We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
1-12-2 Dogenzaka, Shibuya 150-0043 Tokyo Prefecture
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
US$163
View deal
Traveluro
eDreams
Orbitz.com
View all 12 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1035)
Room & Suite (540)
Dining (97)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 36 in Shibuya
Location
Cleanliness
Service
Value

Shibuya Excel Hotel Tokyu is an excellent choice for travellers visiting Shibuya, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, room service, and a concierge while staying at Shibuya Excel Hotel Tokyu. In addition, Shibuya Excel Hotel offers an on-site restaurant, which will help make your Shibuya trip additionally gratifying. And, as an added convenience, there is paid public parking available nearby.

Nearby landmarks such as Shibuya Center-gai (0.1 mi) and Dogenzaka (0.2 mi) make Shibuya Excel Hotel Tokyu a great place to stay when visiting Shibuya.

While in Shibuya be sure to experience local bento favourites at Heroes Sasazuka, Wako Cross Tower Bldg Shibuya, or Atsuatsubento Sokoma.

Shibuya is also known for some great monuments and statues, including Hachiko, Moyai Statue, and Yutaka Ozaki Memorial Plate, which are not too far from Shibuya Excel Hotel Tokyu.

Enjoy your stay in Shibuya!

Read more
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
24-hour security
Parking
Wifi
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Vending machine
Taxi service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Japanese
1529Reviews86Q+A100Room tips
Traveller rating
  • 583
  • 710
  • 173
  • 35
  • 28
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
Willem W wrote a review Sep 2020
Amsterdam, The Netherlands13 contributions29 helpful votes
The location of this hotel is amazing. It’s in the heart of my favorite district of Japan, the Shibuya area. From multiple places in the hotel (unfortunately not my room) you have a view on the iconic Shibuya crossing. The hotel is attached to the central metro station of Shibuya, which is one of the better connected stations in Tokyo; you can be, for example, in Shinjuku within 15 minutes. The front desk is very kind and helpful. The lobby looks good but a point of critique is the fact that the rooms look a bit like they were never upgraded since the seventies. It was clean nonetheless.
Read more
Date of stay: November 2019
Rooms
Service
Sleep Quality
Trip type: Travelled
2 Helpful votes
Helpful
Share
Response from 松本 薫, 支配人 at Shibuya Excel Hotel Tokyu
Responded 24 Sep 2020
Thank you very much for staying at Shibuya Excel Hotel Tokyu and taking time to share your comment. We are glad if you had a great time here in Shibuya and enjoyed exploring Tokyo. We look forward to welcoming you again in the near future.
Read more
Michelle4L wrote a review Jun 2020
Sydney, Australia21 contributions12 helpful votes
Helpful staff, well-appointed rooms and bathrooms that are well-sized for japan with sprawling city skyline views. Have a night-cap on the top floor, stunning views and well worth the price tag. Vending machines on each floor, comfy beds and very convenient location.
Read more
Date of stay: January 2020
Value
Location
Service
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 12 Jun 2020
Thank you very much for staying at Shibuya Excel Hotel Tokyu and taking time to share your comment. We are glad you had a wonderful time here in Shibuya. We are looking forward to serving you again in the near future.
Read more
ohnogal8 wrote a review Mar 2020
Singapore, Singapore26 contributions22 helpful votes
On a very well located area, Shibuya. various mode of transportations are nearby such as bus stations, trains, direct nex from narita Airport, direct mt fuji express line. There's also a airport bus express on lvl 5 where the lobby is located. Free wifi in room. Room is big compared to other normal Japan room. Toilet amenities is comparable to international 5 stars hotel. Recommend this hotel to all travellers.
Read more
Date of stay: March 2020Trip type: Travelled
1 Helpful vote
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 18 Mar 2020
Thank you very much for your stay at Shibuya Excel Hotel Tokyu. We are glad if you fully enjoyed your time in Japan taking advantage of our convenient location and well refreshed in our hotel room. We are looking forward to serving you again.
Read more
Vhalerie Lee wrote a review Feb 2020
Singapore, Singapore295 contributions94 helpful votes
One of the best hotels to stay at if you are at Dogenzaka. Lobby is at 4th floor and if you happen to stay in a room on higher floors, the view of the Shibuya crossing is all yours. The hotel is also accessible by the Limousine Bus from Haneda or Narita airport. If you're staying with family, try to book a room here as early as you can!
Read more
Date of stay: March 2019
Value
Rooms
Service
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 25 Feb 2020
