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Mentions upgrades, but makes sure you don't know about them until checked in, and then tell you that you can't have an upgrade because you are already checked in. Poor customer service. Weird pink goop on wall of our room. Gross.
Marvellous hotel, helpful staff, beautiful grounds. Calm and peaceful atmosphere. Feel thoroughly refreshed. We were quite a large family group but didn't feel at all crowded or rushed or pressured to finish meals quickly. The pool was very nice, as was the sauna. Plenty of...More
2 Thank Bob B
Response from Ian C, General Manager at Mercure Warwickshire Walton Hall Hotel and SpaResponded 26 June 2018
Many thanks for you wonderful review. We're delighted to hear that you enjoyed such peaceful stay and left us feeling so relaxed!
We do hope to see you at Walton Hall again soon.
Amazing location, Walton Hall is beautiful. Swimming Pool area was lovely and clean with plenty of loungers for the size.
Room again could not fault, bit of a musty smell but once we’d opened all the windows it was fine. In the middle of the...More
Exceptionally rude waiting staff in the restaurant/bar. Were denied table service for drinks as "they don't charge to the room" however at the bar, another customer had charged their drinks to their room. Made us feel time pressured in ordering food after saying they would...More
Event was booked in Jan. Hotel has recently cancelled our entire booking, without giving any reason, not one!
Now left scurrying around trying to find a different venue, and associated grief that goes with it.
Be VERY careful if booking this place for a large...More
The Walton Hall Hotel is set in 65 acres of glorious countryside overlooking a lake, yet is within easy reach of the historic towns of Warwick and Stratford-upon-Avon. Discover Shakespeare in ...MoreStratford-upon-Avon and medieval history in Warwick Castle, then explore the beautiful Warwickshire countryside before enjoying the collections in the Compton Verney Art Gallery. Offering a peaceful retreat it has 149 standard and 37 premium rooms. Less
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