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Hilton Tokyo

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Hilton Tokyo
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3,962 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
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Los Angeles, California
Reviewed 2 days ago NEWvia mobile

After arriving from a red eye flight and a little early for check in, the Hilton team took care of us with an upgrade to the executive floor, got us into a room early. Thanks again for that. The room was outstanding with an awesome view of the city. The Executive lounge had perfect service as well as an enjoyable...

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Thank KenSSnavely
Australind, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 10 January 2017 via mobile

This time I selected to ride on airport express to Hilton. From Narita express to Tokyo station then exchange to Shinjuku station. Free shuttle bus in front of Keio plaza picked up guests every 20 mins very efficient. Alternatively route can get off at Nishi Shinjuku station 5 mins walk from the underground tunnel. Location of the hotel is convenience...

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3Thank Ladytraveljournal
About Hotel's Favourite Review
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. I am glad to also hear that you enjoyed our METROPOLITAN GRILL restaurant at Tsunohazu Dining on the 2F of the hotel. In an open kitchen, the chefs at Metropolitan Grill dynamically grill choice meat and seafood over hardwood...

A TripAdvisor Member
San Diego, California
Level Contributor
5 reviews
4 hotel reviews
3 helpful votes
Reviewed 2 days ago NEWvia mobile

The absolute worst customer service I've ever received at a Hilton hotel. TERRIBLE CUSTOMER SERVICE from the concierge and front desk team. My new husband and I stayed at the Hilton Tokyo for 6 nights on our Japan honeymoon and they made sure we wouldn't forget this hotel in the most negative way possible. On our last night, we decided...

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2Thank A TripAdvisor Member
Munich
Reviewed 3 days ago NEW

The Hilton at Nishi- Shinjuku has been around a long, long time. But it does not show its age, having been updated several times and meticulously maintained in between. The staff are very good, very professional and always ready to help the guest in any way. I was treated very well there, and I am not at any special level...

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Thank MunichEricJ
Fredericksburg
Reviewed 3 days ago NEW

This is an average Hilton. Even as an Honores member, we were not made to feel as if we were any different than anyone else. The location is a plus. The staff did not do anything to make us feel as if they were happy to have us.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Neil B
Tokyo, Japan
Reviewed 4 days ago NEW

This is a great place to stay and people are so nice. I suggest you stay in the executive rooms where the amenities rock! Subway and trains are close. I would suggest contacting the hotel on transportation from the airport. A cab will cost about $250.00

Review collected in partnership with Hilton Hotels & Resorts
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Thank Z8354MJjeffl
Freiburg
Reviewed 4 days ago NEW

We enyojed our stay at the Hilton in Shinjuku very much. We loved the japanese curtain-doors very much. Clean room, great view to the City even if the Hilton is not the highest building in the neighborhood. The Staff was frendly and helpfull. Exept for the concierge, they were so busy on the telefone most of the time you could...

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Thank Sebastian B
Port of Spain, Trinidad and Tobago
Reviewed 6 days ago NEW

Some friends and I stayed at this hotel when we spent a few days in Tokyo after a cruise which ended in Yokohama . We could not be happier with our choice of hotel. The warmth of the welcome we received on our arrival was evident throughout our stay as our every wish and query were addressed readily and efficiently...

Review collected in partnership with Hilton Hotels & Resorts
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Thank sandrapamela2016
Reviewed 6 days ago NEW

This is definitely 5-stars hotel. I try to stay here when I'm visiting Tokyo. The amenities, personnel, food, lounge - everything is just perfect! You can enjoy daily happy hours at business lounge, - drinks and your favorite japanese food.

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1Thank Alla R
Dallas, TX
Reviewed 1 week ago

We had an excellent stay at Hilton Tokyo. Because we are Diamond Members, we got upgraded and were allowed access to the club lounge. We also had free breakfast included. The breakfast in the lobby is just a bigger version of the club lounge breakfast. Both were good. The employees in the club lounge were very helpful and got my...

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Thank boymomdfw
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for your kind review of our hotel. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: €233 - €774 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Agoda, Expedia, Cheap Tickets, JAPANiCAN, Ctrip TA and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are the quietest”
  • The rooms are bright and modern
  • King bed
  • coffee / tea service
 of 5 bubbles MunichEricJ, 25 Mar 2017 | Read review
“Everything above 20th floor is OK”
 of 5 bubbles 414allar, 22 Mar 2017 | Read review
“Exec lounge floors are a worthwhile splurge”
 of 5 bubbles kandk_canada, 10 Mar 2017 | Read review
“Choose higher floor for nice view”
 of 5 bubbles MarinaDelRey335, 4 Mar 2017 | Read review
“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
5 of 5