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Relais & Chateaux Hotel Burg Schwarzenstein

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Relais & Chateaux Hotel Burg Schwarzenstein
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149 Reviews from our TripAdvisor Community

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Showing 40: English reviews
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Sydney, Australia
Reviewed 3 weeks ago

Our stay was booked by a travel agent. Unfortunately the stay was in the middle of winter and there were not many quests. All restaurants and terraces were closed except for the Burg restaurant. When we arrived there was no help with our bags and a friendly but cool reception. We had to haul our bags up stairs in the...

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Helpful?
Thank NasusSelig
Schwarzenstein, Leiter Front Office at Relais & Chateaux Hotel Burg Schwarzenstein, responded to this review

Dear guests, Many thanks that you have taken the time to inform us of your opinion to your stay in our house. Unfortunately, we can understand your negative assessment in no wise. The expressive assessments of other guests are always very positive. Still we regret that your stay has not corresponded to your expectations. Yours sincerely Andrea Schreiber Assistant manager

Hamburg, Germany
Reviewed 19 January 2017

We´ve been there for a perfect wedding. We stayed 2 nights. It is a very beautiful place with a romantic touch. On our first night, we had dinner in the restaurant it was very delicious. Our room was in the new building and very comfortable. But what I really missed was a spa. And as we arrived very early, we...

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Thank cirstenkoch
Frankfurt, Germany
Reviewed 26 October 2016

My husband and I decided to use Burg Schwarzenstein as our wedding venue and we were not disappointed. The staff were amazing from the start of planning right up until the end of our wedding day. I cannot compliment the staff enough, my husband and I were so relaxed on the day as everything was taken care of, so we...

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Thank CaSch87
Brussels, Belgium
Reviewed 14 October 2016 via mobile

I was told about this place on a flight on my way to Frankfurt airport. Since i had a day free i decided to discover it and i was in for a surprise. Located in the midle of the Riesling region you will arrive in Gieseheim 50 km from Frankfurt at an impressive proprety. Everything has an eye for detail...

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Thank Genieterke188644
London, United Kingdom
Reviewed 14 October 2016

Great business oriented hotel with lovely setting but no extra facilities like sauna or gym which would have been ideal. Two restaurants were closed mon/tues though there was a good but limited menu at burg restaurant.

Review collected in partnership with Relais & Chateaux
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Thank lynnw6161
North Yorkshire, United Kingdom
Reviewed 4 October 2016

Superb hotel, staff speak excellent English and are super helpful and friendly, facilities are very comfortable, luxury rooms have nice balconies. We stayed there. For my daughters wedding and had a 95 year old in a wheel chair with us. The disabled facilities are good but there is only one such room in the hotel, it has a small balcony....

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1Thank Pamela8833
Cape Town Central, South Africa
Reviewed 28 August 2016 via mobile

We stayed with our two children for 2 nights. Wonderful modern rooms with nice bathrooms which were interconnecting. Food was fantastic and the gourmet restaurant was a great experience. Beautiful views over the vineyards. Highly recommended.

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Thank Esher1
Barcelona, Spain
Reviewed 21 August 2016

This place has two different buildings: an historic castle and a fully renovated building in front of it. We had a room in the latter and to our taste it was lovely. The decor was nice, Hermès amenities were continuously in supply and you could get anything you desired from the mini bar with no charge. It became very apparent...

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Thank TrueInspectors
Charlotte, NC
Reviewed 27 June 2016

We chose this hotel for a stop in Germany's beautiful Rheingau region. We have stayed in many Relais & Chateux hotels over the years. The setting is beautiful---right in the vineyards---and the room was modern, clean and lovely. Great bed & linens & bathroom. Check-in was quick, and the staff was very nice and helpful. They gave us maps of...

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1Thank PoisonPrincess
Frankfurt, Germany
Reviewed 26 June 2016

We stayed here one night at a weekend to meet with my father in law and his wife. They got the stay as a christmas present from us. The hotel did inform us beforehand that there will be a wedding that weekend. They did not inform us that we were not allowed in the restaurant or the restaurant terraces in...

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Thank Mirjam1970

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting

Additional Information about Relais & Chateaux Hotel Burg Schwarzenstein

Address: Rosengasse 32, 65366 Geisenheim, Hesse, Germany
Region: Germany > Hesse > Geisenheim
Price Range: €232 - €296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Relais & Chateaux Hotel Burg Schwarzenstein 4*
Number of rooms: 38
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Questions & Answers

Here's what travellers have asked, with answers from Relais & Chateaux Hotel Burg Schwarzenstein staff and other travellers.
1 question
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Townsville, Australia
8 months ago

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Questions? Get answers from Relais & Chateaux Hotel Burg Schwarzenstein staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in newer section of hotel. Check if weddings are booked. Don't accept poor breakfasts. You are paying. Ask for help with bags.”
  • urinal
 of 5 bubbles NasusSelig, 1 Feb 2017 | Read review
“Rooms at the front of the hotel have a better view. Deluxe classic rooms have balconies.”
 of 5 bubbles CaSch87, 26 Oct 2016 | Read review
“Breakfast expensive not included in room rate and is quite basic buffet no a la carte”
 of 5 bubbles lynnw6161, 13 Oct 2016 | Read review
“Rooms facing the front of the hotel have better views”
 of 5 bubbles Pamela8833, 3 Oct 2016 | Read review
“try the rooms in the new building”
 of 5 bubbles TrueInspectors, 21 Aug 2016 | Read review
5 of 5