Attended the New Years Eve family event and stayed over in one of the family rooms. The event was absolutely brilliant, great entertainment, lovely food and the service from the staff was fantastic. Honestly couldn’t fault it. Been to many hotels for NYE celebrations and this is definitely one of the best all round. Definitely recommend and will be going back.
Celebrated New Years with our friends. Had a great time, staff were excellent. Well organised and very friendly, couldn’t do enough to help. Food was great, plenty of choice, served hot and more than enough to go round. Stayed the night, room was very nice and clean, slept really well and enjoyed a full English breakfast in the morning. I would fully recommend and look forward to going back at some point during the year. Thanks to all the hard working staff who looked after us all.
Absolutely fabulous night food was exceptional the night fantastic this is our 2nd time for New Year's Eve we stayed overnight in lovely comfortable disabled room had breakfast in morning just perfect end to a difficult year.
Booked the New Years Eve party and room for the night. Staff were welcoming and happy to help. Checked into room and had a problem with wet carpet (maybe leaky fridge) reported to reception and when we got back it was much improved. Party room was nicely set up. Not too cramped in with party items on the table. Food was hot buffet and good quality. Whilst eating there was a quiz if you wanted to take part and other games. Music was a good variety and a great atmosphere. Vicky the events organiser was great making sure everyone was having a good time. Comfortable bed and great shower along with a good breakfast. Nothing seemed to much trouble to anyone. Would recommend.
New year's Eve Family party didn't really cater for children as advertised.We were told to arrive at 7pm for family buffet served at 7.30, we were assured the event was going to be a family event with lots of children's and adults party games and fun for all the family. In reality Dave sent children away when they tried to join in the fun at what was supposed to be their event and told them to get parents. No children's disco no children's buffet, but food poor anyway My wife asked why there was no children's food and was rudely told by the member of staff serving that ' her kids would eat it'. Food was left overs turned into turkey pie alongside a sloppy looking pork and onion stew, over cooked vegetables and mince beef chilly with rice, none of which really geared to a family new year's eve event. We joked that after the Christmas left overs for dinner pudding would include left over Christmas pudding and left over minced pies. I should mention at this stage that it is now gone 9 pm and no one could use the dance floor to dance to the very dated video disco straight out of 1985 as our food was served to us School canteen style actually set up on the dance floor. Dave anounced sweets were ready and my heart dropped when we finally got to the front of the queue to be greeted by a heap of mince pies and left over Christmas pudding slices with a platter of dried up cheese at the end. Just as the children were trying to get into the puddings which was the only thing they looked remotely happy about eating Dave decided they all had to go to him to play pass the parcel!!!( The only children's activity it would appear and sadly left until they were half asleep hungry and just wanting their puddings as any kid would.) The rest of the evening consisted of the school canteen being taken away the whole venue being flooded with dry ice fog all night and us all being subjected to Dave's best 1970's family 21st birthday music selection!!!! 12pm was not COVID secure with everyone being encouraged to enter the fog and cram onto the floor to call in the new year with Dave and his staff as they welcomed in the New Year. At this stage we had experienced more than enough of this sad excuse for a New Year's Eve Family Event and left. Faulty Towers is alive and well and has been rebuilt in Earlswood. At £45 for Adults and £25 for children feel well ripped off by this experience as I enter 2022.…