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Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Agoda.comUS$108*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$131*
US$108*
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US$110*
US$110*
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Quy Mill Hotel & Spa, Cambridge, BW Premier Collection
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752 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Start your review of Quy Mill Hotel & Spa, Cambridge, BW Premier Collection
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Wokingham, United Kingdom
Reviewed yesterday NEW

Unusual hotel made up of the main house and converted outbuilding we had a room in the outbuilding room was of a reasonable size major problem no outlook other than a large bank of bushes less than two feet from the windows which made the room dark, and impossible to have the windows open due to the midges and other...

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Helpful?
Thank Brian_Jill2015
matlock
Reviewed 2 days ago NEW

Stayed here over the Whitsun Bank holiday 2017 . Firstly, I would go back . The pool is a huge plus for the kids . The food is a huge plus for the adults. (Please read on) The beer is well kept. A nice pale ale and Peroni on tap and wine from £20 a bottle . The staff are...

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Thank Brooks56
Essex, United Kingdom
Reviewed 3 days ago NEW

Had to write a review for this place as we stayed here because of the Spa and have to say pretty disappointed. The stay cost us £240 for double room with use of the Spa, really wouldn't say its worth that. The Spa is a little run down, with staff that congregate by the front desk whilst rubbish piles up...

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Thank jamiefrayne
Bedford, United Kingdom
Reviewed 1 week ago NEW

We were a group of 4 girls on a 2 night spa package. Rooms were nicely situated near to the spa which is on site and the beds were very comfortable. Lovely food served in the restaurant. All staff at the hotel / spa were friendly and helpful. Would recommend for an excellent value and relaxing spa break.

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Helpful?
Thank Andy N
Reviewed 1 week ago via mobile

Nice location, nice hotel. Very busy with conferences. Food was well presented. Conference room ok. Shame the parking made it difficult to unload / load as the drop off area was closed for the Rolls Royce owners club. I've been to better hotels more suited to conferences.

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Helpful?
1Thank Neil S
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your comments and glad you enjoyed the hotel, food and conference. Please do accept our apologies for any inconvenience whilst parking. We have 150 free parking places with an overflow parking facility for many more. Parking was restricted in the courtyard, but cars and taxi's were able to use as normal for guest drop off and...

Reviewed 1 week ago

There appeared to be a inhouse staff feud between the reception staff and the kitchen staff. We had booked in good time and had checked details the day before. Our table was laid up, but the kitchen staff denied all knowledge of our booking. The person concerned was anything but helpful, and needs a bit more training in customer relations....

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Helpful?
1Thank tulo28
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your comments and for taking the time to highlight your concerns. We have addressed the issues with the relevant department heads to ensure any such lapses do not happen again. I can assure you that nothing is frozen. Please feel free to email me directly, tony.murdock@cambridgequymill.co.uk to discuss this further.

Suffolk, United Kingdom
Reviewed 1 week ago

We thought it prudent to ring and book a table in the Celtic Bar as there were going to be six of seven of us meeting up for a catch-up. So we did. Trouble is, when we arrived on the day there was no record of our booking. Very poor show which also put the staff in the Celtic Bar...

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Helpful?
Thank Mike A
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for...

Reviewed 2 weeks ago via mobile

Ok. Nice room but £190 For a superior room which had a chipped bath??? My daughter paid the same and had far better room! Right near outside door which slammed all night with people in and out. Not what you'd expect for the money. Not bad but way way overpriced.

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Helpful?
Thank Sabina K
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you your comments have been addressed with the relevant department heads to ensure issues raised are rectified. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary

Ely, United Kingdom
Reviewed 2 weeks ago via mobile

Enjoyed a catch up with with ex work colleagues, Afternoon Tea is perfect - fresh well presented sandwiches, scones and cakes with friendly and attentive staff who were happy to replace empty teapots. We were not rushed as we sat chatting and enjoying a catch up. Reasonably priced. Will definitely return.

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Helpful?
Thank EMAS
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

Reviewed 2 weeks ago

Having been let down by another hotel I found my self in the position of trying to find a venue that could accommodate and cater for 20+ guests for my wife's big number birthday. A friend suggested Quy Mill after having attended some work conferences there. After a brief email and phone conversation Quy Mill managed to find rooms for...

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Helpful?
Thank Chris H
TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review

Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and were glad we could help accommodate you party. We look forward to welcoming you all back for another enjoyable visit.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Whatever you expect from a four star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Quy Mill Hotel & Spa! Once an historic watermill, Quy Mill Hotel & Spa is a secluded haven which offers charming hotel accommodation in Cambridge, award winning 2 AA Rosette food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons. Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge wedding. Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day's business is concluded - available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous 'five acre field' and Quy Mill Hotel & Spa has become their first port of call when looking for places to stay in Cambridge. All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here. Welcome to Quy Mill Hotel & Spa. We promise to provide everything you would expect from a luxury hotel in Cambridge - and much much more! ... more   less 

Additional Information about Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Address: Hotel & Spa, Cambridge, BW Premier Collection Church Road, Stow Cum Quy, Cambridge CB25 9AF, England (Formerly BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa)
Region: United Kingdom > England > Cambridgeshire > Cambridge > Stow Cum Quy
Price Range: €97 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quy Mill Hotel & Spa, Cambridge, BW Premier Collection 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Best Western Cambridge
Cambridge Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Quy Mill Hotel & Spa, Cambridge, BW Premier Collection staff and other travellers.
6 questions
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Chester, United Kingdom
Truro, United Kingdom
8 months ago
Chester, United Kingdom

See all questions (6)

Questions? Get answers from Quy Mill Hotel & Spa, Cambridge, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay in the outbuildings/converted sheds”
Brian_Jill2015, 29 May 2017 | Read review
“Query when booking a twin bedded room that it is not the 'easy access room' if not required”
ValerieN345, 8 May 2017 | Read review
“See if they offer one with outdoor space”
669julietw, 19 Apr 2017 | Read review
“Some friends complained of a generator noise going on all night - check that when booking”
GeraldineM53, 19 Apr 2017 | Read review
“Rooms in a separate building, quiet and close to main hotel.”
222kays, 15 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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