Very convenient location! A short walk from the West Exit of Shibuya Station. Very courteous front desk staff. We arrived 45 minutes early and check-in time was at 2pm, but they graciously let us leave our luggage with them while we went back out to explore the department stores nearby. The hotel does shows its age, but the comfort/double room was very clean, the bathroom had the necessary toiletries that travellers may have forgotten to bring with them, clean fluffy towels and water pressure was just right. The complimentary bottled water was a nice touch, instant coffee set and water heater came in handy as well. Slight noise expected of a facility right next to a train station, but tolerable and after a nice hot shower it was easy to fall asleep on the comfortable bed after a long, fun-filed day around Harajuko and Shibuya.…
We were supposed to arrive on Monday March 16th, in view of the health situation in France we can not honor our trip, I sent 2 emails to the hotel without any response from them for a refund ! Lamentable and very disappointed, we won't come to this hotel next year for the postponement of our holidays in Japan.
this hotel needs renovation, the front door doesnt work going to the lobby. also from the train station to the hotel is very far now. because like what the previous comment said, it had construction. you have to go the long way now. hotel room is very dusty and it seemed like housekeeping not doing good job not recommended
dirrty and old .and far from shibuya crossing because of construction. the ongoing construction in that area will make you circle the place before reaching shibuya crossing. what once took only 10 mins , now takes 20 mins to get to shibuya crossing. mind you there is no elevator. so if you have luggage, poor you. thats what happened to me. the hotel also looks dusty. and the rooms are old and in dire need of renovations. management should change the bathroom, its too old. bed was with stain too
We usually stay in 5 start hotels but we stayed there over New Years eve as that's apparently where the action is. We were at Keto plaza fShinjuku or a week before this. Japan closes down on New Years eve and we had no where to eat dinner. The hotel staff had no recommendations even though they should at least have some options for us. They know this happens every year so why not prepare the customers for this before hand!? We ended up buying prepacked food in near by 24 hr supermarket but when we asked reception for some cutleries they refused. Japanese seem so nice on the surface but so inflexible and their lack of care/empathy is astounding. The hotel is tiny and I felt dirty in there. This is supposed to be a 4 start hotel!
Great location just next to the train station. Breakfast is good. Room is Japanese’s style, Meaning it’s very very small but clean and comfortable. No gym. Great WiFi. Free coffee and tea (from machine) at reception.
I was super-pleased with the friendliness and professionalism of the front desk staff. I had a problem (of my own making, not related to the room, hotel, etc) and they did a wonderful job of helping me fix it. Excellent access to all the fun of the Shibuya area and easy access to the rest of Tokyo from there.
Hotel is very close to shibuya train station and crossing! Very clean rooms and comfortable stay. Helpful staff. But they should speak at least a bit english because they direct you different locations where you don’t ask. We stayed 2 times during our Japan trip. In second stay we asked for late check out just for more 20 or 30 mins but they directly wanted to charge it. It was not nice the way we got answer. It could be nice gesture to help. Apart from that very good location and surrounded with restaurants shopping centers.
Pleasant stay, the Granbell hotel is extremely well located, few steps away from the Shibuya station and few minutes from Shibuya crossing. The staff is particularly friendly and helpful at any time of the day and night.
Do not stay here rooms are so tiny u could not believe it!!!!!!!!! Not enough room swing a mouse!! Asked for bigger room told extra £3600 for 2 week stay!!! Do not stay here check room size of any hotel u book!!!