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Shiga Palace Hotel

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81 Reviews from our TripAdvisor Community

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Showing 49: English reviews
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Reviewed 5 days ago NEW

I stayed at the Shiga Palace hotel on a snowboard trip with my family in March. This was my first stay at the hotel and I was completely blown away by the hospitality that we were shown. The hotel staff was beyond friendly, always greeting us and accommodating us with all of our needs. They have the option of renting...

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Helpful?
Thank Sarah H
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello Ms. Sarah, We appreciate you taking the time and writing such a wonderful review about us! We are very delighted to hear that you loved your stay and amenities we offer. It's important to us to keep our guests satisfied and relaxed because we want everyone to feel home away from home. We thank you again for choosing Shiga...

Reviewed 5 days ago NEW

Friendly staff, clean rooms, great food, we went snowboarding and it was walking distance or we could take shuttle to the lift, snowboarding equipment was available for rental right at the hotel. I brought my family and we all had a great time. This is a great place to come for a family vacation!

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Helpful?
Thank Anita H
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

G'day Ms. Anita, Thank you very much for your lovely review! We hope to meet you and your family here soon again! Warm regards.

Ewa Beach, Hawaii
Reviewed 5 days ago NEW

It was really comfortable here and had an really friendly staff. One of the many great thing about this hotel is that it offers is an free shuttle to the ski area and there is even a place to rent ski equipment in the hotel. The hotel offers two meals a day which is absolutely amazing and delicious! I would...

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Helpful?
Thank _sharonhigashi
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Thank you for your wonderful feedback! We are delighted to hear you had a comfortable stay with us! Hopefully we will see you at Shiga Palace Hotel on the next winter season!

Haleiwa, Hawaii
Reviewed 5 days ago NEW

Such a great time with my friends and family! The hotel is right next to the lifts to the mountain! It's so close you don't even need to take the free shuttle, but they offer it anyways! They have snowboard & Ski gear to rent and a Onsen whenever you want after a long day in the snow! Food was...

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Helpful?
Thank stermaneric808
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello Stermaneric, We appreciate you taking the time and sharing your experience with us. Thank you for the compliments on our location, food, ski hire, onsen and staff. We are very happy that you and your family enjoyed your stay with us and looking forward to host you again.

Ramt Gan, Israel
Reviewed 1 week ago

Very friendly staff, good meals and excellent Onsen. The hotel is clean and has an amazing view to the mountains. Close to ski areas and free parking. You get a very good value to your money. We had a great time there. Recommended!

Review collected in partnership with this hotel
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Helpful?
Thank Jacob V
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Good day Jacob-san! Thank you so much for your very kind review of our hotel! We are so happy you've had a very delightful experience staying with us and grateful for how you feel about our onsen, the meal and the staff. It's important to us to keep our guests satisfied and relaxed because we want everyone to feel home...

United Kingdom
Reviewed 2 weeks ago via mobile

Wonderful location, great for skiing right up to the door. Very helpful staff. Clean and well appointed rooms. Take a trip up to the Crumpet Cafe on the cable car. It's simply beautiful. Would definitely recommend for friends and family with or without children. Very family oriented.

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Helpful?
Thank JacqME
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello Ms. Jacq! Thank you not only for being our guest but also for your very kind review of our hotel! Feeling right at home is what we strive for because your comfort is very important to us, from our convenient location in the in between 2 great slopes of Mt. Yokote and Kumanoyu to the dedicated service of our...

Hong Kong, China
Reviewed 2 weeks ago

This is my 2nd trip to Shiga Kogen. Since it's already April and I have to find a ski resort with guarantee snow conditions. Yes it's low season and the snow condition is somehow out of my control, yet I can still enjoy the peaceful environment in this hidden gem after whole day skiing. With very friendly staff and delicious...

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Helpful?
Thank sway_y
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello Mr. Sway-y! Thank you so much for choosing Shiga Kogen again for your ski/snowboard trip. Yes, we are lucky to have good volume of snow even at the start of April (Spring). We couldn't be happier to see your entire relaxing experience from start to finish had been very delightful and our friendly staff was of great assistance to...

