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Hilton Tokyo

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4,077 Reviews from our TripAdvisor Community

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Showing 2,840: English reviews
Melbourne, Australia
Reviewed 8 November 2015

This was our second visit to the Hilton Tokyo in 12 months, and spent five nights from the beginning of November. The location of this hotel is very convenient and located in the quiet business district. This is a very busy hotel especially the lobby and all staff are warm and welcoming, and provide you service as soon as you...

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Helpful?
Thank Bissiotis
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton...

Reviewed 8 November 2015

big, clean, and cozy rooms with nice view. they also provide a hotel shuttle to shinjuku station (subway and JR lines). it's in a quiet neighborhood and there are good restos at the basement of nearby i-land bldg (ippudo ramen). breakfast is good. aside from the high price, the downside is it's far from the tochomae and nishinjuku stations, which...

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Thank Candice L
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

We are glad to hear that you enjoyed our breakfast and room - when the weather is fine many of our guests enjoy views of Mt Fuji too. We are delighted to advise you also that from May 2015 Hilton Tokyo now has a complimentary WIFI service for all of our guests as a standard throughout the hotel, including our...

Melbourne, Australia
Reviewed 8 November 2015 via mobile

After spending 5 weeks in South East Asia we booked the Hilton in Tokyo to end the trip with a bang...what an absoloute waste of hard earnt money. Disgraceful effort Hilton. 5 nights cost us an excess of $2000 and with that apparently Hilton cannot provide complimentary water. Every single hotel thus far, inluding what we thought were the worst,...

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1Thank Loretta F
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to provide valuable feedback regarding your recent stay with us at Hilton Tokyo. I was most disappointed to read about the different issues you experienced in our property. In the other hand, we appreciate your comment about the room we provided you. Please rest assured we take very seriously our guests opinions and we...

Reviewed 7 November 2015

Spent 5 nights here in November 2015 and had a fantastic stay. We arrived straight off a long flight, first thing in the morning, but they allowed us to check in early as soon as the room was available (around 10:30-11:00 am) and upgraded us (courtesy of HHONORS membership). The hotel is well located for Shinjuku, only 10 mins walk...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David F
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo. I am delighted to hear that you were satisfied with the room and convenient location. Your comments concerning our staff are also gratifying, and I have passed on your positive remark to them, which will act as a well deserved motivator to...

Shanghai, China
Reviewed 7 November 2015

Yes, you reach it easily by the airport bus, as this one stops right in front and if you take a taxi to haneda, this is only 45min and costs you around 8000yen. The entrace hall though has come of age and having breakfast there feels like being in a station. If you can choose a room that allows you...

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Thank RSF15
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. The hotel is conveniently located to Shinjuku station either by a 8 minute walk or a quick ride in our complimentary shuttle bus, and there are...

Chicago, Illinois
Reviewed 6 November 2015

Great location - great staff - great food options within the hotel. It can be pricey, but you get what you pay for. The restaurants had amazing food and high quality dining experience. Complimentary shuttle to Shinjuku station which helps get you anywhere in the city

Review collected in partnership with Hilton Hotels & Resorts
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Thank Nick M
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review and comments about the food. I am glad to also hear that you enjoyed our food at the hotel and our new restaurant Tsunohazu Dining on the 2F of the hotel. Dining options are designed with the Guest in mind, fine dining restaurants, or simply relax with a drink and light bite in the...

Munich, Germany
Reviewed 6 November 2015 via mobile

No hotel is more central than this one. Next to the town hall at a parc it is quiet. It has a small gym and a fantastic view over the town, even to the Fuji. Underground is just around the corner and from there you can reach everything. Station: Shinjuku

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1Thank Zwillingsseele
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton tokyo. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. When the weather is fine many of our guests enjoy views of Mt Fuji too. On behalf of the team, thank you for...

Makati, Philippines
Reviewed 6 November 2015

We stayed at Hilton Tokyo twice during our last trip to Japan - 3 nights on arrival and 1 more after coming back from Osaka. Their service was excellent, special thanks to Monica at the front desk who patiently helped me arrange all the rooms for our group of 15 for the initial arrival and the succeeding one. She made...

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Thank Chugamos13
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you providing us and other readers with such a detailed review and complimentary shuttle service of Hilton Tokyo. We are glad that you enjoyed the location of the hotel. This central Tokyo hotel is set in an excellent location in downtown Shinjuku. The hotel is conveniently located only a five-minute drive from Shinjuku station, easily accessed by the hotel...

Reviewed 5 November 2015

Offerred an upgrade to a junior suite with no prompting, and needed to prompting to accept! Stayed for week and lived like Kings - wonderful high floor room with views of Shinjuku and access to the executive lounge for complimentary drinks, snacks and concierge 24hrs. Concierge was most helpful, organising various trips and even tracking down a postage tube for...

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2Thank Morgan W
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our room and views and convenient location. When the weather is fine many of our guests enjoy views of Mt Fuji. Japan in generally is a fantastic country for hospitality, and we are glad that...

Reviewed 5 November 2015

Stayed in a very comfortable suite with executive lounge access. The fixtures and furniture is all in line with what you expect with a top of the line Hilton. The location is perfect for touring around Shinjuku. We were very happy with the assistance of the staff at the executive lounge, they diligently managed to help arrange a last minute...

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Thank JLinDam
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. Guests comments are always a great way to improve and reward our team and services. Our hotel is now in the TripAdvisor Hall of Fame! Our...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: €253 - €560 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
131 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“must be high floor to see anything”
privateandylau, 29 Apr 2017 | Read review
“Ask for even numbered room for views of city.”
Digmar027, 27 Apr 2017 | Read review
“High floors with a view. Get a deluxe if avail.”
K3484EQanthonyf, 27 Apr 2017 | Read review
“We were on the 25th floor and had great views.”
lisam467, 27 Apr 2017 | Read review
“Executive rooms do come with some nice perks. Executive Lounge is great and service is wonderful”
JW506, 27 Apr 2017 | Read review
5 of 5