Well, what a conundrum! Booked this for a night based on the ‘4/5’ average rating and description of the location. The location is stunning, you are by water and meadows and right on the footpath in to Salisbury with great views of the Cathedral. But the Old Mill Hotel, albeit in a lovely old building, is a dump. I had read the reviews but decided to bear them in mind and book anyway as the price seemed reasonable @ £99 B&B. Check in was polite, although we thought it a bit strange when told’ if you need anything, you’ll probably find us in the beer garden!” Stairway to rooms, knackered, grubby, frayed carpet. View from the room, magnificent. View inside the room, not so much. Dirty skirtings, frayed carports, generally grubby. Headboard on bed, grubby and worn. Pillows, old an bunched up. Not ‘old and characterful’, worn out and grubby. I wouldn’t want that at home so why do I want to pay for that somewhere else? At least the sheets and towels were clean! The shower has barely a trickle so was a challenge to use. Bathroom window is street facing with just a net curtain to hide your modesty. Breakfast time - the biggest disappointment. We entered the restaurant which was, again, grubby and smelled like a wet dog. We sat for 10 minutes listening to a heated discussion going on in the kitchen (behind the filthy door) until someone came out and took the tea/coffee order from another table, ignored us completely and disappeared for another 5 minutes. When they returned, they ignored us again and went straight to a couple that had just arrived whom they clearly know and served them. After 15 minutes wait and having observed others who had been there longer who were still waiting, combined with the dirty door and grubby smelly atmosphere we decided to leave, so didn't get breakfast at all. To be honest, we had hygiene concerns, it didn't look good. There was plenty of chatter from drunk people outside staggering about the previous night outside our window and the beer garden seemed to be full all day/evening and to be honest, I think that’s where their interest lies. It’s not run like a hotel that cares for its paying resident guests, it’s a grubby boozer with rooms and very patchy service. Believe the reviews that say the same. Location aside, it wasn’t a pleasant or good value experience and we would definitely not return.…
Lovely break away for us, hotel is a little tired and could be updated but the hospitality from the staff was amazing, Grant looked after us and went above and beyond. Salisbury was a short walk through the water meadows with some lovely views. Will definitely go back for another visit
Some pluses and minuses here. The hotel has a great location and it's a lovely walk into town through the water meadows. And it's a really interesting old building. However they seem to be very short staffed - we had difficulty checking in as there was no-one about. The wifi in the room wasn't working and we couldn't take a shower as the water was scalding hot and there was no way to change the temperature. Probably OK for one night but you might not want to stay any longer.
I had an amazing time at the old mill with my family .Food was inexpensive ,however good quality and great value and the staff (Lauren) was amazing. She was polite ,friendly and very helpful . She really made a good impression and I will definitely recommend this place to my friends to visit .
Hotel is in a beautiful location in a village very close to Salisbury, with stunning views across to Salisbury Cathedral from the path across the meadows into town (about a 10 minute walk and well lit). A mill stream runs under the building, which I found a lovely restful sound: others might feel differently I guess. Room was comfortable - good bed, not-so-good shower. Some of the decor, notably the carpet, is a bit tired, but for the price this really is a bargain. Breakfast was very good. Staff were attentive and helpful. Lovely beer garden round the back too. And I would disagree with the review that said they didn't take COVID seriously - lots of sanitisers and masks requested in indoor communal areas. I would definitely stay again.