Toowoomba
Reviewed 2 weeks ago

We stayed at the Shiga Palace Hotel 2 weeks ago and we were very impressed with the level of service we received. The hotel provided us with a private transfer from Nagano, where we were picked up by 2 staff members, Nishi and Espen, who treated us like royalty, even going out of their way to find an international ATM...

Review collected in partnership with this hotel
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Helpful?
Thank Charles S
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello Mr. Charles & family! Thank you so much for such a nice review of your stay at our hotel. You picked the right timing for your visit as it is not so crowded and snow quality & volume is still good. Thanks too, to your travel consultant for updating us of your itinerary that helped us made the schedule...

Hong Kong, China
Reviewed 3 weeks ago

We recently spent 7 nights at the Shiga Palace Hotel and had an awesome stay. Definitely the best thing about this hotel is Zen, the hotel manager. She made us feel very welcome and went above and beyond the call of duty. Examples of this include picking us up from Nagano station (over 1 hour away) as we were arriving...

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Helpful?
Thank DavG533
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello & G'day Mr. Dav! Thank you so much for such a detailed and great review. We're glad you and your family enjoyed your stay. As for the transportation within the resort area, hopefully we can find solution for that in the near future. If there will be more visitors coming to Shiga Kogen no doubt we will take that...

Rome, Italy
Reviewed 3 weeks ago

We traveled in a group of 7 people, with rental car from Tokyo. Mixed group of Japanese and foreign residents of Japan, and have been welcomed by a multilingual and incredibly lively and helpful Zen, one of the persons in charge of the reception. The rooms were good, very warm (almost too much, despite the -7C outside), comfortable beds, and...

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Helpful?
Thank Marco S
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hi Marco-san! Thank you so much for the wonderful review and thanks too for choosing to stay with us. Yes, if you're living in Japan and coming by car is a great help if you want to explore the other side of the mountain. But for those who can't, no worries. The bus stop is just in front of the...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
Things to do
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Shiga Palace Hotel♪ A place where the sun creates a soft and gentle glow. A rich interior offers a relaxing ambience. Enjoy the high country of Japan,feel special in this place of peace and tranquility. The service that we offer is sincere,pleasant and comfortable. It is a perfect blend with the peace and tranquility of Shiga Kogen.■Capacity/600 persons ■Guest Rooms/80 rooms■Dining Area 600 seats ■Restaurant 40 seats■2 Large Onsen/Men 40 persons・Women 40 persons■Large Banquet Hall ■Sundry Shop ■Game Corner ■Coffee Shop■Restroom fof Physically Challenged ■Medical Clinic ■Parking Lot★Hotaru Onsen★ an area rich in hot springs,offering an abundance of pure natural water. The warmth of the hot springs,available 24 hours a day, will refresh your skin and relieve you of the weariness of travel. There are two larges baths and spacious washing areas. The calming openness will create a time of peace and relaxation for you.■Quality of the water : 100% pure natural hot springs■Benefits : relieves tension, muscular pain, joint pain, shoulder aches, fatigue,chronic digestive system conditions, skin inflammation, diabetes ... more   less 

Additional Information about Shiga Palace Hotel

Address: 7148 Hirao | Kumanoyu Hotaru Onsen, Shimotakai-gun, Yamanouchi-machi 381-0401, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Shimotakai-gun > Yamanouchi-machi > Yudanaka shibu Onsen , Shigakougenhoppo Onsen , Kumanoyu Onsen
Price Range: €104 - €238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shiga Palace Hotel 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Shiga Palace Hotel Japan/Yamanouchi-Machi, Nagano Prefecture
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Yamanouchi-machi
#2 Spa Hotel in Yamanouchi-machi
#11 Best Value Hotel in Yamanouchi-machi
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Questions & Answers

Here's what travellers have asked, with answers from Shiga Palace Hotel staff and other travellers.
1 question
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Sydney, Australia

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Questions? Get answers from Shiga Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floor for better mountain view”
sway_y, 13 Apr 2017 | Read review
“Don't have any reason to believe some rooms are better than others”
502MarcoS, 4 Apr 2017 | Read review
“Ask Zen for advice.”
ronig616, 9 Mar 2017 | Read review
“Higher floors have less noise.”
kellyzhxw, 18 Jan 2017 | Read review
“get the front rooms to get a ggreat veiw of the alps”
maryaidineg, 13 Apr 2016 | Read review
5 of 5