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Having stayed at other Mystays Hotels in Japan before, we were looking forward to this one. However, we were quite disappointment. The room we had was really small, even for Tokyo standards and in a miserable state of repair. Our window did apparently face a...More
Response from 上野イースト, マネージャー at HOTEL MYSTAYS Ueno EastResponded 5 weeks ago
Thank you for staying at HOTEL MYSTAYS Ueno East, and taking the time to provide us with your comments.
We are sorry to learn that overall you were not able to have a satisfactory hotel experience during your stay with us.
Good hotel. Good location not far from Ueno station. Friendly staff. Maid service every day, clean sheets and towels
changed daily. Slippers and pyjamas provided. Small room, ok if you do not have much luggage. Standard room
would be better if you have more luggage....More
1 Thank sue_hetherington
Response from 上野イースト, Receptionist at HOTEL MYSTAYS Ueno EastResponded 20 June 2018
Thank you very much for staying with us.
We are glad to hear that you enjoyed a comfortable stay at our hotel.
Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel.
Our staff hopes that...More
THANK YOU SO MUCH!! Hotel staff Chuichi and Chan went above and beyond to help us - late at night, in our pyjamas in the hotel lobby, desperately looking for our 6 year old daughter's lifelong teddy bear, the night before leaving for an extended...More
1 Thank JT 'n' M
Response from 上野イースト, Recedptionist at HOTEL MYSTAYS Ueno EastResponded 18 June 2018
Thank you very much for choosing our hotel.
First, we are terribly sorry for the inconvenience about your precious teddy bear.
We are thankful for your generous feedback.
Our hotel staff will continue to strive to provide the best services for our guests....More
The location is sort of ok for the price but the room is just so tiny it doesn't really fit more than 1 person and 1 luggage, despite it being a double room. I have been to other hotel mystays in other cities but this...More
1 Thank Vivian C
Response from 上野イースト, マネージャー at HOTEL MYSTAYS Ueno EastResponded 7 June 2018
Thank you very much for your staying at HOTEL MYSTAYS Ueno East, and we appreciate you taking the time to write to us.
We are sorry that the room size did not meet your expectations despite the fact that you chose our hotel...More
We spent again one week at this nice hotel and we weren't dissapointed. It was perfectly located in order to enjoy the Sanja matsuri at Asakusa and board the shinkasen (we did day trips to Sendai and Hakodate). The neighbourhood is still calm and pleasant...More
1 Thank moken1
Response from 上野イースト, Receptionist at HOTEL MYSTAYS Ueno EastResponded 7 June 2018
Thank you very much for staying with us.
We are thankful for your generous feedback and delighted to hear you had an enjoyable stay.
Our hotel staff will continue to strive to provide the best services for our guests.
We hope to serve...More
Traces of the history and culture of the Edo (old Tokyo) era remain vividly in Ueno and Asakusa. Spacious Ueno Park is a great place to relax and visit a variety of different museums and galleries. At Ameyoko which starts in front of Ueno station, the grocery stores and clothing shops are crammed alongside fishmongers. It gets particularly busy at the end of the year, when many people go on shopping
sprees. The town of Asakusa, developed around Sensoji temple, has many shops selling goods and clothing from old Japan, making it a great place for souvenir hunting. It's also known for various annual festivals, and the whole district gets involved with the huge Sanja Festival in May.
Response from Richard B | Reviewed this property |
My wife and I stayed at the hotel for 5 nights in February. We are in our 70's, I am 6'1", and we had no problem with the length of our bed. We would have preferred a wider bed that was out from the wall, but we could... More
My wife and I stayed at the hotel for 5 nights in February. We are in our 70's, I am 6'1", and we had no problem with the length of our bed. We would have preferred a wider bed that was out from the wall, but we could easily have stayed in the room for a week or two. You might contact the hotel and make sure you book a room with a big enough bed.