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Keio Plaza Hotel Tokyo

4,216 reviews
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Traveller (1932)
Room & Suite (1101)
Dining (208)
Overview
  • Excellent39%
  • Very good46%
  • Average11%
  • Poor2%
  • Terrible2%
Travellers talk about
“south tower”(231 reviews)
“glass court”(65 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (4,216)Write a Review
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994
1,007
328
81
73
Show reviews that mention
All reviewssouth towerglass courtplaza premier roomshinjuku stationhuge hotelcovered walkwayconvenience storerenovated roomtour groupsairport limousine busconvenient locationbusy hotelwest exitmt fujilarge roomjapanese standardssushi
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931 - 935 of 2,483 reviews
Reviewed 26 February 2016

We stayed in this hotel for about 5D/4N as given the convenience of the subway just under the hotel and had free daily shuttle bus to/from Disneyland. There is also a convenient mini-mart downstairs for last minute needs or snacks. We had a beautiful view...More

Thank Toey74
Response from KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel TokyoResponded 4 March 2016

Thank you very much for spending your precious 4 nights 5 days with us at the Keio Plaza Hotel Tokyo during your visit to Tokyo. We are pleased to hear you enjoyed the convenience of our in-house services and location. It is certainly unfortunate that...More

Reviewed 24 February 2016 via mobile

Been staying here twice during my business trip, both are good experience. One time, i got placed in a dated room, very outdated style without view. Room are big and tidy tho. Another time, i was place in a huge room, with nice view and...More

Thank Jocy L
Response from KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel TokyoResponded 4 March 2016

Thank you for choosing the Keio Plaza Hotel Tokyo during your business trip to Tokyo. We appreciate your taking time to post a review of our hotel and provide us your experiences and impressions while spending time at our hotel. Your kind compliments made in...More

Reviewed 24 February 2016

Stayed 2 separate nights in Feb 2016. Spoilt on the first night with an upgraded room (from "standard") in the South Tower with views towards Mt Fuji- good mattress, thick blanket, higher-end toiletries, renovated bathroom, coffee & coffee cups, etc. Came second night in a...More

Thank FellaTraveller
Response from KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel TokyoResponded 4 March 2016

Thank you very much for recently staying with us at the Keio Plaza Hotel Tokyo. We greatly appreciate your taking time to post a review of our hotel. Also, thank you for sharing with us your pleasant/unpleasant experiences during your stay with us. We are...More

Reviewed 22 February 2016

My stay was generally good except for: - being charged ¥6,000 for 2nd occupant in a queen room. I travel alot, but have never been charged for 2nd occupant. - language barrier during check in. Staff didn't understand I was looking for convenient store outside...More

Thank Zhanwei C
Response from KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel TokyoResponded 3 March 2016

Thank you very much for choosing the Keio Plaza Hotel Tokyo during your visit to Tokyo. We greatly appreciate your taking time to post a review of our hotel and provide us your impressions. It is certainly unfortunate that we could not meet your expectations...More

Reviewed 20 February 2016 via mobile

Book name brand hotel like IHG, Hiton, Marriott. My room looked like it was last renovated in the 80s with big stain on the floor that made me feel uncomfortable walking barefoot on floor. Do yourself a favor and stay away from this placeMore

2  Thank PanCake666
Response from KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel TokyoResponded 3 March 2016

Thank you very much for your recently stay with us at the Keio Plaza Hotel Tokyo. We greatly appreciate your taking time to post a review of our hotel. Also, thank you for sharing with us your unpleasant experiences during your stay. It is certainly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Room Service
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Details
Price range
US$220 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Shinjuku
#5 Family Hotel in Shinjuku
#5 Luxury Hotel in Shinjuku
#6 Romantic Hotel in Shinjuku
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$220 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Shinjuku
#5 Family Hotel in Shinjuku
#5 Luxury Hotel in Shinjuku
#6 Romantic Hotel in Shinjuku
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1932)
Room & Suite (1101)
Dining (208)
Pool & Beach (7)
Business Centre & Event Rooms (7)
Amenities (7)
Family and Play Areas (5)
Nearby
Shinjuku
Shinjuku is the commuting capital of Tokyo, and
contains the busiest train station in the world. To
the west, there's an office district with the Tokyo
Metropolitan Government Office at its center. To the
east, there’s a district with long-established
department stores, cinemas and theaters. Shinjuku
Gyoen is a park originally built as the garden for the
Imperial Household. It is quite famous as a venue for
...More
Questions & Answers
Ask a question
lindamichelle1
13 February 2018|
AnswerShow all 5 answers
Response from KeioPlaza | Property representative |
Dear Guest, Thank you very much for inpuiry. The credit card information you gave us on our website is used only as a guarantee, and we won't charge hotel bills to the credit card in advance. But its depends on where you... More
1
Vote
Google Translation
Angelina T
8 February 2018|
AnswerShow all 3 answers
Response from KeioPlaza | Property representative |
Dear Guest, Thank you very much for inpuiry to keio plaza hotel. we will arrange a baby cot for a baby under 11-month-old free of charge. For children over 11 month old we will arrange a bed guard in your room to prevent... More
0
Votes
Google Translation
Nikki W
8 February 2018|
Answer
Response from KeioPlaza | Property representative |
Dear Ms.Natalie Thank you very much for inpuiry. Please take the Keio line bound for Hashimoto and get off at Keio Tama Center station. It will take about 30 miuntes by express line. Best regards,
1
Vote
Google Translation
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Room Tips
"higher levels have great views"
Read review
"Don't be afraid to ask for a upgrade (I got upgrade to South Tower side)"
Read review
"Use the smartphone!"
Read review
"Rooms with Lounge access definitely worth the extra price; also request a room on the mount Fuji side"
Read review
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