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Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
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382 Reviews from our TripAdvisor Community

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Showing 148: English reviews
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London, UK
Reviewed 2 days ago NEW

We booked the Junior Suite for our family of 2 adults and 2 seven year olds. Plenty of space for us all. The bathroom is a bit on the small side, though it is just the shower and sink, so it wasn't cramped. The shower was amazing! The strong water pressure and on demand hot water was a godsend after...

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Thank 6ethere
Perth, Australia
Reviewed 1 week ago

Stayed for 3 nights in January 2017, family with kids aged 9 and 11. The hotel staff a very friendly, efficient and most speak English very well. The best things about the resort: (1) great facilities that suit families, our children happily played pool and table tennis, they loved the free icy poles / ice creams; (2) breakfast buffet was...

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2Thank unhappyfamily886
Paris, France
Reviewed 3 weeks ago via mobile

Our stay at sierra resort was perfect . The facilites in the resort are unbeatable , You have all you need to enjoy your stay. The rooms are spacious , nice and with a beautiful view on the garden . The breakfast is good , at afternoon you have all you need for a light meel for free ( rice...

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Helpful?
Thank ryo85
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear ryo85, Thank you very much for your positive review. We are glad to know that you had a wonderful stay in our resort. It is a pleasure for us to give the best that we can. Get well soon. We hope you'll come back and visit us again. Best regards, Michelle Ramos Sierra resort Hakuba

Gold Coast, Australia
Reviewed 4 weeks ago via mobile

I stayed at the Sierra Hotel from 5th to 13th Jan 2017 with my 2 young sons. We picked the hotel based purely on TripAdvisor reviews which were totally correct. I cannot fault the Sierra hotel, in particular for families. Any negative reviews about this hotel are totally misguided, the experience was second to none and we will definitely be...

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Helpful?
Thank CraigCarson43
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time to review our resort. We are so happy to know that you had a wonderful stay with your family in Sierra resort. And, thank you for trusting Tripadvisor! See you again in Hakuba.. Best regards, Michelle Ramos Sierra resort Hakuba

Sydney, Australia
Reviewed 4 weeks ago via mobile

Exceptional service from all staff with great communal areas to relax in. The hotel is luxurious with free food and drinks in most rooms. Staff are very welcoming and always ready to help with any questions including restaurant reservations, travel arrangements and other bookings. I really enjoyed staying here and will definitely be back soon!

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Helpful?
Thank Natasha21220
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your positive review. We are glad to know that you had enjoyed your stay in our resort. It is a pleasure for us to give you a memorable stay! We are looking forward to meeting you again. Best regards, Michelle Ramos Sierra resort Hakuba

Sydney, Australia
Reviewed 17 January 2017 via mobile

The staff were fantastic, really went out of their way to find a doctor for us on a Sunday, cannot thank the girls at the desk and shuttle bus driver enough for their care and attention. We were very appreciative of the staff being able to communicate so well in English. The junior suite was well appointed and roomy enough...

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Helpful?
Thank Hfamilyonholiday
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for the positive review. We are glad to know that you had a wonderful stay in Sierra resort. How are you feeling now? we hope your are feeling well. We are looking forward to seeing you again. Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed 16 January 2017 via mobile

My wife and I stayed here for 6 nights with my son and his two friends. From the moment we arrived to the day we left the staff could not do enough to make our stay a highly enjoyable one. We were greeted at the station and taken by free shuttle to the Hotel where they swiftly took our bags...

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Helpful?
Thank Robert J
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time. We appreciate your review. We hope you would come back and stay with us again. Best regards, Michelle Ramos Sierra resort Hakuba

Belo Horizonte, MG
Reviewed 12 January 2017 via mobile

I would definitely say my stay was just ok. I had much better impressions from the hotel website and photos than when I arrived in it. Do you know the feeling of being in a place different from what you booked or expected, that is what we thought. I had to go to their website to compare the photos to...

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Thank Rgreficce
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to review your comments with the management in an effort to improve the...

Singapore, Singapore
Reviewed 3 January 2017

My family and I had a very good stay at Hotel Sierra. Service was good although we were given different information by different staff at the reception about certain queries related to transport. Other than that, we fully enjoyed the free shuttle service that brought us to the various restaurants for dinner. We used the private onsen twice during our...

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Helpful?
Thank toffeebee
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your review. We will be using your review as an example in upcoming staff training programs so that our employees can better understand how their actions can impact the guest experience. We are glad to know that you had a great time skiing in Hakuba and we truly appreciate your feedback. We look forward to...

North Point
Reviewed 31 December 2016

The place is relaxed and service is really great! Real nice resort and prepared a lot of things for you even they provide some light supper and drinks for free. Though it is not ski in resort, we enjoyed most as it is quite and cosy resort!

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Helpful?
Thank Kelvin C
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us and we aim to please our guests in every way. Hope to see you again! Best regards, Michelle Ramos Sierra resort Hakuba

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: €149 - €437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba Hakuba-Mura, Japan - Nagano Prefecture
Hotel Style:
#1 Onsen Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#1 Luxury Hotel in Hakuba-mura
#8 Best Value Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sierra resort Hakuba staff and other travellers.
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Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suite is great if you're a 2 adult, 2 child family”
 of 5 bubbles 6ethere, 26 Feb 2017 | Read review
“Great for skiing holidays!”
 of 5 bubbles jdf21st, 23 Jul 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
 of 5 bubbles Fr0mHawaii, 29 Mar 2016 | Read review
“do not forget your towel when going to the onsen , there are non there :)”
 of 5 bubbles anamorar8, 29 Mar 2016 | Read review
“near to the onsen is convenient”
 of 5 bubbles 326stewb, 20 Mar 2016 | Read review
5 of 5