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Mercure Lyon Genas Eurexpo

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36 rue Antoine Pinay, 69741 Genas France
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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US$79
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US$83
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Free cancellation until 20/08/22
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Traveller (53)
Room & Suite (45)
Dining (24)
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A note from Mercure Lyon Genas Eurexpo
Updated 28/07/20

About

#2 of 3 hotels in Genas
Location
Cleanliness
Service
Value
Travellers' Choice

Looking for a place to stay in Genas? Then look no further than Mercure Lyon Genas Eurexpo, a hotel that brings the best of Genas to your doorstep.

You’ll enjoy relaxing rooms that offer a minibar and air conditioning, and you can stay connected during your stay as Mercure Lyon Genas Eurexpo offers guests free wifi.

The hotel features 24 hour front desk, room service, and express check-in and check-out. Plus, Mercure Lyon Genas Eurexpo offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

If you’re looking for a cafe, consider a visit to Chez Valentin, which is not far from Mercure Lyon Genas Eurexpo.

We’re sure you’ll enjoy your stay at Mercure Lyon Genas Eurexpo as you experience everything Genas has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Video game console
Highchairs available
Electric vehicle charging station
Car park
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Italian
276Reviews2Q+A1Room tip

Reviews
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Most Recent
Joe L wrote a review Aug 2020
1 contribution
Booked a holiday for Lyon and after reading the reviews for this hotel I thought it would be a suitable stay however, i was wrong. I booked for a 7 night stay, but after the 5th night I had enough and booked elsewhere in the centre of Lyon for the remaining 2 nights. The staff were not helpful and highly rude whenever we had any queries. Our room was not re supplied once with clean towels, toilet roll, soaps, coffees etc. We had to ask for all of these everyday (which they were reluctant to give us) and this is unacceptable when paying over £100 per night. Due to them not cleaning the room or emptying the bins at all, we moved all our stuff to another room - however this room had a broken shower. After this, we tried to make a complaint and one of the members of staff named Lena laughed at us when we asked to speak to the manager and started speaking french to another member of staff and laughing again. We then decided to leave and they tried to make us pay for the full 7 nights and refused to give us a honest discount for the appalling stay - which is a disgrace. I would not recommend this to anyone staying over 1 night as they don’t care about your welfare, and I will never go back again. Overall Cons: 1. Majority of staff towards English are rude and unhelpful 2. No clean supplies throughout the week 3. Broken shower and broken fridge. 4. Overpriced 5. Failed to meet the basic needs of a consumer. Pros: 1. Ok location if you have a car, but I would recommend having your dinner in the city centre rather than near the hotel. In summary the hotel was a huge disappointment, however I spent most of my time exploring Lyon throughout the day so luckily I didn’t spend my time in the hotel.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 4 Jul 2022
Hello, Thank you for taking the time to write a review of your stay at Mercure Lyon Genas Eurexpo. However, we are quite surprised by your opinion about your customer experience with us as it does not reflect at all the values we try to put forward. We hope to regain your trust during your next visit. Best regards, Corinne Sainrat - Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
951rodp wrote a review Dec 2019
Ottawa, Canada2 contributions
I stayed overnight here between dropping my rental car at Lyon airport (LYS) in the evening and flying from LYS next morning. This hotel came up when I searched for an Accord hotel near LYS and it has a week-day for-pay shuttle service. (It's a 15-minute drive in good traffic.) When I arrived at the hotel it was deserted. No one. No music, Nothing. I rang the bell at reception several times but it took 10 minutes for someone to arrive and check me in. By the time he arrived, there were three of us waiting. I had been advised by e-mail that the hotel restaurant was closed that night and I asked for options. I was told there was a restaurant 5 minutes away by car (I didn't didn't have one), McDonald's 100m away, or a cold plate at the bar. It was raining hard so I had the cold plate (which was quite good) with my complimentary glass of wine. The room was very comfortable and I slept well. I had asked for a taxi to be ordered for 0830 next morning, but when I went to the lobby at 0820 it had not been ordered. t was Sunday morning and several taxi companies could not provide a car. I eventually made it to LYS in time for my flight but this was far from my best Mercure experience.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 1 Jul 2022
