get things in order and are happy to hear that the remainder of your stay was satisfactory. Please do come back for the tropical island summer...

Zushi, Japan
Reviewed 2 weeks ago via mobile

The must-get & enjoy is the resort passport that allows you to enjoy indoor pool swimming, the big public bath + sauna, sea kayaking for very reasonable price. What you should miss is that once you get the passport, it will be valid for your entire stay until you check out. Although you need to buy the passport for your...

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Helpful?
1Thank 2800PDA
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “2800PDA”, Thank you for staying with us and for purchasing the Resort Pass. We are happy to know that you enjoyed our newly opened facilities and look forward to welcoming you back to the resort, hopefully very soon as our outdoor Garden Pool and waterslides will open very soon to kick off our on-season! Best regards, Jean-Raphael Felus General...

Reviewed 17 February 2017 via mobile

We stayed here during the winter so a few of the areas of the hotel were under construction. The beach was really nice although not warm enough for us to swim at. They had a cool light show every night inside the main atrium area. Also the buffets were great! We had dinner and breakfast there, if your hungry it's...

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Helpful?
Thank Jessica M
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Jessica M”, Thank you for staying with us at Sheraton Okinawa Sunmarina Resort. Our expansion project will be completed next month with the opening of the Chapel, and on-season operations will commence mid-March. Please come back to enjoy the hot island summer and the many water sports & activities we have to offer. We look forward to welcoming you...

Hong Kong, China
Reviewed 13 February 2017

It was a wonderful vacation at Okinawa and stay at the best Sheraton Sunmarina Resort. Even though it was not suitable for water activities but the fantastic view and environments made you feel relax and enjoy. Especially staying at the top floor with the wonderfully balcony and see view, watching the sun set and walking on the beach. No need...

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Helpful?
Thank qchoy
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “qchoy”, Thank you for your 5-star review! We are very happy to know that your family vacation was satisfactory, and look forward to welcoming you back as you said, in the summer perhaps to enjoy the hot climate and the many different kinds of water sports and activities we offer at the resort. Best regards, Jean-Raphael Felus General Manager

Singapore, Singapore
Reviewed 27 January 2017 via mobile

What a beautiful hotel & excellent services from the hotel staff/frontliners. Staff at the front desk spoke good English, polite, attentive and were very helpful. Had some issues with opening the safe and they sent someone up to our room in less than 10mins. When we approached them for direction to places, the staff googled and give us printout of...

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Helpful?
Thank JessYapSg
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “JessYapSg”, Thank you for staying with us, and for your kind compliments towards our team members. Nothing can be more rewarding and encouraging than the positive comments received from our valued guests, and it makes me proud to work with such a great team. We will continue to try our best in serving guests with our Sheraton hospitality, and...

Hong Kong, China
Reviewed 14 January 2017 via mobile

Travel to Tokyo was always my first choice before I get married. After my role has been changed to be a mother of a kid, I prefer to travel in somewhere less shopping malls, more beautiful mountain and sea. And so that was my first time to travel to Okinawa as a famous family vacation destination. This hotel was impressed...

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Helpful?
Thank Cathy_ng719
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Cathy_ng719”, Thank you for spending your family vacation with us. We are glad to know that your time at the resort and on the island was fun and memorable. Our new facilities and activities are expected to open very soon and we hope that you will be back to try them all out! Thank you again and we look...

Reviewed 4 January 2017

I stayed one night at Rm 903 on Jan 3; my wife is having birthday today. However the overall service is a negative surprise. First bad experience happens to me is that I rush to toilet upon room entry but the water came from the toilet cleansing device is a cold one; this is my first time ever has cold...

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Helpful?
1Thank Henry T
JeanRaphael, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear Henry T, Thank you for staying at Sheraton Okinawa Sunmarina Resort and for sharing your experience. I regret that we could not make your stay a memorable one and I sincerely apologize for the inconveniences caused. The team and I will fix the issues mentioned and make sure that what happened to you does not happen again. On another...

Reviewed 3 January 2017 via mobile

I stayed for 2 days with my babies in Sunmarina Resort. All staffs were very kind and warm. Especially, Masako Bargamotov was very kindly and helpfully person for reservation. We stayed very comfortably due to upgrading a room type. If I go to Okinawa again, I will make a reservation again.

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Helpful?
Thank sindy5
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “sindy5”, Thank you for your kind words towards our staff. We are happy to know that your stay with us was comfortable and hope that you took home many great memories of the resort and of the island. We look forward to receiving your reservation for a return stay soon! Best regards, Jean-Raphael Felus General Manager

Reviewed 2 January 2017 via mobile

We stayed in an Ocean Masionette,excellent view,spacious room with balcony.Service was awesome. They also have 24hrs coin laundry which i found extremely helpful. The only drawback was they have limited food options in the menu. Even the buffet was repetitive. We stayed for 5 nights & they had the same buffet menu everyday.....be it drinks,desserts or main course. That was...

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Helpful?
Thank Tanvi S
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Tanvi S”, Thank you for choosing to spend your family vacation with us and we hope that you made many great memories of your time at the resort. We appreciate your comments on our restaurant menu and acknowledge that this is an area which needs to be worked on as dining may be one of the most important factors,...

Hong Kong, China
Reviewed 6 December 2016

This resort is newly acquired by Sheraton since Jun 2016. Gym and swimming pool are under construction. However you still have a private beach and other facilities like basketball court, beach football and volleyball, golf putting holes, and various water sports. Room is spacious, clean and newly furnished. Every room has a balcony with sea view. However the sea view...

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Helpful?
1Thank Larry Y
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Larry Y”, Thank you for staying with us and for sharing your holiday experience. We apologize for the inconvenience caused this time while property enhancements are being made. Please know that we are trying to speed up the construction process in every way possible and hope that by early 2017 we will have everything complete, including the chapel. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Okinawa Sunmarina Hotel is a luxury resort located beachfront at Onna-son, approximately an hour's drive from Naha Airport on Route 58. All rooms have a magnificent ocean view, and the hotel provides a choiceful range of marine and beach activities. ... more   less 

Additional Information about Sheraton Okinawa Sunmarina Resort

Address: 66-1 Fuchaku, Kunigami-gun, Onna-son 904-0494, Okinawa Prefecture (Formerly Sunmarina Hotel)
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Kunigami-gun > Onna-son
Price Range: €132 - €574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Okinawa Sunmarina Resort 4*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Priceline, Travelocity, Agoda, Ctrip TA and JAPANiCAN so you can book your Sheraton Okinawa Sunmarina Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Sun Marina
Sheraton Okinawa Sunmarina Resort Okinawa Prefecture/Onna-Son, Japan
Hotel Style:
#6 On the Beach Hotel in Onna-son
#6 Spa Hotel in Onna-son
#6 Romantic Hotel in Onna-son
#7 Luxury Hotel in Onna-son
#10 Family Hotel in Onna-son
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Okinawa Sunmarina Resort staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Okinawa Sunmarina Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice sea view with balcony at the top floor!”
 of 5 bubbles qchoy, 13 Feb 2017 | Read review
“high floor wins. Rooms nearer the beach provide better sea view.”
 of 5 bubbles Larryscyu, 5 Dec 2016 | Read review
“All rooms have a sea view but the higher the better the view.”
 of 5 bubbles OlddogHK, 27 Nov 2016 | Read review
“High floor is better for the view. hotel aligh to west-east, if you want to see nice sunset from room should ask for west side.”
 of 5 bubbles bou156, 12 Oct 2016 | Read review
“maisonette rooms are recommended.”
 of 5 bubbles Saikat36, 3 Sep 2016 | Read review
5 of 5