We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Sierra resort Hakuba

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hotel Sierra resort Hakuba
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

354 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Sierra resort Hakuba
See the most recent reviews
Showing 134: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2015 via mobile

Want to write this review to let future travelers to Hakuba know: this hotel is absolutely GREAT. What sets it apart is not just the range of facilities but the staff that is so so very friendly, accommodating and just the best I have seen in recent times. From Mike, who picked us up at the JR Hakuba station and... More 

Helpful?
6 Thank Vince R
SierraWork, Front desk at Hotel Sierra resort Hakuba, responded to this review

Dear Mr. Vince R, Thank you for your staying with us and learning the name of our staff!! We hope to see you again;) by new staff, Sae More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2015 via mobile

Good resort, facility and staff ! Convenient to go to the ski place and restaurants! Wonderful views and totally relaxing atmosphere! Free snacks in the front , you could eat anytime! You may also bring the pet with you because of the pet hotel nearby! Touching service and will love to come again !

Helpful?
1 Thank Vivian C
SierraWork, front desk at Hotel Sierra resort Hakuba, responded to this review

Dear Mr,Vivian C, Thank you for your staying with us! We are looking forward to see you again. It will be good with your pretty pet;) Sae More 

Brisbane, Australia
Level Contributor
158 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 276 helpful votes
Reviewed 27 March 2015

We were greeted at the Happo One bus terminal as our bus pulled up and taken back to the resort in the complimentary hotel shuttle, we were greeted and checked in ASAP, we were shown all the facilities of the resort. After 2pm everyday there is complimentary red and white wine in the wine lounge downstairs, over looking the deck... More 

Helpful?
6 Thank lovetotravel_4075
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 March 2015

We stayed for 10 nights during the (end of the) skiing season in March 2015. We stayed in the 'old wing' of the hotel and it was great - no need of refurb in our eyes! The beds were comfortable, the view was great, it was quiet, everything about the room was good. Very happy with our rooms. The minor... More 

Helpful?
2 Thank NickWoolwich
Shanghai, China
1 review
Reviewed 3 March 2015

We had a great time stayed in the hotel a whole week as winter holiday last Feb. My kids they enjoyed the ski and snowboard sports. The hotel provided reserved hotel shuttle bus send and pick us everyday to the ski school which so convenient for us. My husband enjoyed the hotel facilities, the beautiful view and totally got refresh... More 

Helpful?
Thank Sophia_Wei_LI
Hong Kong, China
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2015

We recently stayed at the Sierra Resort for our first family holiday in Japan to experience the snow. Our stay in the hotel didn't disappoint and I want to say a huge thank you to all of the staff at Sierra- they were amazing - fabulous fabulous service and it really made our holiday a real treat!! Nothing was too... More 

Helpful?
1 Thank BecinHK
Norwich, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 February 2015

We have just spent a week here and the hotel is lovely. The rooms are a bit worn, but I hear much less so than most other hotels in Hakuba. The staff are friendly and knowledgeable, and the food is good. There are a few bottles of free wine in the evenings, but if you're not there at 5 on... More 

Helpful?
2 Thank Caro371
Vancouver, Canada
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 February 2015

My family and I stayed here for 4 nights during our ski holiday in February. We had such a lovely time at this hotel. What made it so special is the staff at this hotel. They go out of their way to assist and make you feel so comfortable. Admittedly this resort is located at least a 10 min drive... More 

Helpful?
Thank travel+£=funlife
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2015

Fully agree with the others, who reviewed the hotel as excellent. Very helpful and friendly staff, big rooms, comfy beds, amenities, bus to the slopes, Onsen, surrounds - all excellent. Admittedly it is a little isolated in the middle of nowhere, but the bus transfers are frequent and quick. With the two restaurants one has some choice in regards to... More 

Helpful?
Thank Michael K
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2015

great staff very helpful, the resort is nice and well connected to all the ski places by bus, the onsen is great, the hotel staff go out of their way to make ur stay great, would definately stay again, breakfast is good, dinner options limited but what is available in the hotel is very good

Helpful?
Thank jsmnik

873 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (301)
Viewed
Room/Suite (16)
Viewed
Hotel & Grounds (104)
Viewed
Dining (25)
Viewed
View from Room (6)
Viewed
Bathroom (7)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (8)
Viewed
Other (134)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (508)
Viewed
Amenities (218)
Viewed
Other (84)
Viewed
Double Room (64)
Viewed
Dining (14)
Viewed
The Hotel (70)
Viewed
Twin Room (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (64)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (15)
Viewed
Dining (12)
Viewed
Room/Suite (6)
Viewed
Bathroom (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hakuba-mura hotels
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#4 of 99 in Hakuba-mura
200 reviews
Hakuba happou Onsen
Hakuba Highland Hotel
Hakuba Highland Hotel
#3 of 99 in Hakuba-mura
119 reviews
Show Prices
Show Prices
Show Prices
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#13 of 99 in Hakuba-mura
93 reviews
Hakuba happou Onsen
Hotel Hakuba
Hotel Hakuba
#17 of 99 in Hakuba-mura
125 reviews
Hotel Mont Blanc Hakuba
#20 of 99 in Hakuba-mura
108 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Spa
  • Free Breakfast
  • Pool
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: €185 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Orbitz, Travelocity, JAPANiCAN, Rakuten and Odigeo so you can book your Hotel Sierra resort Hakuba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba Hakuba-Mura, Japan - Nagano Prefecture
Hotel Style:
#1 Luxury Hotel in Hakuba-mura
#1 Onsen Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#7 Best Value Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Sierra resort Hakuba staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for skiing holidays!”
 of 5 bubbles jdf21st, 23 Jul 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
 of 5 bubbles Fr0mHawaii, 29 Mar 2016 | Read review
“do not forget your towel when going to the onsen , there are non there :)”
 of 5 bubbles anamorar8, 29 Mar 2016 | Read review
“near to the onsen is convenient”
 of 5 bubbles 326stewb, 20 Mar 2016 | Read review
“east wing was lovely, with a foot onsen with free iced coffee out on the far balcony.”
 of 5 bubbles skyezee, 15 Mar 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay