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28/1/2018 29/1/2018
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    Moka Hotel

    Km 52 1/2 Autopista a Pinar del Rio | Candelaria, Las Terrazas 24700, Cuba
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    28/1/2018 29/1/2018
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    Traveller (479)
    Room & Suite (104)
    Pool & Beach (19)
    Overview
    • Excellent17%
    • Very good47%
    • Average25%
    • Poor9%
    • Terrible2%
    Travellers talk about
    “la moka” (27 reviews)
    “zip wire” (19 reviews)
    Public Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Concierge
    Laundry Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (654)
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    1 - 5 of 366 reviews

    Reviewed 3 weeks ago

    We felt welcome and taken care of from the moment we stepped onto the property. A young woman named Eileen was kind and professional. We needed help plugging our iphone into the socket in the room, and the receptionist came down immediately to help us....More

    Thank PaulineRick
    Response from LasTerrazasCuba, Manager at Moka HotelResponded 3 weeks ago

    Dear PaulineRick: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We...More

    Reviewed 25 November 2017 via mobile

    The area is worth a visit and there aren’t many places to stay, other than the Moka. The hotel looks a little run down but it’s perfectly comfortable. Lots of nice little walks around the hotel and the village, including trips to some waterfalls, which...More

    Thank Ediski
    Response from Iralys G, Manager at Moka HotelResponded 26 November 2017

    Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for the inconveniences. We...More

    Reviewed 22 November 2017

    This hotel was recommended by a Cuban travel service and it was the only disappointment of our trip. The Hotel looked nice but the showers were cold and had almost no water pressure. The food was not good. I would recommend booking a AirBnB instead.More

    Thank 339mia
    Response from Iralys G, Manager at Moka HotelResponded 25 November 2017

    Dear Guest: Thank you for choosing Moka hotel to spend part of your holidays in Cuba. We are sorry that your expectations were not fulfilled and we offer you our sincerest apologies. Your feedback has been an important tool for the whole team. They are...More

    Reviewed 19 November 2017

    We stayed one night although wish we had stayed another night to explore further. The only walk available the day we arrived left shortly after arrival and was arranged via the reception desk, which didn't reflect what we expected in terms of options but was...More

    Thank CandA_2
    Response from Iralys G, Manager at Moka HotelResponded 22 November 2017

    Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the inconveniences....More

    Reviewed 9 November 2017 via mobile

    Initial impression very good. Room large and spacious. Large bathroom however we were on the top floor and for our two day visit never had hot 💦 water. Staff were lovely but problem not fixed. Our friends on the same floor had no problem. Breakfast...More

    Thank jetiamulligan
    Response from Iralys G, Manager at Moka HotelResponded 10 November 2017

    Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the inconveniences....More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$130 - US$229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Cancelon and TripOnline SA so you can book your Moka Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Cuba >
    • Artemisa Province >
    • Las Terrazas
    • Also Known As
    • Moka Hotel Las Terrazas ,
    • Moka Hotel Cuba/Las Terrazas
    Add Photo Photos
    Traveller (479)
    Room & Suite (104)
    Pool & Beach (19)
    Dining (12)
    Hotel & Grounds (321)
    Bathroom (38)
    Family and Play Areas (7)
    Nearby
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    Ask a question
    Questions & Answers
    salamiboy
    26 August 2017|
    AnswerShow all 4 answers
    Response from LasTerrazasCuba | Property representative |
    Dear guest: All the information is available on our web site. The staff at the front desk can also help you with information. Hope to see you soon, Best regards
    1
    Vote
    C-Cambridgeshire
    20 April 2017|
    AnswerShow all 4 answers
    Response from LasTerrazasCuba | Property representative |
    Dear Visitor: There is no weight limit for the zip wire. They have special equipment for that purpose. Hope to see you in Las Terrazas. Best Regards
    0
    Votes
    Google Translation
    marlene585
    4 April 2017|
    AnswerShow all 2 answers
    Response from binnsini | Reviewed this property |
    Sorry we booked via travel agent so don't know prices. It is the only hotel in Las Terrazes and so not cheap. But it was well run, clean, reasonable food (for Cuba) and Wifi worked!!!
    0
    Votes
    Room Tips
    "Get a room with a view!!! I think all of them have one. OMG - amazing."
    Read review
    "Don't stay here"
    Read review
    "Any view of the valley"
    Read review
    "Heavenly nature experience"
    Read review
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