Bonjour, Nous vous remercions d'avoir pris le temps de rédiger un avis sur votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes navrés d'apprendre les petites péripéties que vous avez eues. Nous serons, vous satisfaire davantage lors de votre prochaine visite. Cordialement, Corinne Sairnat - Directrice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate wrote a review Dec 2019
Wroclaw, Poland70 contributions27 helpful votes
Very nice customer service did not hv problem to talk in english rooms are ok standard to the stars Breakfast was on time very good and intercontinental I was pretty happy for this short stay just one night
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 1 Jul 2022
Bonjour, Nous vous remercions pour votre agréable témoignage concernant votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes ravis que vous ayez apprécié votre nuit chez nous. À bientôt, Corinne Sainrat - Directrice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buck Jack wrote a review Oct 2019
Brussels, Belgium8 contributions8 helpful votes
The hotel matches the standards of the Accord network. A good mark for the restaurant where we had dinner: “tartelette de brocolis et gambas flambées”, “tartare de boeuf”, “dos de cabillaud au lait de coco”, “café gourmand”. Everything fine with only some reservation towards the “tournedos de rumsteck Montana” which requested some chewing. On the wine list, most of the “reds” are overpriced. At reasonable price, choose the “Côtes du Rhône” or the “Côtes du Roussilon”. Also, to notice that the bar offers a selection of beers locally brewed although it is still regrettable that no alcohol-free beer is available.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 1 Jul 2022
Hello, Thank you for your feedback on the Mercure Lyon Genas Eurexpo. We are delighted that you find our hotel very good with a good quality/price ratio. We hope to see you again very soon. Sincerely, Corinne Sainrat - Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oliver0706 wrote a review Jun 2019
London, United Kingdom5 contributions1 helpful vote
The lobby area is very nice and clean with lots of space to work with a nice selection of drinks. They did try and put me into a room with two single beds despite paying for a double but eventually they did move me. They had turned the aircon off in the rooms which made them stuffy during the day. The room was very clean and modern. The dinner at the hotel was OK, nothing exceptional. Breakfast was very nice with plenty of food available.
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Date of stay: May 2019
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 1 Jul 2022
Bonjour, Nous vous remercions pour votre avis concernant votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes ravis que vous ayez passé un séjour d'affaire agréable parmi nous. Nous espérons vous revoir très prochainement. Corinne Sainrat - Directrice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanderer300073 wrote a review Jun 2019
Nässjö, Sweden2 contributions1 helpful vote
Everything was fine. Easy incheck, fine room, bathroom clean and frech. Bar and resturang exelent service and meny. The food perfect made. Parking outsider and indoor garage. Good for cars whit holiday stoff.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 1 Jul 2022
Hello, Thank you for your wonderful comment about your stay at Mercure Lyon Genas Eurexpo. We are delighted that everything was good: easy entrance, nice room. excellent bar and restaurant service and menu. We hope to see you again very soon. See you soon, Corinne Sainrat - Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yves R wrote a review Dec 2018
Merelbeke, Belgium245 contributions88 helpful votes
Climate in the room not ok, too hot to sleep comfortably, and impossible to lower the temperature. I ended up opening the window, but then there was too much noise from traffic. On the other hand no warm water in the shower (boiler breakdown) one morning (still no warm water in the evening). Restaurant ok, wines mediocre. Ideally located to go to the conference centre Eurexpo.
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Date of stay: November 2018
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne S, Directeur général at Mercure Lyon Genas Eurexpo
Responded 31 Dec 2018
Dear Yves, Thank you for your feedback. Please accept our most sincere apologies for the areas highlighted in your review. We indeed had an issue with our boiler in the early December and I am very sorry for the inconvenience this may have caused. I hope that we will have the pleasure to welcome you on a future occasion in order to have the opportunity to show you that these only were unfortunate isolated events. Looking forward to your next visit... Corinne SAINRAT General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beth L wrote a review Oct 2018
