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Hilton Tokyo

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3,901 Reviews from our TripAdvisor Community

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Showing 2,698: English reviews
Brisbane, Australia
Reviewed 13 October 2015

We stayed for 5 nights in this excellent Hotel whilst holidaying in Japan. As a family of 5 we had sought adjoining rooms. On check in we were informed they would not be available but that the staff could accommodate us in a tower suite and neighbouring room. For a property in Tokyo the room was huge with its own...

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Helpful?
Thank Adam S
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review of Hilton Tokyo and we appreciate you taking the time to provide us with your feedback. I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton Tokyo. We look forward to welcoming you back again on your next...

Auckland, New Zealand
Reviewed 12 October 2015

Staying at the Hilton here was a real pleasure. Everyone we encountered was so helpful The breakfast was magnificent Good direct access via Airport Limousine bus from Narita We would be very happy to stay here again

Review collected in partnership with Hilton Hotels & Resorts
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Thank Lorraine232
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review of Hilton Tokyo and we appreciate you taking the time to provide us with your feedback. I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton Tokyo. We look forward to welcoming you back again on your next...

Narusawa-mura, Japan
Reviewed 11 October 2015

very good experience in the metropolitan restaurant ,top french chef in tokyo philippe egalon is a man passionate about good products and it see it in the plates he loves to share his passion for cooking all those dishes have all a great story !

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Thank irisayame2015
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review and comments about the food. I am glad to also hear that you enjoyed our food at the hotel and our new restaurant Tsunohazu Dining on the 2F of the hotel. Dining options are designed with the Guest in mind, fine dining restaurants, or simply relax with a drink and light bite in the...

London, United Kingdom
Reviewed 11 October 2015

So a Hilton is a Hilton is a Hilton. True up to a point, but a Japanese Hilton adds that little touch of extra. The standards were as you would expect and the restaurants are particularly nice. Try the Japanese restaurant for a terrific taster through sushi/sashimi and also a decent teppanyaki experience. Try the Chinese restaurant for the slightly...

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Thank ARM16
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton Tokyo and thank you for your detailed review and comments about the hotels location. I am glad to also hear that you enjoyed our food at the hotel and our new Teppanyaki restaurant at Tsunohazu Dining on the 2F of the hotel. The hotel is conveniently located to Shinjuku...

Reviewed 9 October 2015

Was here for a business trip with my spouse for a week. Requested a room with a king bed, they gave us a room with 2 single beds. Second day the bathroom drain backflowed and had sewage all over the floor. The rooms aren't really sound insulated, we could hear every footstep upstairs. Moved to another room, had a door...

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1Thank 942ramb
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for having taken the time to share your recent stay with us. I was most disappointed to hear about the issues you have experienced in the room during your stay. This is certainly not an indicative of Hilton's usual high standards, and I can understand it would be frustrating and disappointing for you also. Rest assured...

Reviewed 8 October 2015

Grandness, that's what you see when you look up at the Hilton and when you walk through the lobby, to your right of the reception desks you see a restaurant that is hustling and bustling with business people, families and people having a meal on their own. It's very cultured. We stayed here for 5 days, for work and pleasure....

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1Thank Hong T
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you providing us and other readers with such a detailed review of Hilton Tokyo. We are glad that you enjoyed your suite and the location of the hotel. Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district. The hotel is in an ideal place to experience modern Japan. A complimentary shuttle service operates...

SLC
Reviewed 7 October 2015

We stayed as Diamond Honors and were upgraded to a suite with Executive Lounge privileges as well as private executive lounge privileges. Odd at sometimes but a very attentive and professional staff. This is going to sound very "white trash" but the toilets were the very best I've ever had in a hotel. Suite was large and comfortable with a...

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Thank BigRay R
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again...

北京, China
Reviewed 7 October 2015

Great position, the hotel provide the shuttle bus per 20 minutes between the lobby and the Keio department store. It will cost less than 15 minutes if you want to go there by walk. The subway stations are near. Although the building was built up decades, the facilities have been renewed and work well. Staffs there are warm hearted and...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Bo F
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review
Google Translation

由衷感谢您在众多酒店中选择我们东京希尔顿...

Reviewed 7 October 2015 via mobile

This hotel was great to stay at. The staff were friendly and very helpful and the service was exception. It was an easy walk into Shinjuku Station. Breakfast had an amazing selection and would keep us going all day. We were however disappointed with the price to hire the tennis courts for an hour being 5,000 yen. Would stay there...

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Thank Bluey26
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. We are delighted to hear that our team were able to assist both you and your family during your stay at Hilton Tokyo, and we certainly hope you will choose to stay...

Sydney, Australia
Reviewed 6 October 2015

One expects high standards from hotel like the Hilton, however the Hilton Tokyo certainly is up in the top echelon of 5 star accommodation. The rooms are contemporary and well equipped. The beds very comfortable and the rooms are quite large. The staff are friendly and I cannot speak highly enough of the concierge and the help she provided in...

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Thank Judyth S
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your review and we are delighted to hear that you enjoyed the hotels facilities, including the your room. The hotel is conveniently located to Shinjuku station either by a 8 minute walk or a quick ride in our complimentary shuttle bus, and there are many amenities nearby too. We appreciate you choosing to stay at Hilton Tokyo...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: €262 - €522 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Rakuten, JAPANiCAN, Ctrip TA, Cheap Tickets and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
125 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
“High Floor to get a better view”
 of 5 bubbles chrisbZ4595QA, 20 Feb 2017 | Read review
“prefer teh Park Hyatt next dorr, it is slightly more expensive but worth the experience”
 of 5 bubbles thomasb130, 19 Feb 2017 | Read review
“3704 was excellent - near the exec lounge on L37 and a great view”
  • Mt Fuji from room 3704
 of 5 bubbles huckster63, 7 Feb 2017 | Read review
“Higher floors provide better views, some with a view of Fujiyama in the distance”
 of 5 bubbles colin_matthew, 7 Feb 2017 | Read review
5 of 5