Nice family room and very clean. Check in was let down by Starbucks worker on reception. She was civil enough but lacked the usual enthusiasm when you check in. There is a sign that says ask for the price of the spa so I asked and she didn’t know and if I hadn’t asked her to find out she would’ve just left if there. Surprising she didn’t want the extra business for the sister hotel. Gave us key card and didn’t tell me what room we were in and where to go or what facilities were on site. Nice Starbucks cafe and the black sheep food and drink next door. Hotel is clean and we slept soundly.
I stayed here after my work Christmas party at The Aztec for the price of £69 for 1 night. My room was beautifully decorated, modern, clean and the bed was so comfy. As I didn’t check in until late, I was able to do so at The Aztec Hotel just opposite, this was no problem. I had a breakfast voucher included which I could spend at Starbucks next door which was great. I left my work phone in the room and didn’t realise until I arrived back home in Shropshire, I called the hotel and they located it and swiftly returned it to me via recorded post, I received it the next day - I’m so grateful. I will certainly stay here again next time I’m in Bristol for work :)
I just needed a room to sleep in close to the M5 - not fussed about availability of food. Initial impressions were good and there was a lot I liked about your hotel BUT there were two big issues which made the whole experience unpleasant. Firstly was the detritus scattered around the carpet (discarded Jaffa cake by the door, packet wrapper by the TV and glitter near the window). I'm not a cleanliness freak but I didn't feel comfortable taking my shoes off in the room. (This issue was suitably resolved on the Sunday morning when I asked one of the cleaners to hoover the room - upon my return that evening the room was very clean and tidy.) The second issue was the provision of the most uncomfortable pillows I have ever experienced! Due to an allergy I requested that the you provide no feather bedding and I'm delighted to say you met this requirement. (Amazingly I have experienced several hotels who have failed to do so.) BUT, the foam pillows you provided were just plain cheap and NASTY! They compacted into blocks of concrete once I laid my head upon them. Eventually I discarded them and used a pile of my clothes to act as a head rest. Please please dispose of these disgusting items! Just because people don't want feather pillows doesn't mean they should have to endure these instruments of torture! Real shame because I loved the spacious room, the comfortable easy chair and the powerful shower!…
This hotel could be amazing however there’s a few things that let it down. The bed is awful. It squeaks whenever you move and is extremely small. The carpet doesn’t look clean, I wouldn’t let my baby play on the floor and I wouldn’t walk around bare footed. Staff/cleaners around the hotel were never happy, always on their phone moaning. Starbucks next door promotes long open hours however after 5pm don’t expect to eat in or anything hot as they turn the ovens off. The pros; the window opens in the room. The shower is by far the best part of the room! Great sized TV. Plus facilities within the room, iron, small ironing board, fan. Would I stay here again? Yes, but not my first choice. Sister hotel across the road looks amazing by the way!
Average for hotels and lodges of this type. Rooms were clean, spacious and tidy though. But the bed felt a little small and was very hard. We paid extra for a breakfast voucher and were initially disappointed when we thought we had to choose from the sandwiches and cakes in the cafe, luckily we found out that our voucher entitled us to a proper breakfast in the Aztec hotel over the road. This wasn't made very clear. The breakfast there was excellent. We'd use it again if staying in Bristol.