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Hillbark Hotel

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Hillbark Hotel
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257 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Reviewed 28 July 2014

Excellent service, location and atmosphere. Staff were incredibly friendly and courteous, especially Pete (I think his name is) who was so kind to my son who was fascinated by the cars there and took the time to answer allsorts of questions about them. He really added to the day. Would recommend Hillbark for sure.

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2Thank cath h
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Cath h, It is great to hear how much you both enjoyed your day here at Hillbark, thank you so much for taking the time to share your experience. Pete has been thrilled to hear your comments. It was a pleasure to have you here and we hope to see you again soon. Kindest regards, Helen Jones 
Public Relations...

NW England
Reviewed 26 July 2014

I was taken here by my daughter for my 60th birthday for a champagne lunch and spa treat. We arrived to see an absolutely stunning building set in beautiful grounds. As we got out of the car a gentleman (Peter), came over to greet us and escorted us into the hotel. We chose to have a drink before lunch in...

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Thank ibisbelle
Reviewed 13 July 2014 via mobile

Excellent establishment, set in beautiful grounds. The food was excellent as was the service, sadly let down by the bar prices. Management say their prices are in line with other 5* hotel's. In my mind this is no excuse for more than 600% mark up. Beautiful house, beautiful venue and fantastic food all the same.

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1Thank Finlay R
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Finlay R, Thank you for writing a review, it was a pleasure to have you here at Hillbark. We have passed on your feedback regarding food & service and everyone has been thrilled. We hope to see you again in the near future! Kindest regards, Helen Jones 
Public Relations Manager

Yorkshire, England
Reviewed 11 July 2014

We attended a wedding reception at the hotel. It is a stunning looking building in fabulous, well manicured gardens. An incredible venue for a stay or wedding reception.The staff are very attentive without being stuffy and too formal which was very nice to experience.The owner parks his Rolls Royce at the main entrance and the prices he charges help to...

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2Thank Greecophile
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Greecophile, It was a pleasure to have you here, and thank you for taking the time to share your experience. All of our standard spirit and mixers are the same price as our world beers and a small glass of house wine is the same price as a standard bottle of beer, which is why we find an order...

Liverpool, United Kingdom
Reviewed 3 June 2014

Attended my nieces wedding here held in a marquee within the grounds. Beautiful house and setting. Everyone we spoke to were astounded by the cost of the drinks. The till was covered over with a black bag and no one received a receipt when they paid for their drinks.Prices were not displayed until later on request. No draught beer. 330ml...

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6Thank Dave D
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Dave D, Thank you for taking the time to share your experience of your time here at Hillbark, it was a pleasure to have you all here last weekend. Rather than stocking draft beer we offer a wide range of world beers and pride ourselves in the quality of our products behind the bar. As a five star establishment...

Manchester
Reviewed 5 April 2014

We had our wedding here on 1st March 2014 and I cannot thank Hillbark enough! It was AMAZING! Even before the day the events team always answered any question immediately in the 2 years of planning. The bridal party stayed there the night before and had dinner in the Cellar Room, highly recommend this, and the service was amazing and...

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3Thank Sam M
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Sam M, It was a pleasure to be a part of your wedding day and we are all thrilled to hear that you both had such a special day. Rebecca has passed on her thanks for your kind comments and hopes to see you again soon! We are glad to hear that you enjoyed your meal in our Cellar...

N.Wales
Reviewed 21 March 2014

My husband and I stayed here for 1 night. First impressions... Wow!! The hotel is beautifully presented in highly maintained grounds. Although it appears very old it has been decorated to a high standard but keeping the original features. Our room was lovely, not the biggest but very cosy! The only thing it missed out on was a bath! We...

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2Thank Red_Gurl8
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Red_Gurl8, Thank you for taking the time to share your experience of Hillbark, we are glad that you and your husband had such a pleasant stay and everyone has enjoyed reading your feedback. It was a pleasure to have you here and we would love to welcome you back to show off our Spa facilities and give you a...

Cardiff, United Kingdom
Reviewed 20 March 2014

I was fortunate to be invited to a 50th Birthday Masqureade Ball at this wonderful hotel last weekend. We drove up from Cardiff, and stayed at the hotel on both Friday and Saturday night. From the moment we turned the corner of the drive to see this amazing building and spectacular grounds, we were wowed by everything. For me the...

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3Thank Jon F
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Jon F, It was a pleasure to have you staying with us at Hillbark and we are glad to hear you had such a great night on Saturday for James’ Masqureade Ball! Thank you for taking the time to share your experience as we have all been thrilled to read your feedback. We look forward to having you visit...

Northwich, United Kingdom
Reviewed 15 March 2014 via mobile

We were guests of a friend who was married locally and had the reception at this hotel. We also stopped the night. Don't get me wrong the food was great, service top of the range, but watch out for those bar prices. The room was nice but not worth over £200. You will need a full wallet to attend this...

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4Thank Steve B
Liverpool, United Kingdom
Reviewed 27 February 2014

We had booked for 15 people on a Sunday. It was our anniversary so quite a special occasion. Booked the table to be told that we could now have a choice of 2 starters 2 mains and 2 puds between us because we had over 8 people dining (are you still with me) and they would like our choices at...

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6Thank JEANMC5

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more   less 

Additional Information about Hillbark Hotel

Address: Rangers Office Hillbark Road | Frankby, Frankby CH48 1NP, England
Region: United Kingdom > England > Merseyside > Wirral > Frankby
Price Range: €323 - €334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hillbark Hotel 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hillbark Hotel Frankby
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Questions & Answers

Here's what travellers have asked, with answers from Hillbark Hotel staff and other travellers.
2 questions
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leeds
7 months ago

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Questions? Get answers from Hillbark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all of the rooms there are 16 i think to choose from. the grounds fantastic and large car park”
22less, 11 Apr 2017 | Read review
“All the rooms ar nice but the suites are the best, we like room 103, but all the suites are especially fab.”
Grumpy47, 13 Aug 2016 | Read review
“Which ever room you choose, they are amazing”
hilaryholden7, 9 Aug 2016 | Read review
“Avoid 108 - described as a suite, it isn't. Tired and gloomy - as tho a train goes through the room when neighbours shower!”
SueS967, 31 Jul 2016 | Read review
“We had bridal suite and our guests were equally comfortable and lovely”
Jancw65, 1 Jul 2016 | Read review
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