Thank you very muhc for your stay at Shibuya Excel Hotel Tokyu. We are glad if you enjoyed the view and fully experienced Shibuya. Since we are located quite close to Shibuya station, we are happy to welcome you even when you are visiting other areas in Tokyo. We are looking forward to serving you again in the near future.
Read more
Sanny t wrote a review Feb 2020
Manila, Philippines204 contributions49 helpful votes
+1
this is my 6 th stay here, the room is clean, spacious, bed is comfortable, linen is soft and super clean, same goes for the towel, amenities complete, only lacking is the ditness center, staff very courteous and kind. airport shuttle bus stop right in front of the hotel. highly recommendable.
Read more
Date of stay: February 2020Trip type: Travelled
2 Helpful votes
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 18 Feb 2020
Thank you very much for your patronage to Shibiuya Excel Hotel Tokyu. We were happy to welcome you again. We will improve our service and facilities to serve you in better circumstance. We look forward to seeing you again in the near future.
Read more
Efrat H wrote a review Feb 2020
47 contributions50 helpful votes
Big rooms for this place in Tokyo. Location - splendid, right next to the metro. There was good breakfast for extra cash. There was no crib for babies so my 1.8 year old slept on a single bed places against the wall - not optimal but a lot of hotels in Japan don't have cribs for babies. Overall good hotel but for a very high budget
Read more
Date of stay: May 2019
2 Helpful votes
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 18 Feb 2020
Thank you very much for your stay at Shibuya Excel Hotel Tokyu. We are happy if you enjoyed your days with your baby. And we are sorry about the crib; our crib only accept a month-old baby (younger than 1 year old). We are looking for ward to serving you again.
Read more
Paradise795648 wrote a review Jan 2020
Singapore, Singapore131 contributions53 helpful votes
An hour and a half by shuttle bus from Narita Airport. Stops right in front of the hotel. The hotel was in a very good location. The room that we stayed in was reasonably sized (but not spacious) . Downstairs, there was a nice looking cafe, but it seemed a little pricey, so we didn't go for it. Instead, we got our food from the shopping complex in the basement.There were various shops to choose from, from Starbucks to Japanese food shops(bento boxes). The hotel is also connected to the station.I recommend this hotel to anyone who wants to save time.
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 26 Jan 2020
Thank you very much for your stay at Shibuya Excel Hotel Tokyu. We hope you enjoyed your days in Shibuya, taking advantage of the location. Please try some other shops and our restaurant too, when you come back. We are looking forward serving you again in the near future.
Read more
Rob wrote a review Jan 2020
Cape Town, South Africa220 contributions40 helpful votes
+1
We stayed at the hotel a few days before and after New Year’s Day which was in a busy period. We interestingly didn’t feel as though the hotel was packed, which was great as we knew they were as we tried booking other rooms which weren’t available. The hotel is in the perfect location as it’s close to everything. The things we liked: - The hotel offers complimentary transfers to their sister hotels, which came handy as the express train from the airport was cancelled and we needed to take a bus from the airport (side note: we used the airport limousine bus to the hotel and I highly recommend it... It’s brilliant! The bus drive was 1.5 hours from the airport, has free wifi onboard and you can transfer from a sister hotel at no extra cost). - The rooms were cozy and and modern. - You are given a mobile phone (Handy) to take out which was great as it allowed free calls and internet access on the road. - You HAVE TO order room service as a robot delivers your items... Yip, an unassisted robot. - You’re a 2 min walk to Shibuya station which has multiple trains. - You’re a 2 minute walk from Shibuya crossing. - There’s 1 bar and 2 restaurants at the hotel. I wouldn’t recommend the bar as service was terrible on both nights we had drinks there. - There are dedicated areas on different floors for laundry (irons, washer, dryer and pants press), a drinks vending with an ice machine, shoe care room and a kitchen. - You’re connected to Shibuya Scramble Square and a few delis, external restaurants and coffee shops (Starbucks is 30 seconds from the hotel). The things we didn’t like: - There’s no concierge which ended up being an issue for booking trips. We couldn’t book tickets for TeamLab and because there’s no concierge we were just pointed to the same website with no further help than that. - The biggest issue is the traffic noise as it’s VERY loud. If you’re a light sleeper, ask for a room FAR away from the roads. This may affect your view, but I couldn’t sleep the first night, and after moving rooms, things were a little better, but still too noisy for me. - The check in was ok. It didn’t feel as though the reception wanted us to be there and was relatively moody. This is very different to the other hotels across Tokyo, Kyoto and Osaka. Interestingly, it was a similar experience at the newer hotel in Osaka. - There are only 2 local charging plug ports with only 1 plug point (ie no international plug points). - They mention there’s a gym but there are only 2 tiny gym spinning bikes, so don’t plan to do anything fitness related here. - When we checked out, we asked to store our luggage as we had a trip planned before heading out to Kyoto. It felt as though storing it was an issue because we needed to be very specific on the time that we could store our luggage. It was just a cold experience. Overall, a great location, but I think we’ll choose a different hotel when we’re back in Tokyo. The area (Shibuya) is a must to stay in though.
Read more
Date of stay: December 2019Trip type: Travelled
3 Helpful votes
Helpful
Share
Response from SHIBUYA_EXCEL, x at Shibuya Excel Hotel Tokyu
Responded 18 Feb 2020
N/A *Shibuya Stream Excel Hotel Tokyu
Read more
PatriciaHKG wrote a review Jan 2020
Hong Kong, China14 contributions10 helpful votes
When I am in Shibuya, I stay either at Cerulean Hotel or Excel Tokyu, but if I have the choice, it will always be the latter. Excel Tokyu is situated on the 5th floor of Mark City. It is on top of all the subway lines and the bus terminal. The hotel has a lift that goes directly down to the Shibuya Station. Whether I fly via Henada or Narita, there is a shuttle limousine door to door usually at half-hourly intervals. Mark City is a mall with many shops and restaurants. Connected to the mall is the Tokyu Premium Plaza for more shopping and a nice supermarket/food hall. Hotel rooms are relatively spacious. A standard single room is usually 20 sq m. I paid approximately HK$6500+ including tax and service for a 4-night stay booked through Trip.com and was upgraded to a twin room. Service at the hotel is not something to boast about but for me it is quite all right as I go in and out of the hotel hardly having to pass through the reception area. In general the hotel is adequately comfortable. Although Cerulean is a little bit of a higher standard, I still prefer this one for it convenient location.
Read more
Date of stay: December 2019
Rooms
Service
Sleep Quality
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 26 Jan 2020
Thank you very much for choosing Shibuya Excel Hotel Tokyu and taking time to share your useful travel information. Shibuya Scramble Square, Shibuya Parco, and Shibuya Fukuras (Tokyu Plaza) opened this autumn/winter, you got more places to go. Also, regarding service, we will make efforts to improve to offer you a more comfortable stay. We are looking forward to welcoming you again soon.
Read more
Jackie B wrote a review Jan 2020
6 contributions2 helpful votes
We chose this hotel for the location and it was worth it. It is a nice hotel with standard features. Great view of the crossing. The night shirts were amazing. When I get back to Tokyo I would stay here again.
Read more
Date of stay: November 2019
Helpful
Share
Response from SHIBUYA_EXCEL, フロント オフィス マネージャー at Shibuya Excel Hotel Tokyu
Responded 19 Jan 2020
Thank you very much for staying at Shibuya Excel Hotel Tokyu. We are glad that you spend good time at us and enjoyed Shibuya. We are looking forward to welcoming you again in the near future.
Read more
Previous
123456
PRICE RANGE
US$93 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shibuya excel hotel
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShibuya / Harajuku / Ebisu / Shibuya / Aoyama / Ebisu / Meguro
NUMBER OF ROOMS
408
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Shibuya Excel Hotel Tokyu
Which popular attractions are close to Shibuya Excel Hotel Tokyu?
Nearby attractions include Samurai Armor Photo Studio (0.5 km), Kurand Sake Market (Shibuya izakaya) (0.1 km), and Shibuya Crossing (0.1 km).
What are some of the property amenities at Shibuya Excel Hotel Tokyu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Shibuya Excel Hotel Tokyu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Shibuya Excel Hotel Tokyu?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Shibuya Excel Hotel Tokyu?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Shibuya Excel Hotel Tokyu?
Conveniently located restaurants include star star, Nabezo Shibuya Center Street, and Han no Daidokoro Honten.
Does Shibuya Excel Hotel Tokyu have airport transportation?
Yes, Shibuya Excel Hotel Tokyu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shibuya Excel Hotel Tokyu located near the city centre?
Yes, it is 0.05 km away from the centre of Shibuya.
Are any cleaning services offered at Shibuya Excel Hotel Tokyu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shibuya Excel Hotel Tokyu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shibuya Excel Hotel Tokyu?
The staff speaks multiple languages, including English and Japanese.