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Mercure Hotel Krone Lenzburg

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Kronenplatz 20, Lenzburg 5600 Switzerland
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About

#1 of 5 hotels in Lenzburg
Location
Cleanliness
Service
Value
Travellers' Choice
See why so many travelers make Mercure Hotel Krone Lenzburg their hotel of choice when visiting Lenzburg. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you. Given the close proximity to Esterliturm (1.7 mi), guests of Mercure Hotel Krone Lenzburg can easily experience one of Lenzburg's most popular landmarks. Guest rooms offer air conditioning, a minibar, and a desk, and Mercure Hotel Krone Lenzburg makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, 24 hour check-in, and room service. In addition, guests can enjoy a free breakfast during their visit. As an added convenience, there is free parking available to guests. Travelers looking for Mediterranean restaurants can head to Trattoria Zum Alten Landgericht, Rosmarin, or Restaurant Hirschen. If you’re looking for something to do, Schloss Lenzburg (0.2 mi) and Museum Burghalde (0.2 mi) are a nice way to spend some time, and they are all within walking distance of Mercure Hotel Krone Lenzburg. At Mercure Hotel Krone Lenzburg, your comfort and satisfaction come first, and they look forward to welcoming you to Lenzburg.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Electric vehicle charging station
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Currency exchange
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Soundproof rooms
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, German
166Reviews1Q+A11Room tips
Traveller rating
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Popular mentions
travelgrumpy wrote a review Nov 2020
Zurich, Switzerland486 contributions163 helpful votes
We stayed here for one night over the weekend. The receptionist was very friendly and she checked us in without any hassle. Our room was on the third floor, with a small balcony. The room was dated, as is the rest of the hotel. Everything was in good order, but not special. The reception closes at 8pm on the weekend due to the current situation, but you're provided with a doorkey to let you in at any time. Breakfast was good, enough choices, and the waitress cooks your omelet fresh. All in all a good stay, with friendly staff
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Date of stay: October 2020
Value
Location
Service
2 Helpful votes
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Response from Serkan Yilmaz, Geschäftsführer at Mercure Hotel Krone Lenzburg
Responded 18 Nov 2020
Dear Travelgrumpy, Thank you for your kind review. We are glad that we met your expectations and are looking forward to welcoming you soon again. Your Mercure Hotel Krone Lenzburg Team.
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69Traveltraveltravel wrote a review Sep 2020
Lausanne, Switzerland220 contributions72 helpful votes
We stayed here for a night and it was a mixed bag of experiences. The staff was professional, helpful and smiley. Thank you for that. The hotel claims to be a four-star and I am wondering what the four stars stand for: there is no gym/spa, the rooms are outdated, the bread at breakfast is of poor quality - the latter in contrast to high-quality fruit-salad and birchermuesli. Price was ok-ish.
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Date of stay: September 2020
Value
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Sleep Quality
Room Tip: The higher the floor, the better
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Response from Serkan Yilmaz, Geschäftsführer at Mercure Hotel Krone Lenzburg
Responded 21 Sep 2020
Dear 69Traveltraveltravel Thank you very much for taking the time to write to us after your stay at the Mercure Lenzburg Krone, and we sincerely regret that the services provided did not meet your expectations. We apologize for the inconvenience this caused. We understand, of course, that first impressions quickly disappear when performance is not as expected. It is true that we have already renovated and older rooms in our hotel. In order to improve this for your next visit, I would ask you to contact us directly and give us your name and room number from your last stay. So we can better understand what we can do better. The bread at the breakfast buffet is always freshly baked. The more we are surprised that it was rock hard. We will look at and discuss this problem directly internally and give the employees another extensive schooling. It is true that we do not have a spa or fitness area in the hotel. We offer our guests free access to the Pro 24 fitness studio. This is just a 7-minute walk from our hotel. On request, we are happy to hand out a batch so that the guest can use the free access to the fitness center. We would look forward to another visit from you to convince you that your experience with us is not of our standard. Best regards Michelle Suttrop
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bridgerobe wrote a review Nov 2019
Bergamo, Italy341 contributions212 helpful votes
I used to come here even before was a MERCURE. I have always liked this hotel. I booked a standard room and yet it was fine. Renovated, facing the internal area, very quiet. Average size, clean. Breakfast is slightly better than usual MERCURE, generally speaking nothing great, but OK. Parking beneath. I like staying in Lenzburg when visiting Zurich and around, it is a nice small town, plenty of dining options, very quiet.
