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Premier Inn Wirral (Heswall) Hotel

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397 Reviews from our TripAdvisor Community

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Showing 395: English reviews
Camberley, United Kingdom
Reviewed yesterday NEW

I have stayed in the Premier Inn many times. The rooms are always clean and the beds are the most comfy ever. The staff on reception are always helpful and nothing is to much trouble for them. I will definitely be staying here again.

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Thank Em40
Southampton, United Kingdom
Reviewed yesterday NEW

The room was clean, bed comfy & the shower was excellent. Able to visit friends & family as the location is perfect . The staff were very friendly & helpful & would stay here again. There are more rooms being built at the rear as this is a very popular Premier Inn.

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Thank Fanems
Huntingdon
Reviewed yesterday NEW

It was one of the best places i have stayed in.staff were very friendly and made my stay pleasant.i had the best nights sleep every night.i know i will be staying again very soon.i was very pleased will my room for the week

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Thank natalliiep
Egham, United Kingdom
Reviewed 2 days ago NEW

This Premier Inn is just fabulous! Congratulations to Kerry Anne on leading such a pleasant, helpful, friendly and efficient Team. I have stayed here many times now and it is always like coming home. It is front-line Teams like these who have ensured that Premier Inn has been awarded the "Which?" Hotel Chain of the Year Award once again this...

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Thank JMA56
Ashford, United Kingdom
Reviewed 1 week ago

I stay here when I visit the area to see family, on this occasion the room had issues, suage smell, door would not open due to swelling of the wood. Building works woke me up daily early in the morning as I was away to relax this ruined the stay. Standard of the food has dropped also along with the...

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Thank johndQ7614PH
WhitbreadHotels, Premier Inn Team at Premier Inn Wirral (Heswall) Hotel, responded to this review

Hi John Thanks for reviewing Premier Inn, Wirral (Heswall). It's very concerning the read that your room was found to have odours when you arrived for your stay. We'll be sure to pick this up with the housekeeping staff to look into. I'm sorry that the building works woke you, this hotel is currently having an extension done so we...

Reviewed 1 week ago via mobile

Last night heating kept going off during the night. Woke up shivering several times switched the heating back on. Complained and received a blank stare. Tonight I'm in a different Premier Inn. Same problem with the heating. Woke up at 12:45 am shivering. Turns out it's a pre-set timer on the heating system. My complaint at this hotel has resulted...

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Helpful?
Thank Mark G
WhitbreadHotels, Premier Inn Team at Premier Inn Wirral (Heswall) Hotel, responded to this review

Hi Mark I'm really sorry to hear you were kept awake by a cold room. It's very disappointing this had happened twice in a row & I've now passed this on to the Operations Manager who will ensure the rooms are staying at a comfortable temperature at all times. I do hope the heater helped warm the room for you...

Wirral
Reviewed 2 weeks ago

On arrival the receptionist was very helpful .as so was all the staff. Both in the premier Inn and in the public house to (the Glegg arms), we ate evening meal in the pub which was lovely and good value for money.There is plenty around the area to find things to do its in a good location we had a...

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Thank Brenda T
Wirral, United Kingdom
Reviewed 2 weeks ago via mobile

All staff where so helpful. Happened to mention it was my partners birthday at check in and when we came back to the room we found a card a balloon and a bottle of wine! Plus very quite, comfortable and clean

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Thank Josh G
Kerry Anne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review

Thank you for your kind comments, i am please our team responded to you mentioning your partners birthday. I hope you enjoyed your wine! Thank you for coming to stay with us and hope to welcome you back soon, kind Regards

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

Great little hotel convenient for a wedding in Heswall. Clean Room (slightly on pokey side compared to other premier inn family rooms). Very quiet (no noise from road/guests). Standard Premier Inn Breakfast (cooked to order hot food...continental buffet). Great value. Would return.

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Helpful?
Thank supermum67
Kerry Anne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review

Thank you for your lovely feedback, we appreciate you taking your time to respond.I am happy you had a great nights sleep with us and hope to welcome you back soon. Regards

Sheffield, United Kingdom
Reviewed 2 weeks ago

As always Premier Inn overnite was excellent. The advanced booking and meal deal provided superb value for money. Whenever possible, I always prefer to stay with Premier Inn. The staff provided friendly and efficient service.

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Thank Steve W
Kerry Anne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review

Thank You for your feedback. Me and the team are really happy you enjoyed your stay with our friendly and efficient service. Look forward to welcoming you back in the near future, Thnak You

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
Official Description (provided by the hotel)
Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more   less 

Additional Information about Premier Inn Wirral (Heswall) Hotel

Address: Chester Road | Gayton, Heswall CH60 3SD, England
Region: United Kingdom > England > Merseyside > Wirral > Heswall
Price Range: €51 - €107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Wirral (Heswall) Hotel 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Premier Inn Wirral (Heswall) Hotel Heswall
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Wirral (Heswall) Hotel staff and other travellers.
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2 months ago
over a year ago
Perth, Australia
over a year ago

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Questions? Get answers from Premier Inn Wirral (Heswall) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On a busy roundabout but not overly noisy. We were at the side of the hotel, second floor,room 21 . No problems at all.”
 of 5 bubbles john48walters, 18 Oct 2016 | Read review
“Room 24 was very quiet.”
 of 5 bubbles Francogirl, 27 Sep 2016 | Read review
“Furthest from reception are the quietest.”
 of 5 bubbles BowlingKaz, 13 Sep 2016 | Read review
“Request room away from ongoing construction work”
 of 5 bubbles Stanjeve, 31 Jul 2016 | Read review
“if you have problems with stairs there is no lift so you should ask for a downstairs room.”
 of 5 bubbles ruthjohn19, 20 Jul 2016 | Read review
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