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4/2/2018 5/2/2018
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    The Bull Hotel

    The Headlands, Downton SP5 3HL, England
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    4/2/2018 5/2/2018
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    Traveller (11)
    Room & Suite (4)
    Hotel & Grounds (6)
    • Excellent32%
    • Very good23%
    • Average15%
    • Poor14%
    • Terrible16%
    Travellers talk about
    “pea puree” (2 reviews)
    “carvery” (16 reviews)
    “salisbury” (11 reviews)
    Free Internet
    Free Parking
    All hotel details
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    Write a ReviewReviews (123)
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    1 - 5 of 121 reviews

    Reviewed yesterday

    Well where to start! Family Room booked -- was an out building. Cold and the 2nd room was so small, not even a wardrobe. Plus it had a bad smell!! Complained and 2 of us were given a room inside, which was ok. Till the...More

    Thank Rumba22
    Reviewed yesterday

    Three of us had steak pie. Half the meat was tender, the rest was very chewey as though it was not cooked enough. my wife left most of it.we did say something, but it was shrugged off. won't be going again.

    Thank nigel m
    Reviewed 13 September 2017

    A very friendly atmosphere, helpful staff who made us feel welcome and offered changes to the menu when asked. Quick service and they allowed us space to eat the delicious food and chat to our friends.

    Thank Joanms49
    Reviewed 17 August 2017 via mobile

    We stayed at this hotel last week as we had an early morning appointment at Salisbury hospital and live quite far away. We had driven past on another trip to Salisbury hospital and thought it looked really nice from the outside. When we arrived we...More

    Thank Carla E
    Reviewed 10 July 2017

    My partner and i ( retired ) spent 2 days at the Bull in June 2017. My grandparents lived in Downton and when we went to visit them often walked past the Bull. In those days it was an upmarket hotel used by a lot...More

    Thank chrisandbrenda2016
    • Top amenities
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$80 - US$105 (Based on Average Rates for a Standard Room)
    • Number of rooms
    • 8
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • Wiltshire >
    • Downton
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    Traveller (11)
    Room & Suite (4)
    Hotel & Grounds (6)
    Bathroom (1)
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    Nearby Restaurants
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    Ask a question
    Questions & Answers
    James N
    Hi, its James here, the landlord of the Bull Hotel here. Unfortunately this is an old page belonging to the old owners so I don't have access to reply through the normal means so I hope this gets seen. I would firstly like to apologise that you didn't enjoy your stay but i feel compelled to clarify some points you made. In regards to the 'school games room furniture' in the bar area, we have some black leather sofas and black and chrome tables and chairs. I'm not entirely sure what it is that you were expecting to see in a pub, but obviously our taste in furniture isn't for everyone... the same with life I suppose. I am surprised you found the furniture in the room cheap and tatty, as the room you stayed in is actually our most popular room that we re decorated about 6 months ago with furniture we bought from a 4 star hotel in London and we have had a lot of very positive comments regarding how nice the expansive wall mounted headboard, granite bedside tables etc are. If this is your idea of cheap and tatty, i would dearly love to hear your idea of what furniture you would expect in a 3 star bed and breakfast, but again we can't please everyone or all have the same taste, otherwise it would be a pretty boring world to live in. As for the smell, that would be a vanilla air freshener. Again I'm sorry this wasn't to your liking In regards to the kitchen extraction. I can assure you this is switched of every night when the kitchen closes, and is checked by a manger when locking up also, so this was definitely not the sound you heard. All i can possibly imagine is that where your room is above our cellar there is a fan in there that keeps the cellar at a certain temperature. When ever the cellar gets above a certain temperature then it kicks in to cool it down. It is pretty rare that this kicks in during the night, due to the natural drop in air temperature, but nether the less, does happen occasionally Unfortunately there is little i can do about this, as if the cellar gets to warm it will ruin especially our cask marque accredited real ales. This is possibly something i could talk to the brewery about maybe sound proofing a bit better, so i genuinely apologise in this matter. I also feel the 'cupboard door' comment is unnecessary. It is a regular sized door so feel this is a petty and inaccurate comment The television, we noticed when the cleaner was in after you left that the aerial plug had come slightly pulled out. Maybe something to check in future before assuming it broken, although i accept this is something we should check also. Unfortunately we are a bed and breakfast, not a 24hr hotel, so there wouldn't be anyone answering the phones in the early hours of the morning, in the same way you wouldn't at most bed and breakfasts, although in your room information folder, there are contact details including my personal phone number in case of emergencies or if needed in this kind of situation. In the event of a fire, i actually live on site, we have regularly checked fire alarms, and the fire evacuation procedure is stated on a plaque next to or on the back of all accommodation doors, so suggesting that we have an unsafe, uncaring attitude towards this kind of situation as wildly inaccurate and very much wide of the mark. In the case of the 'unsmiling young man' I would say his attitude would not have been helped by you starting your interaction by rudely throwing your credit card at him! In this regard, it is fortunate that it was him that this happened to and not myself! Regardless of how you felt at the time, I would not tolerate this in any situation, and feel implored to defend my colleague in this, and for not reacting to this rude behaviour. I am not entirely sure what response you would expect after this, as all he went on to do was to remind you breakfast was included. This was entirely your decision not to take up on this due to the 'food smells' which you will funnily enough find quite common in a pub that serves food! As for telling him about the issues, he spoke to me regarding this and since you where quitre vague in regards to such issues such as the smell, there would not be a huge amount of action we could immediately make, without further details from yourself. Again, i do whole heartedly apologise that you did not enjoy your stay, but at the same time, I do feel the genuine few issues such as the cellar fan have definitely been fleshed out to make us look worse than we truly are, with either inaccuracies such as the 'cupboard door' comment, or just issues that were not to your taste, such as the smell of our air freshener It is reviews like this, that makes TripAdvisor such a headache for hard working, honest pub, bed and breakfast and hotel owners and managers, as by the time I have seen this and had a chance to respond due to it being on an old page (no fault of your own) plenty of people would have seen this and made up their minds. I would suggest in future that any grievances you may have should be put to the manger or owner directly to talk out your differences as the whole time that morning i was busy working in the kitchen, so would have gladly spoke to you face to face and ironed this out as i was completely unaware until the 'unsmiling man' came in to speak to me by which point you had left, instead of having to read these on the whole, list of personal opinions, which on occasion, can be very damaging to businesses like mine Please feel free to respond if you would like further clarification on any of the points i have mentioned above. James
    9 November 2015|
    AnswerShow all 5 answers
    Response from | Reviewed this property |
    Hi James, I've only just come across your detailed reply to the one star review I left after a one night stay in The Bull. Let me start by saying that I have huge sympathy for hoteliers, restauranteurs etc who are at the... More
    Room Tips
    "did not stay."
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    "Avoid being over the music"
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    "We only had a meal so sorry ,i can comment on the hotel."
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    "We really liked room 3, you're not overlooked by anyone."
    Read review
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