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HOTEL MYSTAYS Ueno East

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Traveller (30)
Room & Suite (295)
Dining (24)
Overview
  • Excellent25%
  • Very good47%
  • Average21%
  • Poor6%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Multilingual Staff
Dry Cleaning
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (99)
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Traveller rating
13
27
8
3
0
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LanguageEnglish
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13
27
8
3
0
Show reviews that mention
All reviewsinaricho stationbidet functionspyjamas providedhotel offerscomfortable bedwestern foodreception deskquiet areaminute walkrecommend this hotelstayed here for nightsginza linewalking distancenice hotelsmall roomconvenient locationfree wifi
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1 - 5 of 51 reviews
Reviewed 13 July 2018

Having stayed at other Mystays Hotels in Japan before, we were looking forward to this one. However, we were quite disappointment. The room we had was really small, even for Tokyo standards and in a miserable state of repair. Our window did apparently face a...More

Thank kr0elle
Response from 上野イースト, マネージャー at HOTEL MYSTAYS Ueno EastResponded 5 weeks ago

Dear Guest, Thank you for staying at HOTEL MYSTAYS Ueno East, and taking the time to provide us with your comments. We are sorry to learn that overall you were not able to have a satisfactory hotel experience during your stay with us. And we...More

Reviewed 18 June 2018

Good hotel. Good location not far from Ueno station. Friendly staff. Maid service every day, clean sheets and towels changed daily. Slippers and pyjamas provided. Small room, ok if you do not have much luggage. Standard room would be better if you have more luggage....More

1  Thank sue_hetherington
Response from 上野イースト, Receptionist at HOTEL MYSTAYS Ueno EastResponded 20 June 2018

Dear guest, Thank you very much for staying with us. We are glad to hear that you enjoyed a comfortable stay at our hotel. Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel. Our staff hopes that...More

Reviewed 17 June 2018 via mobile

THANK YOU SO MUCH!! Hotel staff Chuichi and Chan went above and beyond to help us - late at night, in our pyjamas in the hotel lobby, desperately looking for our 6 year old daughter's lifelong teddy bear, the night before leaving for an extended...More

1  Thank JT 'n' M
Response from 上野イースト, Recedptionist at HOTEL MYSTAYS Ueno EastResponded 18 June 2018

Dear guest, Thank you very much for choosing our hotel. First, we are terribly sorry for the inconvenience about your precious teddy bear. We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests....More

Reviewed 5 June 2018 via mobile

The location is sort of ok for the price but the room is just so tiny it doesn't really fit more than 1 person and 1 luggage, despite it being a double room. I have been to other hotel mystays in other cities but this...More

1  Thank Vivian C
Response from 上野イースト, マネージャー at HOTEL MYSTAYS Ueno EastResponded 7 June 2018

Dear Guest, Thank you very much for your staying at HOTEL MYSTAYS Ueno East, and we appreciate you taking the time to write to us. We are sorry that the room size did not meet your expectations despite the fact that you chose our hotel...More

Reviewed 5 June 2018 via mobile

We spent again one week at this nice hotel and we weren't dissapointed. It was perfectly located in order to enjoy the Sanja matsuri at Asakusa and board the shinkasen (we did day trips to Sendai and Hakodate). The neighbourhood is still calm and pleasant...More

1  Thank moken1
Response from 上野イースト, Receptionist at HOTEL MYSTAYS Ueno EastResponded 7 June 2018

Dear guest, Thank you very much for staying with us. We are thankful for your generous feedback and delighted to hear you had an enjoyable stay. Our hotel staff will continue to strive to provide the best services for our guests. We hope to serve...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Hotel Amenities
Laundry Service
Multilingual Staff
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Details
Price range
US$24 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$24 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (30)
Room & Suite (295)
Dining (24)
Amenities (6)
Nearby
Ueno, Asakusa
Traces of the history and culture of the Edo (old
Tokyo) era remain vividly in Ueno and Asakusa.
Spacious Ueno Park is a great place to relax and visit
a variety of different museums and galleries. At
Ameyoko which starts in front of Ueno station, the
grocery stores and clothing shops are crammed
alongside fishmongers. It gets particularly busy at
the end of the year, when many people go on shopping
...More
Questions & Answers
Ask a question
J0sc81
10 January 2018|
Answer
Response from 上野イースト | Property representative |
Thank you for your question. We are sorry, we do not have that service. But you can send by shipping company(Yamato). Sincerely,
0
Votes
Google Translation
JMc12394
15 August 2017|
Answer
Response from Natalie P | Reviewed this property |
I wouldn't have thought so no, but I didn't ask, might be worth contacting the hotel
0
Votes
Jacqueline D
7 September 2016|
AnswerShow all 4 answers
Response from Richard B | Reviewed this property |
My wife and I stayed at the hotel for 5 nights in February. We are in our 70's, I am 6'1", and we had no problem with the length of our bed. We would have preferred a wider bed that was out from the wall, but we could... More
1
Vote
Room Tips
"standard double room is best suited to solo travler or couple who travel with minimal luggage"
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"Check room size before booking."
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"Twin rooms are large and very good value."
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"Westerns better select "Superior" rooms for the space available!"
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