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Date of stay: November 2019Trip type: Travelled on business
2 Helpful votes
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Response from SerkanYilmaz, Leiter Front Office at Mercure Hotel Krone Lenzburg
Responded 26 Nov 2019
Dear bridgerobe We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Hotel Mercure Lenzburg Krone offers 69 rooms from 5 different categories. From single, to cozy family rooms to luxurious suites, we have for every taste the right room. The newly renovated and light-flooded rooms are characterized by the warm color painted walls, the modern furniture and the comfortable queen size beds.In our room rates is the American breakfast buffet, the coffee and tea making facilities in the room, all drinks from the minibar, W-LAN, parking and the sauna. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Serkan Yilmaz Front Office Manager
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Clancy592 wrote a review Oct 2019
London, United Kingdom141 contributions95 helpful votes
Staying here was not a good experience for us. It is an old hotel and feels like it. Everything is basic except the price. Rooms are unrenovated. I had to look at three before I was shown one that was acceptable. Breakfast was also pretty basic, unless perhaps you’re Swiss. Anything edible ran out quickly and took ages to replace. They had no idea what a poached egg is or a hard boiled egg - 5 minutes, I was told, is all they do. That’s runny. Difficult to communicate as no one in the breakfast room speaks English. When I asked if there were any English TV channels, I was told to scroll through the (many) channels myself to find out. I did and there was not one. I can only assume they just can’t be bothered to cater for anyone other than Swiss - that’s fine, but it should be reflected in the price, which it is not. No one smiles, but the young women on reception were good and tried to be helpful. There is a bowl of fruit for guests near reception, but fruit had obviously been there a while and was overripe. Will try elsewhere next time.
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Date of stay: October 2019
1 Helpful vote
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Response from SerkanYilmaz, Leiter Front Office at Mercure Hotel Krone Lenzburg
Responded 29 Oct 2019
Dear Clancy592 Thank you for taking the time to tell us about your experience at the Mercure Lenzburg Krone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is right, we are old. The building is more than 300 years old. This gives us a breathtaking charm and unique tradition in conjunction with modern facilities, such as our new TVs or our big beds in the rooms. Included in the room rate is the American breakfast buffet, the in-room coffee and tea making facilities, all drinks from the in-room minibar, wireless internet, parking and the sauna. Our rooms are quiet and spacious, the smallest double room is 23m2. I can not explain why you were not given any information about TV programs. Furthermore, we even have your desired egg dishes on a sign, so I do not understand the answer from my colleagues. We will train our team members immediately. The prices are formed according to demand and utilization, as in every country and company, which has the strategy based on the market. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Serkan Yilmaz Front Office Manager
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Terry B wrote a review Sep 2019
Great Yarmouth, United Kingdom3 contributions5 helpful votes
What a great find - a lovely location and exceptional hotel. Easy to pre-book parking in the underground car park - parking space labelled with your name. Well appointed rooms with balcony overlooking the town. Great value with included facilities. Hotel team were great - friendly and attentive. The restaurant was first class - one of the best meals I have had. The town of Lenzburg is also quite delightful with a spectacular castle overlooking the town. A great hotel and town to stop in on our travels - wish I had booked a longer stay.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
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Response from SerkanYilmaz, Leiter Front Office at Mercure Hotel Krone Lenzburg
Responded 24 Sep 2019
Dear Terry We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented. The room rate includes the following services: The American breakfast buffet, the free drinks from the minibar, the in-room coffee and tea making facilities, W-LAN and parking in the underground car park. We want to meet all the needs of our guests. If a guest informs us that he needs a parking space in the underground garage, of course we will reserve a parking space with his details for the whole stay. That is exactly one of many reasons why we are so different with our service availability. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager
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PRICE RANGE
US$120 - US$176 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of AargauLenzburg
NUMBER OF ROOMS
70
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Frequently Asked Questions about Mercure Hotel Krone Lenzburg
Which popular attractions are close to Mercure Hotel Krone Lenzburg?
Nearby attractions include Schloss Lenzburg (0.3 km), Museum Burghalde (0.3 km), and Argovia Escape - Live Escape Game (0.4 km).
What are some of the property amenities at Mercure Hotel Krone Lenzburg?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Mercure Hotel Krone Lenzburg?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Mercure Hotel Krone Lenzburg?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Hotel Krone Lenzburg?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Mercure Hotel Krone Lenzburg?
Conveniently located restaurants include Rosmarin, Restaurant Krone, and Trattoria Zum Alten Landgericht.
Is Mercure Hotel Krone Lenzburg located near the city centre?
Yes, it is 0.2 km away from the centre of Lenzburg.
Are any cleaning services offered at Mercure Hotel Krone Lenzburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Krone Lenzburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Krone Lenzburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Krone Lenzburg?
The staff speaks multiple languages, including English, French, and German.