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Ibis London Thurrock

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Ibis London Thurrock
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570 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Dagenham, United Kingdom
Reviewed 6 days ago NEW

I had checked in online which was supposed to mean my key was ready on arrival. This did not happen & surprisingly Raj asked to take a copy of my payment card even though I had prepaid my trip. The check in experience took longer than it should have. Our bathroom door would not open so we had to ask...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Julie M
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Dear Julie M, Thank you for your review. At Ibis we take credit card security of our guests very seriously as such occasionally we have to ask our guests to verify their card when we identify that the online payment has not been subject to 3D secure verification. Please be assured that no copy of payment card has been retained...

HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Stayed at the hotel on many occasions over the last twelve months. Placed at the back of the Lakeside retail estate and the foot of the Dartford Crossing. I tend to opt for rooms in the newer building, although smaller than the main building, they are more modern. Bed was really comfortable and had a nice peaceful and quiet nights...

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Helpful?
1Thank cranny_ni
About Hotel's Favourite Review
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Dear Cranny_ni, Thank you very much for your recent review. I was pleased to read that you enjoyed your stay with us and I will certainly share your comments with my team. Your sincerely, Suraj Rana Assistant General Manager

Basildon, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank charlottepM3740SZ
North Yorkshire
Reviewed 2 weeks ago

Having stayed at the Ibis London Thurrock many times we can honestly say the staff are first class not only professional but with a friendly smile and attitude towards the customers . The rooms are always clean and tidy and the shower is nice and big and it doesn't matter how late you are right you are always greeted warmly...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rellis7
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Dear rellis7, Thank you very much for your recent review. I was pleased to read that you enjoyed your stay with us and I will certainly share your comments with my team. Your sincerely, Suraj Rana Assistant General Manager

London, United Kingdom
Reviewed 3 weeks ago

Stayed here for 4 nights with my girlfriend, The rooms are standard but clean and provides a very decent shower. Good location to the shopping centre. They have resturant and bar available, free car park was a really good touch. Would stay here again

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Helpful?
Thank Kimmybear2013
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Dear Kimmybear2013, Thank you very much for your recent review. I was pleased to read that you enjoyed your stay with us and I will certainly share your comments with my team. Your sincerely, Suraj Rana Assistant General Manager

Norwich, United Kingdom
Reviewed 4 weeks ago via mobile

Having had an appalling experience at a different Ibis at the start of the week, I was very annoyed to be having to stay in another one. However this was a different experience. Although largely indifferent, the staff were as pleasant as they needed to be. The room was small but comfortable. The wall mounted TV saved space but they...

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Helpful?
Thank 0TBC
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We appreciate your feedback and I was glad to read that you found the room comfortable. I am sorry that you didn't like your allocated room type and had issue with the drainage. If you experience any issues in the future, please feel free to contact...

Margate, United Kingdom
Reviewed 9 January 2017

I often stay at the Thurrock Ibis but was very disappointed this as we were put in the new block which was very cramped and the heating kept biowing cold and as it was a very cold night we were uncomfortable

Review collected in partnership with Accorhotels.com
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Helpful?
Thank philipn613
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you for taking the time to tell us about your experience at ibis London Thurrock M25. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please let us know of your preferences prior to your arrival and we will endeavour to allocate the room of your preference. We appreciate...

Bristol, United Kingdom
Reviewed 7 January 2017

This hotel ticks nearly all the boxes.It has friendly ,helpful staff ,comfortable beds and clean rooms .The only down side is the breakfast which was not kept warm enough and was a bit of a disappointment for the price.That said I would use this hotel again any time I am in the area as it is excellent value and very...

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Helpful?
Thank liz o
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you for taking the time to tell us about your experience at ibis London Thurrock M25. I am sorry that your breakfast experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in...

Ilha do Sal, Cape Verde
Reviewed 31 December 2016

Stayed here for a week on business. The rooms are clean and tidy the reception staff were very good, the bar service was a little slow to say the least otherwise it was a relaxing stay which really is what it's all about after a hard days work. When looking out the reception area/ dining area windows all you could...

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Helpful?
Thank Paul C
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you for taking the time to tell us about your experience at ibis London Thurrock M25. I am sorry that some of your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you...

Boston, Massachusetts
Reviewed 20 December 2016

Very clean & tidy - always clean towels every day. Staff very helpful Comfortable stay . Close to where I was working . Close to the motorways for travel . Local to restaurants on the retail park. on site there was a bar plus restaurant. Good breakfast in the morning . Easy free parking.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Yen0t
THURIBIS, Manager at Ibis London Thurrock, responded to this review

We very much appreciate your comments regarding your stay at ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours Sincerely, James Ting General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Ms Teresa GOLUNSKA, the manager of the ibis London Thurrock M25 hotel, would like to welcome you. ibis London Thurrock is an economy London hotel located 15 minutes' drive from Ebbsfleet International Station. The 102 contemporary guest rooms each have wireless internet and satellite TV. The Cafe is open for light meals and snacks and the bar is a relaxing place for a drink. There is also a secure on-site parking for up to 64 cars. The hotel caters for pets; however there is a charge of £10 per day per pet. There is also a safe deposit box in the reception for you to keep your valuables safe. ... more   less 

Additional Information about Ibis London Thurrock

Address: Weston Avenue, Grays Thurrock RM20 3JQ, England
Region: United Kingdom > England > Essex > Grays Thurrock
Price Range: €41 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis London Thurrock 2*
Number of rooms: 166
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Also Known As:
Ibis London Thurrock Hotel Grays Thurrock
Ibis Grays Thurrock
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Questions & Answers

Here's what travellers have asked, with answers from Ibis London Thurrock staff and other travellers.
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Questions? Get answers from Ibis London Thurrock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be on a room away from the M25”
 of 5 bubbles 29_Sussex_Traveller, 19 Dec 2016 | Read review
“The main building south facing fourth floor.”
 of 5 bubbles grahamp184, 29 Nov 2016 | Read review
“Stayed in various rooms all good so far”
 of 5 bubbles 218raymondb, 25 Nov 2016 | Read review
“Doesn't really matter as probably only staying overnight. Not a pretty location but practical”
 of 5 bubbles ingrids336, 2 Nov 2016 | Read review
“make sure dont get room facing `m25 especially if you want to open window”
 of 5 bubbles nzcactus, 2 Nov 2016 | Read review
5 of 5