Plymouth, United Kingdom70 contributions93 helpful votes
My boyfriend and I stayed here for one night on our European road trip. The hotel is situated conveniently off the motorway and has secure, underground parking. Our room was very large and very clean. We had a lovely view from our room and the air con was effective. The room was very modern, we felt we got a lot for the price we paid for this room. We found that our TV didn’t work, and on contacting reception, somebody came to resolve the issue promptly. Despite the reception staff being very nice, we weren’t impressed with the service in the restaurant at all. The 2 women serving just didn’t seem bothered with us! We seemed to be the only English people in the restaurant, and although I can speak enough French to get by, I couldn’t confidently translate the menu. I asked the waitress to help us translate, to which she replied she would be back in a minute. She never came back, and we took to google translator to help us. Our starter was nice, however the main was not impressive; a very tough, flavourless steak. I had to ask for the bill 3 times, and each time the lady said she would bring it to us. After waiting for a long time, I asked for the bill at the desk, to which I was told “in a moment”. I demanded the bill there and then, which was finally given to me! Despite this, we really liked the hotel itself and would recommend it for people in the area. Just avoid the restaurant - food was okay but the staff were not!!
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 4 Jul 2022
Hello, Thank you for taking the time to write a review about your stay at Mercure Lyon Genas Eurexpo. We are delighted that you had a pleasant customer experience with us. We hope to see you again very soon in order to satisfy you even more at the restaurant. See you soon, Corinne Sainrat - Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy G wrote a review Sep 2018
Kingsland2 contributions
Staff were very considerate , room was clean and neat and food was good. Hotel had some games in the lobby and was very entertaining. Would recommend this hotel for any one needing to be near the airport.
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Date of stay: August 2018
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 4 Jul 2022
Hello Nancy, Thank you for your kind words about your stay at Mercure Lyon Genas Eurexpo. We are delighted that you had a pleasant stay with us. We thank you for your recommendation concerning the people wanting to stay with us in order to be close to the airport. See you soon, Corinne Sainrat - Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marc h wrote a review Sep 2018
New York City, New York157 contributions93 helpful votes
A mercure is a mercure, the location is important and the design as well. This hotel is very different the design is cool well though off,except the lifting in the restaurant too bright at dinner time. But here the staff is extremely friendly from the reception team, to the restaurant team from the hostess, the waitress to the wine Maitre D they are all spot on. Congratulations to the GM or owner well done. I will certainly never go back there as it is not my district but I will always remember the team.
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Date of stay: September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corinne Sainrat, Directeur général at Mercure Lyon Genas Eurexpo
Responded 4 Jul 2022
Hello Marc, Thank you for your warm testimonial about your stay at Mercure Lyon Genas Eurexpo. We are delighted that you have appreciated the whole team! See you soon, Corinne Sainrat - Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$80 - US$116 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Ambassadeur Hotel
LOCATION
FranceAuvergne-Rhône-AlpesRhoneGenas
NUMBER OF ROOMS
84
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Frequently Asked Questions about Mercure Lyon Genas Eurexpo
Which popular attractions are close to Mercure Lyon Genas Eurexpo?
Nearby attractions include Big Top (1.1 km), Split Factory by Genas Bowling (1.1 km), and K1 Speed (1.0 km).
What are some of the property amenities at Mercure Lyon Genas Eurexpo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Lyon Genas Eurexpo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Lyon Genas Eurexpo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Lyon Genas Eurexpo?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Mercure Lyon Genas Eurexpo?
Conveniently located restaurants include Restaurant L'escale, Le Gourmet de Genas, and Terra Nova.
Are there opportunities to exercise at Mercure Lyon Genas Eurexpo?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mercure Lyon Genas Eurexpo have airport transportation?
Yes, Mercure Lyon Genas Eurexpo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Mercure Lyon Genas Eurexpo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Lyon Genas Eurexpo offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.