We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Quay Hotel & Spa

Save
Traveller (991)
Room & Suite (430)
Dining (89)
You may also like
See all
Nearby
Overview
  • Excellent62%
  • Very good24%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“conwy castle”(286 reviews)
“cupcakes”(75 reviews)
“penthouse suite”(47 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
You may also like
See all
Nearby
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,921)
Filter reviews
2,912 results
Traveller rating
1,720
705
286
114
87
Traveller type
Time of year
LanguageEnglish
More languages
1,720
705
286
114
87
Show reviews that mention
All reviewsconwy castlecupcakespenthouse suiterelaxation roomsauna and steam roomnorth walesleisure facilitiesoverlooking the estuarywedding partymodern hotellovely locationthe ground floorevening mealbirthday treatlarge bathroomshort breakrestaurant staff
FilterEnglish
Updating list...
1 - 5 of 2,912 reviews
Reviewed today via mobile

Room wasn't ready on check in so we went to wait in the bar. Unfortunately it was so busy we had to sit on stools at the bar which wasn't ideal at 8 months pregnant. The receptionist was lovely and kind enough to let us...More

Thank Jennifer B
Reviewed yesterday via mobile

Stayed for the second time here. It this time in a twin disabled room with my mum. The disabled room was the best of this type I’ve stayed in. All the adapted facilities but in a modern luxury room. Previous disabled rooms I’ve stayed in...More

Thank Karen C
Reviewed 4 days ago

Came here several years ago and had an excellent time. This time however, I felt things had slipped a little. Checked in, no problem though the room wasn't ready but it was only a short wait as we were early anyway. Decided to go to...More

1  Thank Lesley J
Reviewed 4 days ago via mobile

The Quay Hotel is simply a chilled getaway from busy London. We loved it! We were unsure about how it would be for our 2 and a half year old son but love it too! Although the hotel had set times for children to have...More

Thank Pamap27
Reviewed 5 days ago via mobile

Came in on saturday was amazed. Excellent customer service, friendly staff, nice food. Great atmosphere, gorgeous location and decorations were lovely too, Lovely experience. Will be returning soon.:-)

Thank Jcet89
View more reviews
Most Booked Properties in Deganwy
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$182 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$182 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (991)
Room & Suite (430)
Dining (89)
Pool & Beach (15)
Amenities (22)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
jdceufad
11 April 2018|
AnswerShow all 6 answers
Response from tomcat1949 | Reviewed this property |
Hi John, Can’t help you on this as I rarely drink beer. A few of my mates seemed to be downing them one after another so it can’t be that expensive! Tommy
2
Votes
Karen G
5 April 2018|
AnswerShow all 3 answers
Response from ROSIERAV4 | Reviewed this property |
I dont think it has BT sports but I am sure there would be a pub in conway that does whichnus on 5 mins away
1
Vote
Sandra W
Wedding...... When planning it is important to think of everything and check beforehand that all is in place. If you realise that you haven't organised and confirmed early check in if necessary will you feel upset on your big day having to change in the toilets and if you haven't checked with the hotel what they are doing during the ceremony and meal, all of this can't be blamed on the hotel. However.....if this makes you have a bad attitude towards hotel and it's staff do you expect them to smile and give their excellent service? They are human and it might be difficult. Giving lots of bad reviews on a hotel which is excellent with exemplary staff, service and accommodation does not convince anybody when reading the reviews as you can see where the fault lies. Anybody considering this hotel won't be disappointed. The majority of glowing reviews proves this.
24 March 2018|
Answer
Response from Jack_2014_uk | Reviewed this property |
That is why it is very disappointing that in the weeks leading to the wedding, the events planner does not return your calls and answer your queries. Despite these problems we did not have a bad attitude with the hotel... More
-1
Votes
Room Tips
"Go for an estuary view if you can."
Read review
"Ground or First facing estuary"
Read review
"Definately ask for a marina view room."
Read review
"Ask for views over to Conwy mountain"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing