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We’ve often used the Sandgate as they are dog friendly. Sadly, this time, although the staff were friendly, the breakfast very good, the hotel is tired and needs some refurbishment. Our room was not well cleaned, with hand marks on the mirror, someone’s hair band...More
double room with balcony was booked as a gift from my mother .. room was dirty, bed very small, no chair, bathroom very dirty towels looked like they had been used to wash floor, balcony doors stuffed with toilet paper to stop drafts..very very dated...More
The room was not clean and the bathroom had no heating or plug for sink - The bed was old and noisy the springs were shot. No curtains so you had to have the blind down. Parking no problem as it's February. The deco needs...More
The entrance and eating area is very welcoming and modern as are the staff. The food is excellent and well presented.
The rooms however are tired and need refurbishing.
It is nice that they managed to keep some period details such as the high level...More
this is not a hotel but more a bar with rooms above, you get your key from the barmaid who was friendly but from there it went downhill. The sea view room does have a good view of the sea over the main road! but...More
We had Room 2 - view fantastic, right over Channel. We had booked for 6 nights, left after one. Why? The room is 9 foot by 9 foot. It was dirty, little glass jars (maybe meant for candles?) dusty, dead insects in them... More
We had Room 2 - view fantastic, right over Channel. We had booked for 6 nights, left after one. Why? The room is 9 foot by 9 foot. It was dirty, little glass jars (maybe meant for candles?) dusty, dead insects in them etc.
Our main problems were:
1) the mattress, honestly you could feel every spring. Mind you I don't think they had any spring left, but when I tried to sleep I postitioned, there was a spring digging into me - I could trace round & round with my hand. If there had been room, we would have been better sleeping on the floor - no there is not enough room between bed & walls to sleep on the floor.
2) the old toilet cistern did not flush. (We were offered another room for one night, they said the plumber had already been to fix it??) My husband made it flush, by climbing on the toilet every time we need to flush it.
3) I mentioned dusty/dirty. When we first arrived, in the bathroom, the toilet roll had 2 sheets of paper left on the roll???!!! You do that at home, not in a 85 pound a night hotel. The spare roll, sits on the pipes behind the toilet!! The bed sheets are old, thin and tired.
4) We had decided at 4am in the morning we were leaving, but did want a shower at 7 am it was a quick one, the hose would attached to the wall section as something was broken.
I could go on - can't walk between bed & wardrobe - room for 1/2 leg.
14 inch TV screen on table with electric jug/kettle - and the double electric plug beside them - wonder what happens when someone spills water on the plug.
We had breakfast, paid - we were given a discount 70 pound, & left.
I was soooo sad, I was born up the road, and this was the first 6 week holiday from New Zealand where I could stay in Sandgate/
Shorncliffe/Folkestone for a few days, look at the view etc.
To the Management/Owner of the Sandgate Hotel - were you once on
Hotel Inspector on TV? Do you not realise that people will pay for that view. Those 4 rooms over the sea, could be 2 beautiful boutique modern rooms (and spotlessly clean) highly priced rooms. For the location the other rooms could also be modern, spotlessly clean rooms too.
PS Good wifi - It enabled me at 6 am to get on line and book another hotel.