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After staying in your hotel 6-8 times in the past with no issues, this trip we found the service to be awful. Front desk leaves you stand there waiting while one person is on the phone and the other is putting sweatshirts on hangers. The...More
Response from CarterCasino, Marketing at Potawatomi Carter Casino HotelResponded 13 February 2018
First off, we apologize for the service you experienced at the hotel and our restaurants on your latest trip to our facility. We strive to give our guests the best guest service experience possible and obviously we did not reach our goal. Nonetheless, we appreciate...More
This casino was very accommodating with parking right off the trail! Nice rooms, clean hotel, great breakfast, even won a little money! The only area that needs some work in the bar area with a very unfriendly bartender. She seemed overwhelmed and not smiling at...More
Response from CarterCasino, other at Potawatomi Carter Casino HotelResponded 29 January 2018
We're happy to hear that you took full advantage of our beautiful, scenic setting in the Northwoods. Being located right on the snowmobile/UTV/ATV trails is a unique benefit for our guests. We apologize that your bartender was not as welcoming as the rest of our...More
This is one of the nicest hotels that I have ever been to! The rooms are appointed very well. The doors to the rooms close quietly (this is very important to me). The pool and spa area are exceptional in their cleanliness. We are looking...More
Thank Karen J
Response from CarterCasino, other at Potawatomi Carter Casino HotelResponded 23 January 2018
It's great to hear that you enjoyed your stay! We are looking forward to having you back in May. We would love to hear your take on one or both of our restaurants. See you soon.
My last review was the Hotel portion back in 2009, since then a total remodel has made the Hotel part into a 4 or 5 star location. This past trip included the "new years eve bash" in the Bingo hall, which included a "Prime rib...More
Response from CarterCasino, Marketing at Potawatomi Carter Casino HotelResponded 9 January 2018
In reading your review, we were sorry to hear that you did not enjoy your meal. We're glad to hear that you were pleased with the hotel renovation since your last stay. Hearing that our guests enjoy the completed renovation is very encouraging. It was...More
Friendly people, great hotel rooms ( really ), and nice facilities. I don't gamble much- but liked the place regardless. The restaurant could use some up dating away from the too basic "rustic" look and make it a bit more more lux, but it's still...More
Response from CarterCasino, Marketing at Potawatomi Carter Casino HotelResponded 4 December 2017
Thank you for submitting your view of our facility. We're sorry to hear that our restaurant design did not meet your standards but we are very pleased to hear that you enjoyed your stay. In the recent renovation of our hotel, we wanted to create...More
Response from christine102262 | Reviewed this property |
The hotel can answer your questions about rates, but let me say you are going at the perfect time of year - the fall leaves will be changing and when you want a little break from the casino, just a drive around the... More
The hotel can answer your questions about rates, but let me say you are going at the perfect time of year - the fall leaves will be changing and when you want a little break from the casino, just a drive around the countryside will be well worth it! The trees will be multi fall colored and the lakes will be crystal blue, it ought to be beautiful!